--- title: "Sure Petcare - Reviews, Revenue and Downloads in United Kingdom | Apple App Store" description: "Sure Petcare™, Reimagining Pet Care. The Sure Petcare™ App is the beating heart of the Sure Petcare ecosystem of connected feeding, drinking and outdoor access solutions, keeping pets connected with t" --- # Sure Petcare — United Kingdom > Smart Pet Tech For Pet Parents ![Sure Petcare App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/19/c6/53/19c653f1-4682-667d-c780-d29a0b967293/AppIcon-0-0-1x_U007epad-0-1-85-220.png/434x0w.png) **Developer:** [SUREFLAP](https://apptail.io/developer/sureflap-wPwb) **Category:** Lifestyle **Rating:** 4.3/5 (1,714 ratings) **Price:** Free **Bundle ID:** com.sureflap.surehub **Store:** Apple App Store **Country:** United Kingdom **Version:** 4.4.0 (released 2026-10-05) **Original Release:** 2017-10-31 **Languages:** English **App Store Link:** [Download on Apple App Store](https://apps.apple.com/gb/app/app/id1036175339) **AppTail Page:** [https://apptail.io/app/sure-petcare-NDh/united-kingdom](https://apptail.io/app/sure-petcare-NDh/united-kingdom) ## Sure Petcare Description Sure Petcare™, Reimagining Pet Care. The Sure Petcare™ App is the beating heart of the Sure Petcare ecosystem of connected feeding, drinking and outdoor access solutions, keeping pets connected with their pet parents to enable a new standard of pet care. • View personalised information and insights about your pet's behaviour for a greater peace of mind • Gain clarity and a better understanding of your pet’s behaviour and habits throughout their life's journey, ensuring that you are equipped with the knowledge and tools to give them the best possible care at every stage • Enjoy a stronger connection that goes beyond basic care, addressing your pet’s unique care needs and ensuring they have the best quality of life while making things more convenient for yourself What you can expect: Insights • Monitors a pet’s water consumption and drinking patterns when used with Felaqua™ Connect • Supports measured food portioning and monitors a pet’s food consumption and eating pattern when used with the SureFeed™ Microchip Pet Feeder Connect • Tracks a cat’s comings and goings and monitors their outdoor routines when used with the SureFlap™ Microchip Cat Flap Connect or SureFlap Microchip Pet Door Connect Understanding • Timeline: Quickly check on what’s happened during the day • Historic records grouped into daily, weekly, monthly or six-monthly overviews, easily look back in time to compare and spot trends • Pet Reports: Export to save or share your pet’s data as a PDF with your vet Connection • User invitations: Share the care, connection and insights with your family and friends • Going on holiday? Provide your pet sitter with greater visibility of what your pets are up to and when they might need immediate attention by adding them to your app household • Stay connected to your pets while away: Receive push notifications about your pet’s comings and goings, when and how much they ate or drank, and when their food or water needs replenishing Convenience • All your pets and products in one place: each pet has their own pet tile with a summary view of their products and daily highlights • Food portioning: Set up your pet’s food portion sizes in the app to help provide an optimal diet (SureFeed only) • Curfews: Remotely set automatic locking and unlocking times, you are in control wherever you are (SureFlap only) • Invite your friends, family and pet sitters into the app to help sharing responsibilities while gaining better clarity and connection Product compatibility: SureFeed Microchip Pet Feeder Connect - Stops pet stealing each other’s food. Equipped with an integrated scale, LED portioning guides and compatible with the Sure Petcare App, it helps you provide your cat with a diet that is tailored to their individual needs and enables you to build a detailed record of their feeding habits. Felaqua Connect - A drinking monitoring solution designed to encourage drinking by delivering water in a cat-friendly