---
title: "Syncro Mobile - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "With ticket management, remote access, and customer communications built right in, Syncro XMM™ Mobile Ticketing app provides you with all the essential tools you need in the field.  This app is free t"
---

# Syncro Mobile — United States
> Combined PSA and RMM

![Syncro Mobile App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/51/3e/3f/513e3fb6-f4fc-1471-6ac0-758b545ca7c4/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/434x0w.png)

**Developer:** [Servably](https://apptail.io/developer/servably-wHpb)
**Category:** Business
**Rating:** 2.5/5 (23 ratings)
**Price:** Free
**Bundle ID:** com.servably.syncro.mobile
**Store:** Apple App Store
**Country:** United States
**Version:** 1.9.0 (released 2026-10-19)
**Original Release:** 2024-07-29
**Languages:** English, French, German, Polish

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id6504825839)
**AppTail Page:** [https://apptail.io/app/syncro-mobile-IxRq/united-states](https://apptail.io/app/syncro-mobile-IxRq/united-states)

## Syncro Mobile Description
With ticket management, remote access, and customer communications built right in, Syncro XMM™ Mobile Ticketing app provides you with all the essential tools you need in the field. 
This app is free to use for all Syncro XMM™ users. 

Features:
Organize Your Day: Easily visualize and plan your schedule. Keep track of appointments, view RMM alerts, and chat directly with customers.
Powerful Ticket Management: Add, edit, and resolve tickets with ease. Efficiently manage time tracking and add materials used while on the move.
Seamless Remote Access: Operate remotely with our integrated remote access feature, allowing you to be in two places at once.

## Syncro Mobile Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/4e/8f/c6/4e8fc68d-b977-b648-4fee-e09b3ab8dfb4/Apple-App-Store_slides_01.png/1290x2796.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/ca/e7/38/cae738af-44f6-c9a4-43dd-a6341da6029a/Apple-App-Store_slides_02.png/1290x2796.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/60/99/4b/60994b60-0751-f862-019e-d181bdd3d237/Apple-App-Store_slides_03.png/1290x2796.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/97/27/13/972713b1-10dc-eae5-b46e-2caf4bec73a4/Apple-App-Store_slides_04.png/1290x2796.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/af/b1/67/afb16756-a99b-f901-56d2-55271c95b2d8/Apple-App-Store_slides_05.png/1290x2796.png)

## Syncro Mobile Rating Breakdown in United States
- 5 stars: 6 (26%)
- 4 stars: 1 (4%)
- 3 stars: 1 (4%)
- 2 stars: 5 (22%)
- 1 stars: 10 (43%)

## Syncro Mobile Reviews in United States

### ***** "Greatly improved"
Remote into assets straight from the app! Works fantastic and significantly easier to use compared to the older version of the app.
-- Cidjims, 2025-07-07

### *---- "Useless"
What a useless app, try to find a ticket. Why would you sort the tickets by oldest first and not give people an option to sort ? I don’t need to see tickets from 2022 at the top and scroll for days trying to find the new ticket
-- acurasebas, 2025-05-20

### *---- "Cannot use"
Please fix this broken app.  It currently is stuck on loading screen. After uninstalling and reinstalling it still will not work.
-- orangepc, 2025-04-10

### **--- "Have to login almost everyday."
The login needs to last like 30 days on the mobile app and not 24 hours.   Almost not worth using.
-- Btd777, 2025-03-14

### ***-- "Notifications"
It would be great if I received a notification when someone responds to a chat.
-- jertys, 2025-01-03

### **--- "Ways to go yet"
On the plus side they are making progress.  But what I need it for still doesn’t work. I need to be able to quickly remote control an asset using Splashtop on iPhone and iPad. This still gives an error that you have to do it from the web RMM.
-- NDYNAMICS, 2024-12-15

### **--- "Not quite there, but closer"
Update 11/14/24:

This app has not improved. Super disappointed in the lack of information. I should be able to see estimates, invoices, customer information…it says in the description this is a PSA and RMM but it hardly does either one of those things. Love the platform otherwise, but the mobile app is killing it for me.

Original Review:

This app is meant to improve upon the previous one in many aspects. However, while the UI has a received a nice visual upgrade, it pretty much ends there. This app has severely limited utility.

You cannot see assets, check on monitoring, get system details, etc. without an RMM alert coming through related to that asset. Almost every other RMM provider offers this is some way on their mobile app. This is arguably one of the most important features an MSP’s vendor app should have.

You cannot see assets when searching for, and entering, a customer’s profile.

Creating a ticket for a customer does not allow you to attach a specific asset for that customer. Title, Description, type, status is all you can enter. Ticket time tracking works well, though.

A customers profile displays locations, contact information (email and phone for primary only, you cannot see additional contacts or add any) but will not let you make a call or send an email via this page, nor edit the customer. Furthermore, only the street numbers and names (1st line) of the address is shown. No state or zip. Just put the full address in there.

