Spencer’s Nation

This app is SO pointless! First of all, it only allows me to log in with my phone number. And when I do it keeps saying that my log in information is incorrect when I know for a fact that it is. I tried resetting my password but everytime I go to forgot password. I never get the link. I try to create a new account using my current information but it wouldn’t allow me since it recognized my email told me to log in. So I had no choice but to make another account with a different email. I’m finally in the app and I can view my rewards but that’s literally it. I CAN’T EVEN SHOP ON IT! There definitely is a shop option but it just keeps taking me to a blank page. Also I couldn’t even use this account to log in on the website browser. It just kept saying error or incorrect information. Turns out the app requires your password to have a minimum of 10 characters and allows consecutive characters. While the website browser requires a minimum of 8 characters and allows NO consecutive characters. Eventually, I just deleted that account and the app. Then logged in on the website browser with my original account and was able to join the rewards program there. I swear I always have the most annoying shopping experiences with Spencer’s…

Can’t shop online through the app

You can’t do anything on this app. You can’t search. The only thing you can do is look at your rewards and scan a QR code. There’s no point in getting this really.

This comment is more for suggestions Take your online store and put it into an app. Have the app register punches, deals coupons and discounts. Promote the app within the store, put QR codes up in locations so people can see what you sell online as well and to see rewards From my understanding as a buyer, you don’t have the best team creating and running this app and from that you are missing a large amount of money. Places like Ulta make over $150 million from in app purchases yearly. (Ulta has a great app, that promotes deals, coupons, upcoming sales and points) Looking at other popular brands and there apps you can get a good feel on what would be popular for yours. But the current state is very underwhelming and no one is interested or happy with the outcome. Hope this helps and and you increase sales.

This app is a joke.. never registers purchases, I’ve done more than 4 jewelry purchases and 5 T-shirt get the text saying “You’ve made a qualifying purchase.. never showed or updates. Pointless 🙄

was told i had to download the app to claim my punches? spent $80 and got none.

Cashier took my punch card and said they transferred to my account and that I would have to download the app to use them. I did so and created an account using the same phone number I gave them in the store and there’s nothing. A full punch card and a free jewelry reward gone because I trusted what they told me.

It won’t even let me log in and I used the phone number and I try to reset my password and follow the steps and I never get the code to be able to reset my password

Bought three shirts the other day and had an old punchcard with three punches so I should have a free shirt and and two to go till another one, lost all my old punches somehow and didn’t record my new purchases. Talked to the store and they said there’s nothing they can do, just a joke of a system and a total scam to customers. Been going to Spencer’s for years now due to the punch card program, now that I know their new system is really a scam I don’t see me coming back.

I got my punch card taken with just a few left till a free and told it’ll text me with a link. Cool cool cool.. yeah when I got home and started to set it up and it said it’ll email or text me with a verification code. Nothing ever came. I did figure out the email part cause it was put in wrong, but my number isn’t. And I’ve selected the text only option and nothing ever comes. I’m now very sad I don’t get my free piercing. I always forget my punch card, but this time I was determined to bring it and NOW I CAN NEVER USE IT AND IM SO SAD :(