Solebe

We got one of the cable locks with alarm for security of our electric bikes. The app gives us lock/unlock easily. We really like the App & the lock

This lock as you can see in this video will not unlock if the battery is low or dead. You can’t get an external back up battery block or spare power or plug into electricity without having to wait a good amount of time you can for sure not plug it in and immediately lock unlock your bike and leave, you can use an external portable power bike unlocked so you can go home. You will be stranded 100% take a look at the video. I’m still waiting for an answer from the company about all my questions and I hear nothing. I’m so surprised they’re still selling units, as far as safety goes, you’ll have to leave your bike wherever it is hoping you have electricity to charge it all night and your bike might be there in the next day.

So what should I do

Second time going to unlock the lock… Brand new batteries. Nothing happens. The lock doesn’t beep, I can’t press the button on the lock, I can’t unlock it… The app says it’s not connected. The app says there is a new update but it won’t update. Nothing works on the app. Nothing works on the lock. I have restarted my phone and I have turned Bluetooth on and off… Great idea and this is to work fine but now nothing. I have to cut it off

The app updated three days ago after not having been updated in four years, and we got locked out of the lock— the app no longer recognized the password. We had to cut it open with bolt cutters. If you’re able, test you are able to unlock the lock before you look something up with it.

I’ve had this less than 4 months and has stopped working!

Crate a better app and don’t need audible alerts every time I’m in or out of range. Just eating phone battery charge. And to much noise when I’m trying to be quiet at nighttime, so need to turn off and remember. Inconvenienced. It shows an update yet won’t download when primped. This is the brake disc lock.

Terrible unit doesn’t go off when you need to go off always arming in disarming and if you run low on battery or dead you’re not getting it off your bike until you find a way to charge it. You could be there for an hour.

I recognize I screwed up by not storing the necessary info about my lock, but after 6 month of it working fine, I am completely locked out of the lock. I’ll have to clip it and get a new one or find a better product hopefully

Why the developer would disable the most important feature - the shock / motion sensor while in bluetooth range is beyond me. When my bike is locked at a coffee shop or in camp and out of sight is EXACTLY when I want an alarm. Makes no sense at all .