---
title: "Support by Sony: Find support - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "- Find support information for your Sony products with Support by Sony Support by Sony helps you quickly find support information.  - Instant notification about your bookmarked products Receive import"
---

# Support by Sony: Find support — United States

![Support by Sony App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/1d/d6/c2/1dd6c277-95e1-da5b-3d85-69af8bb0f101/AppIcon-0-0-1x_U007emarketing-0-5-0-85-220.png/434x0w.png)

**Developer:** [Sony](https://apptail.io/developer/sony-KPn) (United States)
**Category:** Utilities
**Rating:** 4.0/5 (323 ratings)
**Price:** Free
**Bundle ID:** jp.co.sony.support
**Store:** Apple App Store
**Country:** United States
**Version:** 2.16.0 (released 2026-01-15)
**Original Release:** 2015-11-13
**Languages:** Spanish, German, Bulgarian, Czech, Chinese, Korean, Danish, Finnish, French, Greek (modern), Hungarian, English, Italian, Dutch, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Arabic

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id948089375)
**AppTail Page:** [https://apptail.io/app/support-by-sony-find-support-CwJb/united-states](https://apptail.io/app/support-by-sony-find-support-CwJb/united-states)

## Support by Sony Description
- Find support information for your Sony products with Support by Sony
Support by Sony helps you quickly find support information.

- Instant notification about your bookmarked products
Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone.

## Support by Sony Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple124/v4/55/85/e1/5585e163-a30a-6eec-1506-2dc7e9dd7402/pr_source.png/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple124/v4/44/d4/9e/44d49e95-9b5e-44e1-5bfa-2c1d8d61df6e/pr_source.png/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple124/v4/74/3b/44/743b44c2-411e-8163-2591-8c531d3d4723/pr_source.png/1242x2688.png)

## Support by Sony Rating Breakdown in United States
- 5 stars: 177 (55%)
- 4 stars: 66 (20%)
- 3 stars: 21 (7%)
- 2 stars: 19 (6%)
- 1 stars: 40 (12%)

## Support by Sony Reviews in United States

### **--- "Can we PLEASE get an option to MARK ALL AS READ?"
I noticed that every now and then when the app updates all notifications are reset to unread and I literally have to check 400 notifications one by one to remove them. It’s annoying. Please fix it!
-- GhettoStyles, 2024-11-06

### *---- "Tv troubleshooting"
Useless
-- Terrible appqwerty, 2024-10-31

### ***-- "Needs Landscape Support and bulk message delete"
Please allow this app to work in landscape mode. Much easier to use in landscape mode. Also, we need a delete all messages option as the messages can really pile up to the point where I have messages turned off.
-- Gator5000e, 2024-09-30

### **--- "Needs a bulk delete for messages"
This is app is great for all of your Sony products. But the number of messages that can build up, it’s difficult to use. When user swipes left to delete, it’s just too slow. It needs a select function so user can go down the list , select the messages then a delete button.
-- phxpaul, 2024-08-18

### **--- "Initial review"
Don’t know how the app works yet. TWO STARS for now. Asked to rate the app after less than 3 minutes of use hence 2 stars for IMPATIENCE
-- ElephantLuvr, 2024-04-10

### *---- "Cannot Live Chat"
Why would you make this app if you can’t even use live chat?
-- marcvisbal, 2023-06-03

### ****- "Sony product works well, but repairs/battery replacement . . ."
The BlueTooth speaker sounds great, but the retail outlet doesn’t offer repair services. The Geek Squad let me down.
-- Wyoming Man, 2023-03-21

### ***-- "Better than nothing"
Someone at Sony (and Denon, Panasonic, etc. etc) needs to take Library Science 101. Organizing and presenting research materials properly is simple, and the methodology has been in use since printing began. Videos are fine for some training purposes, but ridiculous as reference materials. For centuries, users have been able to find the exact book or paper they want in libraries with hundreds of thousands of books using the card catalog. If I'm looking for one book, I don't want to waste time wading through a bunch of material about the author's grandfather or his hobbies. Disks replaced spools of magnetic tape because they gave the user random access. Videos are sequential, can't by nature be indexed, take longer than reading, and are cluttered with irrelevant information. A reference is the simplest kind of one-to-one flat database, organized in hierarchically logical manner, indexed in whatever manner makes sense. Computers have brought huge improvements, but the purpose and logic are the same today as they were 3,000 years ago. This app's ability to retrieve and update the latest information is a huge plus, and the interface is clean. But it still hasn't reached the sophistication of a system found in any high school library. Surely Sony can reach that bar.
-- Algonquin esquimaux, 2023-01-19

### **--- "Has potential"
This app could have real potential to help a person understand a Sony product, but falls short. 