way, while taking away the maintenance hassle of cat fountains. It recognises your pets by their unique microchip ID or their Sure Petcare RFID Collar Tag while they’re drinking and builds a record of their water consumption and drinking patterns. SureFlap Microchip Cat Flap Connect - Allows authorised cats safe, secure access while keeping intruder animals out of your home. Set curfews, remotely lock or unlock and easily check in to see if your cats are home, even when you aren’t. SureFlap Microchip Pet Door Connect - Ideal if you have a larger cat or small dogs. Allows authorised pets safe, secure access while keeping intruder animals out of your home. Set a curfew, remotely lock or unlock and easily check in to see if your pets are home, even when you aren’t. IMPORTANT: The Sure Petcare App only works with Sure Petcare Connect products and requires a Sure Petcare Hub for connection. If you have purchased a Sure Petcare Animo® Activity and Behaviour Monitor, please download the Sure Petcare – Animo App. ## Sure Petcare Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/61/3d/0d/613d0df4-59d6-48e7-b1d6-b17352285000/23e35a84-d81f-438e-9744-b86143608c30_EN_App_Store_Listing_1.png/1284x2778.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/6e/c0/b9/6ec0b998-f8bf-14d5-6eaa-76afccdd2eb3/26712189-c5bb-47f0-b780-e6b5d73c538e_EN_App_Store_Listing_2.png/1284x2778.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/72/9a/af/729aaf29-fa1c-9860-112c-9020378de17c/f54e4905-b688-447b-af0d-79952ae49a15_EN_App_Store_Listing_3.png/1284x2778.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/ba/6e/36/ba6e3667-9bd0-3f7d-eaa7-eb596f154031/fa62eecd-c38d-4d0a-b9af-335dd360ff9b_EN_App_Store_Listing_4.png/1284x2778.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/80/a6/fa/80a6fa76-0cca-cc56-36f0-a8812d61b5ae/282f48db-f574-44e9-bb70-48b8d76577de_EN_App_Store_Listing_5.png/1284x2778.png) ## Sure Petcare Rating Breakdown in United Kingdom - 5 stars: 1,221 (71%) - 4 stars: 171 (10%) - 3 stars: 94 (5%) - 2 stars: 61 (4%) - 1 stars: 167 (10%) ## Sure Petcare Reviews in United Kingdom ### **--- "Disappointing" This is my second Sure Pet door flap, originally I had a cat flap which was great as it allowed for different curfew times, sadly the pet flap only allows for one curfew time & I can only keep all pets in or out not individual pets which I find very awkward as one of my cats needs to stay in more than the other. -- Leslee1961, 2025-10-24 ### ***-- "Lack of flexibility" The app used to allow you to change the position of the cat being inside or outside. Cat go out through doors and in through windows. Now that’s not possible. No quick links -- Fossicker42, 2025-10-23 ### ***-- "Can be temperamental but good 90% of the time" Good, but can be temperamental and refuse to lock, cancel the curfew at will and generally just not do what it’s supposed too! -- Fi-Louise, 2025-10-02 ### ****- "Pet door battery" Pet door connect battery indicator shows full battery but app shows one bar. I was hoping the last update would fix the bug. -- Sapphire One, 2025-09-26 ### *---- "Not working" Since the latest update I can’t access the cat flap under products to change locking features. Pressing the buttons does nothing. I also can’t access the individual pets to change their status. Pressing the pets buttons does nothing. My wife who is on the older version of the app can still do all of this -- Toddy15, 2025-09-21 ### *---- "Not so smart smartflap" Despite hours fiddling around this thing just won’t open via the app. Cats are registered ok, hub is reporting it can see the flap, state of charge, etc but motors stay stubbornly locked unless the mode is set to learn new cat mode. Most irritatingly the app falsely reports successful opening and closing even tho the flap stays silent. It has new batteries, it has been deleted and reinstalled, etc. Instrumentation instrumentation instrumentation. Please. -- Kippaboat, 2025-09-21 ### ****- "Update" It didn’t load after the update, I’ve tried a few times and it was unusable. I’ve had to