New leads that come through will send your phone a notification, give you the little red number badge, and then fail to show up when you open the app, because you cannot even see your notifications within the app, only RMM alerts. What? Notifications need to be added to this app. This should be a basic function. When notifications are cleared from the company domain, it should also clear the badge. Mine is currently stuck showing I still have a notification.

The appointments and chat features are great. Nothing special there, again a basic feature that most apps have.

Overall I am disappointed in this iteration after all the hype of the new app launch. This is not any better from a utility standpoint until more essential features and QoL improvements are made.
-- AustinNH, 2024-11-14

### *---- "I’d give it 0 Stars if I could"
This App was hyped up pre-release and it’s total junk. Tickets won’t even load and I see near zero of the claimed functionality. Absolute junk.
-- Pagerdr, 2024-08-24

### ***** "Awesome start"
Good start, it needs more functionality but i like where they are going. Its fast and simple.
-- CompMedMil, 2024-08-24

### *---- "New icon, same functionality"
As others mentioned, logging in with a password manager is a nightmare and I have a notification pending from initial log in. 

Chats still will not load, no matter how many times I uninstall and clear cache. I find myself needing a web browser to respond to people as the loading icon just spins and spins. 

As bad as the first app but with an upgraded UI.
-- Itsmejaypee21, 2024-08-09

[View all Syncro Mobile reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)





## Syncro Mobile Available In
- [United States](https://apptail.io/app/syncro-mobile-IxRq/united-states)
- [Canada](https://apptail.io/app/syncro-mobile-IxRq/canada)
- [United Kingdom](https://apptail.io/app/syncro-mobile-IxRq/united-kingdom)
- [Australia](https://apptail.io/app/syncro-mobile-IxRq/australia)
- [Germany](https://apptail.io/app/syncro-mobile-IxRq/germany)
- [Dominican Republic](https://apptail.io/app/syncro-mobile-IxRq/dominican-republic)
- [Algeria](https://apptail.io/app/syncro-mobile-IxRq/algeria)
- [Ecuador](https://apptail.io/app/syncro-mobile-IxRq/ecuador)
- [Egypt](https://apptail.io/app/syncro-mobile-IxRq/egypt)
- [Spain](https://apptail.io/app/syncro-mobile-IxRq/spain)
- [Finland](https://apptail.io/app/syncro-mobile-IxRq/finland)
- [Indonesia](https://apptail.io/app/syncro-mobile-IxRq/indonesia)
- [Ireland](https://apptail.io/app/syncro-mobile-IxRq/ireland)
- [Israel](https://apptail.io/app/syncro-mobile-IxRq/israel)
- [Japan](https://apptail.io/app/syncro-mobile-IxRq/japan)
- [South Korea](https://apptail.io/app/syncro-mobile-IxRq/south-korea)
- [Kuwait](https://apptail.io/app/syncro-mobile-IxRq/kuwait)
- [Kazakhstan](https://apptail.io/app/syncro-mobile-IxRq/kazakhstan)
- [Lebanon](https://apptail.io/app/syncro-mobile-IxRq/lebanon)
- [Mexico](https://apptail.io/app/syncro-mobile-IxRq/mexico)
- [Nigeria](https://apptail.io/app/syncro-mobile-IxRq/nigeria)
- [Netherlands](https://apptail.io/app/syncro-mobile-IxRq/netherlands)
- [Norway](https://apptail.io/app/syncro-mobile-IxRq/norway)
- [New Zealand](https://apptail.io/app/syncro-mobile-IxRq/new-zealand)
- [Peru](https://apptail.io/app/syncro-mobile-IxRq/peru)
- [Philippines](https://apptail.io/app/syncro-mobile-IxRq/philippines)
- [Poland](https://apptail.io/app/syncro-mobile-IxRq/poland)
- [Russia](https://apptail.io/app/syncro-mobile-IxRq/russia)
- [Sweden](https://apptail.io/app/syncro-mobile-IxRq/sweden)
- [Thailand](https://apptail.io/app/syncro-mobile-IxRq/thailand)
- [Türkiye](https://apptail.io/app/syncro-mobile-IxRq/turkey)
- [Taiwan](https://apptail.io/app/syncro-mobile-IxRq/taiwan)
- [Ukraine](https://apptail.io/app/syncro-mobile-IxRq/ukraine)
- [Argentina](https://apptail.io/app/syncro-mobile-IxRq/argentina)
- [South Africa](https://apptail.io/app/syncro-mobile-IxRq/south-africa)
- [Austria](https://apptail.io/app/syncro-mobile-IxRq/austria)
- [Colombia](https://apptail.io/app/syncro-mobile-IxRq/colombia)
- [Czechia](https://apptail.io/app/syncro-mobile-IxRq/czechia)

---

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