Have called 4 times. Please cancel My account 215.380.4164

I love going to StretchLab and it has made an amazing difference in my life. The app however is the worst app I have ever used. The app rarely works for booking appointments and regularly has to be uninstalled and reinstalled. I have had to skip going to StretchLab several weeks because the app doesn’t work and when I call the appointment time I wanted when I looked at the app is no longer available.

The app errors a ton when trying to book multiple sessions at once. I can book one appointment fine, then if I try to book a session on a different day I get an error. Then the session is actually booked and it takes a while to propagate to your account. Pretty poor experience for an app whose whole purpose is around booking. iPhone 14 Pro iOS 16.0.3

The latest update of the app is a hot mess! Haven’t been able to book a stretch since the latest update. It either says it’s too late to book a stretch (even when trying to book 2 weeks out) or tells me I have no credits even when I have 4 showing!

I am so happy that joined Stretch lab! They really know what they are doing and they listen to what is going on with you. I feel SO much better after just a week it’s crazy!

I had my first appointment today with Cathy! It was a great experience! I arrived early and was greeted by a friendly person. I believe her name was Jenny (not sure). She welcomed me and told me about the business and the services offered. Cathy has background in massage therapy! Since I have many issues with with muscle spasms and unbearable knots, she was perfect for me! She was knowledgeable, gentle yet was able to get my range of motion a lot further than any physical therapists or chiropractors I’ve been to. And she was very personable and pleasant. I will be returning and referring others to this center!

I wrote a review a few months ago. I’m still going to Stretch Lab and actually I now am going more often as I see the great benefits of it. The importance of stretching is unfortunately underestimated by many, but I am the living testimony of its great benefits. For example, at the age of 66 I ran my first marathon a few days ago. I ended without any aches and pains thanks to properly stretching in the days before the event. Assisted stretching cannot be substituted by self stretching. And if your stretching coach is as good as Bonnie at the StretchLAB in Gainey your muscles will forever thank you!

The App for the WOW location doesn’t works and we want a refund

Most of the time errors out. The data doesn’t get updated automatically and company suggests to delete and reinstall app.

I find the app very difficult to use. 1.)When you click on a date to then select a bookingIt reverts you to todays date. you have to start all over again except this time there’s a weird bar that scrolls across versus a Calendar. It’s very inefficient 2.) even though I have credits available, it will not let me book into another month. It’s very frustrating as the plan I have has credits that don’t expire except the app doesn’t accommodate them. 3.) I wish you could filter by which therapist you would like. Having to scroll through all the dates times and therapists is laborious.