Sonder: Wellbeing & safety

Whenever I open the app, I get prompted to verify my number but it won’t let me type in the box. Fix please

After feeling the need to reach out for support, I hopped into the chat to talk to someone. That was a joke. After being connected, I said I was feeling depressed, got a reply 2 minutes later, then when I explained why, I sat there for 9 minutes with nothing. Just as I add another message saying don’t bother, thanks for the “support,” I finally get a reply that would have taken 10 seconds to write. Really poor when you’re supposed to be there to help.

I used support chat and I was a very bad experience not professionals not trained they will test your patience

Don’t use them, this is a terrible service. Because of them miss judged the situation, which made my family had to wrap up a happy Friday dinner with friends, and came back home with 5 police officer at my home. And I been forced taken to hospital. Now my 9month old son stay in the hospital with no bed, no enough food and warm clothes. SO DONT USE their SERVICE, that can make your life with full drama, and can’t solve any problem you need.

Very poor communication skills, no follow-up, as promised, the best use of the app is to be deleted

My employer requires this app to access certain services. So getting advertisements about other unrelated services, cyber security scams etc got annoying enough for me to disable notifications entirely.

Let start up mindset running a well being company is a mistake, lack of personal care. Non responsive call, stay away.

As a uni student, I downloaded this app and thought I could reach out professional counselling services. However, they don’t have such services and the staff only give me suggestions such as using planner/ plan ahead, or contact uni welling being services (which I already registered and on the waiting list) or beyond blue. Very disappointed. I am wasting time to get suggestions which I already know.

I travel a lot, often on my own and own long distance. This app is not only excellent for physical and mental health, the safety part is fantastic! I forgot to stop tracking after hours on the road and I received 3 calls, messages and notification. I felt cared for and noticed. Thank you for checking in and tracking me!

You can’t just talk to someone and be open They will call cops on you, tell your family, tell your work Don’t use this Worst support personal who doesn’t care and just refers to police