Worst
You are very bad The Worst service in my life
Yes, SumUp is completely free and it doesn't have any in-app purchases or subscriptions.
🤔 The SumUp app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.
SumUp is free.
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4.82 out of 5
923 ratings in Ireland
You are very bad The Worst service in my life
Good for all type of businesses
I DO NOT RECOMMEND ! The payment is often canceled and it stops working several times a day.
My account was hacked last Thursday and all but €6 of €3100 left in my account I reported it but still waiting on a reply.its obvious from the transactions that it was someone trying it on as they kept trying different amounts some were declined then they tried smaller amounts that were approved by sum up all done in 10 minutes.My regular Bank AIB send me a message to confirm if I want to make a payment to someone but nothing here just allowed all these transactions without any checking to see if it was me not good enough.I worked hard for that €3000 and I trusted it was in safe hands Disgruntled customer Martin Hurley.
There is STILL no option for filtering sales by payment type on the app. This is a big problem, as staff have to cash up at the end of the day, and are forced to MANUALLY add together each cash transaction to get the total?? I brought this to their attention over a year ago and still no change. It’s easy on the desktop website, why would they not simply add it to the app? For some reason they have “filter by date” there. It’s so simple, fix it!
No monthly fees good service Efficient
Love it
Love sum up
Saturday my Air machine stopped working, I contacted chat support for ‘support’ agent 1 told me he’d send on reset instructions, they didn’t work. Agent 2, (who was pretty rude) sent more instructions. Agent 3 (all this while I can’t take a sale and I’ve a queue of customers) told me he’d be able to allow me to take payment with my phone only. This didn’t happen, Agent 4 (at this stage I’m an hour online and lost hundreds of Euro in sales) promised the have the service working. Agent 5 (I’m begging now) was chatting then would go away for a few minutes, chat again, the. Go away again, essentially no one could offer any support. Today, 4 days’ later I still haven’t got the facility to take payments with my phone through the SumUp app, Agent 6, Robert just disconnected my chat and Agent 7 just told me she’d show me ‘how to activate the service’ - it’s still not activated. Square offer this service as standard so I’ve just signed up to Square. Sumup have possibly the worst online support imaginable. Not worth risking it I’m afraid,
1.5% adds up
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