If I find the answer to a specific question, I can’t tag the article as a favorite; I also have no way to forward the article to text or email! Sup with that?  Why cant I print an article?

The creator of this app has the answers to many questions, but has dramatically limited the method in which the answers can be used.  The app has potential, but falls way short.
-- KellerBrauer, 2022-11-23

### *---- "Can’t add products to app"
This update broke the app. It’s no longer possible to add products to the app. They are not retained on the products page. SAD
-- MedhatGA, 2022-10-21

### *---- "Não funciona"
Uma porcaria para fones que só aceita bluetooth
-- vimarck, 2022-09-01

### *---- "Who’s programming this app?"
I went through the trouble of adding my projector and the information if feeds is irrelevant to my device. 
It fed 3 messages and only one was close to relevant to my projector. 
Not sure this app is useful at this point. I’ll keep trying it for another few weeks just to see where it goes.
-- wtrtdwshgftu, 2022-08-05

### **--- "Buggy"
It does not rotate. Crashes. Says it cannot find pages. And, perhaps worst of all, shows products I do not have.
-- William M S, 2022-06-09

### **--- "Nothing special"
I haven’t found anything here that isn’t on the website. Both or which are lacking.
-- T in Arizona, 2022-02-04

### *---- "Can’t create account"
It freeze when trying to create account
-- Alekc-et, 2022-01-30

### **--- "Stops working"
After a few days the My Devices and Notifications have no displayed items.
-- renrutnagrom, 2021-12-12

### *---- "Completely Useless"
This app is a delusion. It implies it can help you troubleshoot issues with Sony products. My experience with my Sony DSC-RX10M4 camera is that this app is completely useless for troubleshooting. And the robot chat feature is simply irritating... beyond useless. What happened to talking to a human being that actually knows how to troubleshoot products??? Sony... wake up: this app does not get the job done.
-- AMCarter3, 2021-08-13

### **--- "Just a replay of the website"
Nothing special here. It’s just a replay of the website. They didn’t even bother to allow landscape on the iPad version, and it’s 2021. Pretty lazy implementation.
-- RuneWalker, 2021-02-27

### *---- "Entirely unwilling to provide quality customer service."
Failed to address even simple questions concerning PS5 availability.
-- tobunthegnope, 2021-01-22

### *---- "Thank you Sony for useless support"
On iPhone 11Pro there is no way to enter any text in a support chat. Very useful and helps to resolve all the issues extremely fast. Thank you Sony for constantly rebooting at random expensive TV’s and useless support app. Amount of responses from Sony on negative reviews shows how Sony cares.
-- e][tasy, 2021-01-16

[View all Support by Sony reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Support by Sony Discovered Keywords
- support
- sony connect
- sony support
- sony earbuds
- sony headphones

