Startel Secure Messaging Plus

Needs apple watch companion app notifications

This app is terrible. I am bombarded by notifications that come without need. The app has to be refreshed every single time any messages are sent. Don’t use this app.

This app is terrible. I’m a physician, so I use it professionally. None of the alerts sound professional. The app isn’t nearly as easy to use as others I have used. The most unfortunate thing is that the app continues to alert me after I’ve looked at a message if I don’t get back out of the message after I’ve reviewed it. There’s really no reason for that. I unfortunately have no choice but to use this program, otherwise I would chose another.

I rely on this app for my job and it is awful. Half the time I can’t access my messages, and other times the app freezes up. I wish my job would use a different app. I do not recommend this app at all.

Dark mode is horrible. Unless you don’t want to see the message and don’t want to call anyone back. The most ludicrous setting. Impossible to see anything. The rest of my bedroom with lights off are more visible than words in Dark Mode

Have been using this app for 3 months now and it works great. HIPAA compliancy is the best feature of this app

I have nothing to add. Stuck with this because of answering service. Stuck with them too! Same complaint: can’t hear it and if you do you can’t read it. To make matters worse the company must be aware. Last updated for iOS 8? Hello? 14 here. Simply execrable.

Messages are completely unreadable in dark mode, but there’s no way to disable dark mode in the app. That means you need to go into your phones settings each time to disable dark mode globally just to read a message, then go back afterwards to reenable it. If developer could make dark mode more readable or just disable it entirely would be much better! Also the badge notifications don’t work properly, will continue to display several unread messages even after they’ve been read, you have to refresh each time you want the unread message number to update. Otherwise, works fine.

This app is basically useless, messages are never received. And if received they arrive hours later. It seems like the developers are independent of the on call service and hence once they produce the app they are done with support. The support is non existent. hit help and you just get the version number. If you are someone one call, not receiving messages can be devastating to your practice we patients will feel like they are being ignored.

I usually don’t review apps, but this one is so poorly done I have to complain. This “upgrade” from the prior version is a downgrade: despite multiple troubleshooting attempts, it still does not send alerts. Which is the whole point of this app. My service has to send a text, and then when I open the app the alert goes off. Near useless. Also: it has a new “feature” is that after reading the message, you need to clear the message as “read”, or your answering service will continuously call you, thinking you haven’t seen the message. A redundancy you can’t turn off. If I could give this app 0 stars, I would. 1 is the minimum. I truly hope the developers are reading this.