---
title: "Support on Hand - Reviews, Revenue and Downloads in United Kingdom | Apple App Store"
description: "Support on Hand is available for patients with multiple sclerosis (MS).  This content is provided by Novartis Pharmaceuticals UK Ltd for educational information only. If you have any specific queries "
---

# Support on Hand — United Kingdom

![Support on Hand App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/95/ab/21/95ab2137-9419-2660-5b75-cba851c2c31b/AppIcon-1x_U007epad-0-8-0-85-220-0.png/400x400bb.png)

**Developer:** [IQVIA](https://apptail.io/developer/iqvia-HDl) (United States)
**Category:** Medical
**Rating:** 1.0/5 (5 ratings)
**Price:** Free
**Bundle ID:** com.iqvia.onhand.appstore
**Store:** Apple App Store
**Country:** United Kingdom
**Version:** 1.3 (released 2026-02-23)
**Original Release:** 2022-07-04

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/gb/app/app/id1627428137)
**AppTail Page:** [https://apptail.io/app/support-on-hand-Ophh/united-kingdom](https://apptail.io/app/support-on-hand-Ophh/united-kingdom)

## Support on Hand Description
Support on Hand is available for patients with multiple sclerosis (MS).

This content is provided by Novartis Pharmaceuticals UK Ltd for educational information only. If you have any specific queries regarding your condition and/or treatment(s), please contact your local healthcare team for more information.

## Support on Hand Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource122/v4/a6/0f/c4/a60fc45a-46c5-5e04-69a9-84bc13f240bd/28540b3a-b033-4178-b234-e8c566619b3f_IMG_4211.PNG/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource122/v4/4c/e9/a9/4ce9a951-4390-3496-7056-d40051ed4ced/67da3ea9-dc1d-481c-9857-9504660f5280_IMG_4209.PNG/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource112/v4/af/98/1b/af981b32-8a6d-8184-44f7-37887f5cf12e/4bcf8222-1765-411e-8f2d-4b05d5aa41af_IMG_4210.PNG/1242x2688.png)

## Support on Hand Rating Breakdown in United Kingdom
- 5 stars: 0 (0%)
- 4 stars: 0 (0%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 stars: 5 (100%)

## Support on Hand Reviews in United Kingdom

### *---- "No longer any good"
Used to be a good app to help remind and track when to take injections. Had been rubbish since recent update and now the app won’t even open
-- Xangryz, 2026-03-22

### *---- "No 2026!!!!"
What an awful app. Really bad navigation, and it says last injection was aug 2025!!! 

I know it wasn’t so tried to amend manually but guess what… it only goes up to dec 31 2025!!! 

You should be ashamed of this app!
-- Palex81, 2026-02-25

### *---- "Never works"
I’ve been months without reporting my injections and I’ve been sending to say I can’t get this to work they’re now sending me information to say I’m not contacting them which I have been and fed up with this is a poor service
-- Reikie77, 2025-11-13

### **--- "Application close alone"
This application could be nice,  but I can’t use it. 

When I try to connect, I have the synchronisation and the application close after 5/10s. The synchronisation didn’t end and I don’t know what can I need to do… someone can help please ?
-- Ro_Bt, 2025-01-31

### *---- "crashes"
constant problems logging in then crashes as soon as you do the app needs sorting out terrible!
-- Blahblah2456, 2024-10-09

### *---- "No support"
When filling out the information on the app, it asks when you last injected, when I answered it put that as my first injection so the full timeline is completely wrong. It does not allow you to change this and I have asked in the chat to us part and also tried by email for help and no replies, ironic after the name very poor
-- Crollin19, 2024-06-03

### *---- "Such a terrible app for people in need"
This app is truly terrible. I have to take injections once a month so use the handy ‘remind me to take my injection’ feature. Added the appropriate dates. No reminders no notifications and when I search my injection dates, the app tells me I haven’t got any. The app sends you notifications to fill out information and detail and to take part in surveys. I did all this straight away yet notifications keep coming asking me to complete this and do it but I’ve already done it. So frustrating!!! This app to me had zero value, in fact, with hindsight, it actually had minus value because all it did was send me notifications for things that already done and delivered nothing by the way of value to me like injection reminders. Totally useless been deleted
-- Kung-Fu-Geoff, 2024-03-18

### ***-- "Trying to find my injection calendar and it’s not loading?!"
Trying to find my injection calendar and it’s lot loading?! Is the app down? Not been able to access for 24hours?! Very frustrating when you’ve an auto immune disease and rely on it for reminding about your medication!!!
-- Gem Fletcher, 2024-03-17

### **--- "12 year app performing poorly"
Repeatedly blocks access by rejecting my pin asking for an activation code. Can't see the point in using it. I hope the NHS does not fund this flaky Novartis App.
-- KATEFLECKLE, 2024-03-05

[View all Support on Hand reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Support on Hand Discovered Keywords
- ms
- multiple sclerosis log
- multiple sclerosis
- multiple sclerosis database
- juno chronic illness support
- your ms community
- multiple sclerosis [ms

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## Support on Hand Available In
- [United Kingdom](https://apptail.io/app/support-on-hand-Ophh/united-kingdom)
- [Czechia](https://apptail.io/app/support-on-hand-Ophh/czechia)
- [Germany](https://apptail.io/app/support-on-hand-Ophh/germany)
- [Japan](https://apptail.io/app/support-on-hand-Ophh/japan)
- [Poland](https://apptail.io/app/support-on-hand-Ophh/poland)

---

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