delete the app and re-install. Works ok after that. -- Anjlee25, 2025-09-17 ### *---- "New app update made everything worse" Since the newest update with the new UI, we are struggling to make changes to our individual cats. We set the indoor option for one cat and it takes forever to make the change -- Shane296, 2025-09-14 ### *---- "Interface is not great" The idea is fabulous, but the app is horrible to navigate. -- MrsFiendish, 2025-08-16 ### **--- "Fed up - login issues, Felaqua inaccuracies" UPDATE - I did raise a ticket with Sure Petcare customer support, however this was no use at all despite my following all advice they gave me; I then gave up, as it is obvious they are not genuinely interested in helping me because my Felaqua is out of guarantee - they just want me to buy another one (which I will not do). I am now seriously looking at potential alternatives. I constantly have to log in - this is happening almost daily and is infuriating. There are very frequent inaccuracies with Felaqua notifications - app often does not detect when I have replenished the water supply (resulting in my receiving a ‘water freshness reminder’), or sends out 2 alerts at the same time saying (for example) ‘900ml of water removed’ and ‘Felaqua has been refilled’. Also sometimes receive alert saying an amount of water has been removed from the Felaqua - when my cat has not been near the Felaqua, and the Felaqua has not been moved. If an alternative from another company was available in the U.K., I would use that instead of Sure Petcare products - fairly recently, there was an alternative to the Surefeed Microchip Feeder Connect, which I was contemplating, however that appears to be no longer available in the U.K. (but is still apparently available in the USA), and I would be stuck with Sure Petcare anyway because there does not appear to be any alternative to the Felaqua. I see Sure Petcare are promising there will be a fix for the login issue on about 22 April - but I won’t believe that until it happens. I would also like there to be a dark mode option - but a properly functioning app that actually does what it promises is rather more important. -- Vickymeldrew, 2025-08-09 [View all Sure Petcare reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews) ## Sure Petcare Store Rankings | Chart | Country | Category | Rank | |-------|---------|----------|------| | Top Free | Switzerland | Lifestyle | #148 | | Top Free | New Zealand | Lifestyle | #171 | ## Apps Similar to Sure Petcare - [Tractive GPS - Hunde / Katzen](https://apptail.io/app/tractive-gps-hunde-katzen-dGf/united-kingdom) - [Miele App – Smart Home](https://apptail.io/app/miele-app-smart-home-TMf/united-kingdom) - [Homey — A better smart home](https://apptail.io/app/homey-a-better-smart-home-AOp/united-kingdom) - [VELUX ACTIVE with NETATMO](https://apptail.io/app/velux-active-with-netatmo-ugH/united-kingdom) - [GARDENA smart system](https://apptail.io/app/gardena-smart-system-ygH/united-kingdom) - [V-ZUG](https://apptail.io/app/v-zug-RVK/united-kingdom) - [Weenect® - GPS](https://apptail.io/app/weenect-gps-OAhc/united-kingdom) - [Catit®](https://apptail.io/app/catit-zXne/united-kingdom) - [Kärcher Home & Garden](https://apptail.io/app/karcher-home-garden-aGtl/united-kingdom) - [Petlibro](https://apptail.io/app/petlibro-DfMl/united-kingdom) ## Sure Petcare Available In - [United Kingdom](https://apptail.io/app/sure-petcare-NDh/united-kingdom) - [Switzerland](https://apptail.io/app/sure-petcare-NDh/switzerland) - [Germany](https://apptail.io/app/sure-petcare-NDh/germany) - [France](https://apptail.io/app/sure-petcare-NDh/france) - [Netherlands](https://apptail.io/app/sure-petcare-NDh/netherlands) - [United States](https://apptail.io/app/sure-petcare-NDh/united-states) - [Sweden](https://apptail.io/app/sure-petcare-NDh/sweden) - [Norway](https://apptail.io/app/sure-petcare-NDh/norway) - [New Zealand](https://apptail.io/app/sure-petcare-NDh/new-zealand) - [Austria](https://apptail.io/app/sure-petcare-NDh/austria) - 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