Sun Van

This app works worse than a broken watch.

Everything was working fine until I tried selecting the time at which I'd like to be dropped off. I was able to choose my trip's date, but when I tried activating the pop-up for dropoff time, it absolutely refused to be accessed. I tried using an external keyboard,notusing an external keyboard, double tapping, double tapping and holding, using screen recognition, restarting the app--nothing worked. This is a real shame, because it had the potential for making trip management a truly independent affair. A pity the developers don't care a wit for this project.

The app has never been great…the best that can be said for it is that it is a tiny bit better for cancelling standing rides, particularly in advance, and being able to check the existence of scheduled rides. The GPS tracker is virtually non-existent, unlike trackers on taxi and other shared-ride services. The estimated time to arrival is the same - (like the app saying 15 minutes til arrival, and it is pulling up at the pick up location, while other times, it will say “arriving momentarily” for 10 - 20 minutes. And this morning, when checking to be sure I had cancelled my standing ride - on every device, “error”, with instructions to call if this continues.

Booking a trip is about 10% successful and all it does it tells me to call customer service to book. What’s the point of this app then?