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## Support by Sony Available In
- [Germany](https://apptail.io/app/support-by-sony-find-support-CwJb/germany)
- [United States](https://apptail.io/app/support-by-sony-find-support-CwJb/united-states)
- [Italy](https://apptail.io/app/support-by-sony-find-support-CwJb/italy)
- [Russia](https://apptail.io/app/support-by-sony-find-support-CwJb/russia)
- [United Kingdom](https://apptail.io/app/support-by-sony-find-support-CwJb/united-kingdom)
- [Spain](https://apptail.io/app/support-by-sony-find-support-CwJb/spain)
- [Vietnam](https://apptail.io/app/support-by-sony-find-support-CwJb/vietnam)
- [Thailand](https://apptail.io/app/support-by-sony-find-support-CwJb/thailand)
- [France](https://apptail.io/app/support-by-sony-find-support-CwJb/france)
- [Netherlands](https://apptail.io/app/support-by-sony-find-support-CwJb/netherlands)
- [India](https://apptail.io/app/support-by-sony-find-support-CwJb/india)
- [Poland](https://apptail.io/app/support-by-sony-find-support-CwJb/poland)
- [Switzerland](https://apptail.io/app/support-by-sony-find-support-CwJb/switzerland)
- [Australia](https://apptail.io/app/support-by-sony-find-support-CwJb/australia)
- [South Korea](https://apptail.io/app/support-by-sony-find-support-CwJb/south-korea)
- [Türkiye](https://apptail.io/app/support-by-sony-find-support-CwJb/turkey)
- [Mexico](https://apptail.io/app/support-by-sony-find-support-CwJb/mexico)
- [Canada](https://apptail.io/app/support-by-sony-find-support-CwJb/canada)
- [Romania](https://apptail.io/app/support-by-sony-find-support-CwJb/romania)
- [Austria](https://apptail.io/app/support-by-sony-find-support-CwJb/austria)
- [Hong Kong SAR China](https://apptail.io/app/support-by-sony-find-support-CwJb/hong-kong)
- [Sweden](https://apptail.io/app/support-by-sony-find-support-CwJb/sweden)
- [Belgium](https://apptail.io/app/support-by-sony-find-support-CwJb/belgium)
- [Greece](https://apptail.io/app/support-by-sony-find-support-CwJb/greece)
- [Taiwan](https://apptail.io/app/support-by-sony-find-support-CwJb/taiwan)
- [Hungary](https://apptail.io/app/support-by-sony-find-support-CwJb/hungary)
- [Czechia](https://apptail.io/app/support-by-sony-find-support-CwJb/czechia)
- [Ukraine](https://apptail.io/app/support-by-sony-find-support-CwJb/ukraine)
- [Portugal](https://apptail.io/app/support-by-sony-find-support-CwJb/portugal)
- [Denmark](https://apptail.io/app/support-by-sony-find-support-CwJb/denmark)
- [Singapore](https://apptail.io/app/support-by-sony-find-support-CwJb/singapore)
- [Indonesia](https://apptail.io/app/support-by-sony-find-support-CwJb/indonesia)
- [Malaysia](https://apptail.io/app/support-by-sony-find-support-CwJb/malaysia)
- [Philippines](https://apptail.io/app/support-by-sony-find-support-CwJb/philippines)
- [Finland](https://apptail.io/app/support-by-sony-find-support-CwJb/finland)
- [United Arab Emirates](https://apptail.io/app/support-by-sony-find-support-CwJb/united-arab-emirates)
- [Saudi Arabia](https://apptail.io/app/support-by-sony-find-support-CwJb/saudi-arabia)
- [Brazil](https://apptail.io/app/support-by-sony-find-support-CwJb/brazil)
- [Luxembourg](https://apptail.io/app/support-by-sony-find-support-CwJb/luxembourg)
- [Ireland](https://apptail.io/app/support-by-sony-find-support-CwJb/ireland)
- [Chile](https://apptail.io/app/support-by-sony-find-support-CwJb/chile)
- [Argentina](https://apptail.io/app/support-by-sony-find-support-CwJb/argentina)
- [Ecuador](https://apptail.io/app/support-by-sony-find-support-CwJb/ecuador)
- [Belarus](https://apptail.io/app/support-by-sony-find-support-CwJb/belarus)
- [New Zealand](https://apptail.io/app/support-by-sony-find-support-CwJb/new-zealand)
- [Colombia](https://apptail.io/app/support-by-sony-find-support-CwJb/colombia)
- [Norway](https://apptail.io/app/support-by-sony-find-support-CwJb/norway)
- [Peru](https://apptail.io/app/support-by-sony-find-support-CwJb/peru)
- [Bulgaria](https://apptail.io/app/support-by-sony-find-support-CwJb/bulgaria)
- [South Africa](https://apptail.io/app/support-by-sony-find-support-CwJb/south-africa)
- [Kuwait](https://apptail.io/app/support-by-sony-find-support-CwJb/kuwait)
- [Qatar](https://apptail.io/app/support-by-sony-find-support-CwJb/qatar)
- [Kazakhstan](https://apptail.io/app/support-by-sony-find-support-CwJb/kazakhstan)
- [Pakistan](https://apptail.io/app/support-by-sony-find-support-CwJb/pakistan)
- [Bahrain](https://apptail.io/app/support-by-sony-find-support-CwJb/bahrain)
- [Honduras](https://apptail.io/app/support-by-sony-find-support-CwJb/honduras)
- [Uruguay](https://apptail.io/app/support-by-sony-find-support-CwJb/uruguay)
- [Paraguay](https://apptail.io/app/support-by-sony-find-support-CwJb/paraguay)
- [Dominican Republic](https://apptail.io/app/support-by-sony-find-support-CwJb/dominican-republic)
- [Oman](https://apptail.io/app/support-by-sony-find-support-CwJb/oman)
- [Panama](https://apptail.io/app/support-by-sony-find-support-CwJb/panama)
- [Macao SAR China](https://apptail.io/app/support-by-sony-find-support-CwJb/macau)

---

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