---
title: "TacomaFIRST 311 - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "The TacomaFIRST 311 app offers the Tacoma, Washington community with quick and easy mobile access to the City of Tacoma's non-emergency services. It allows for the convenient submission, handling and "
---

# TacomaFIRST 311 — United States

![TacomaFIRST 311 App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/51/d4/63/51d46337-4d88-634f-7b5b-9e0b092eefbe/AppIcon-0-0-1x_U007emarketing-0-7-0-85-220.png/434x0w.png)

**Developer:** [City of Tacoma](https://apptail.io/developer/city-of-tacoma-LXYb)
**Category:** Utilities
**Rating:** 2.5/5 (40 ratings)
**Price:** Free
**Bundle ID:** net.webqa.tacomawa
**Store:** Apple App Store
**Country:** United States
**Version:** 322.0.0 (released 2026-05-21)
**Original Release:** 2022-06-16
**Languages:** Portuguese, German, Chinese, Korean, Spanish, Finnish, French, English, Italian, Russian, Tagalog, Vietnamese, Arabic

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id869505966)
**AppTail Page:** [https://apptail.io/app/tacomafirst-311-GUe/united-states](https://apptail.io/app/tacomafirst-311-GUe/united-states)

## TacomaFIRST 311 Description
The TacomaFIRST 311 app offers the Tacoma, Washington community with quick and easy mobile access to the City of Tacoma's non-emergency services. It allows for the convenient submission, handling and tracking of service requests, offers a more dynamic user interface, and includes the added convenience of enhanced location features.

## TacomaFIRST 311 Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/d0/36/f2/d036f2e1-5b7a-798b-1be8-8839a1706413/iPhone_14_Plus-00_U003aPlace.png/1284x2778.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/a7/5a/13/a75a1356-64ca-799d-3c26-c113d367a178/iPhone_14_Plus-01_U003aIssueMap.png/1284x2778.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/4a/20/6e/4a206ed9-3023-ba2d-cd52-ddb7151a56ae/iPhone_14_Plus-02_U003aIssueDetails.png/1284x2778.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/3c/af/f6/3caff60a-536e-1be3-dd14-8ff09995b86c/iPhone_14_Plus-03_U003aReportDetails.png/1284x2778.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/98/97/94/98979458-48ce-d133-6060-5977168067af/iPhone_14_Plus-04_U003aDuplicateIssue.png/1284x2778.png)

## TacomaFIRST 311 Rating Breakdown in United States
- 5 stars: 12 (30%)
- 4 stars: 3 (8%)
- 3 stars: 1 (3%)
- 2 stars: 2 (5%)
- 1 stars: 22 (55%)

## TacomaFIRST 311 Reviews in United States

### ***** "It does what it needs to"
I’ve used this app a lot to report different issues around my neighborhood. I think it’s intuitive enough once you use it once or twice, and the city is typically responsive to requests. I find it simpler than calling.
-- Tweakletoes, 2025-09-08

### *---- "Graffiti is acceptable"
Don’t bother. Reported lots of graffiti around town. Nothing can be done and it’s acceptable for buildings to have tags. All of my reports were closed out without resolution.
-- V1P8R1, 2025-08-21

### *---- "results are few and far between"
I’ve written about 10 request, so far, some of them closed without any real action, although they were real problems and still remain. some requests are tossed around like a pickle ball. It seems really difficult to get the city to just do basic stuff at times. I know they have their hands full with homeless and druggies, but it’s frustrating to write this stuff in good faith and see nothing real happen, there is no way to have any, communication with the city employee who is responding to the issue for the most part they say we see it now it’s closed. 
On the other hand, it seems that Pearce transit is pretty responsive to trash and things like that they seem to get right on it. 
The best thing about the app is that you’re able to report animals on the highway. That’s the one thing it’s good for.
-- cguytdfghj, 2024-11-15

### *---- "Absolute garbage"
The app is trash and amounts to a colossal waste of time for anyone trying to use it. Stop being broken Tacoma! Start cleaning up! Do your jobs!
-- Joheevus, 2024-10-07

### ****- "Quit way to inform the City of issues"
The app is getting better with age. It allows you to snap a photo and identify on a map of problems in the city (e.g., lighting outage, trash, abandoned vehicles).  It also allows the user to select from categories so the issue is routed to the proper city department/agency. If the City doesn't know about an issue, they can’t address it.
-- Lil-Rye, 2024-02-13

### *---- "Frustrating and difficult/impossible to use"
As far as I can tell, the primary purpose of this app is to make it nearly impossible for citizens to request city services. If you manage to negotiate the complex interface, which is far from intuitive, when you've entered all the information and try to submit your request, it will tell you that it can't submit it because you have to either sign in or create an account if you don't have one. It doesn't ask you to do it before you've filled out the request, and if you do it afterward, then you have to start the request process over, since everything you did before has apparently been deleted. At that point you're too angry and disgusted to do it all again, especially since you suspect that if you did, when you reached the end there'd be some new reason why you did it wrong and have to start over. So you give up, and Mission Accomplished: citizen's attempt to request service has been thwarted, meaning city staff has less to do. Don't bother trying to call by phone during business hours, either. The last time I did that I all I got was a recording telling me I have to use the app.
-- Tibi Imperes, 2023-06-15

### *---- "A barrier to contacting the city"
Problematic and frustrating platform for contacting the city for information, services, requests is a barrier to efficiency.
-- Blarfy!, 2022-11-05

### *---- "Know the limitations before downloading!"
This company encourages transparency when creating requests, meaning they will default to opening requests with your name and email address displayed for the public to see. You have to tell it to open requests anonymously, and if you forget, your personal information gets blasted out to the world to remain public throughout the set retention period (years and years). You cannot edit your requests to anonymous, nor will any city customer support have the ability to update them because it’s “public” information. 

If you still want to dapple in this app, create your account under an alias and alternate email address to get around this massive flaw. Maybe one day SeeClickFix will realize the public records they collect along the way are filled with bad data because of this flaw and allow for complete anonymity, as they should have from the beginning. They know many use fake names because of this and state it on their website, resulting in inaccurate public information. Why they continue to operate this way is beyond logical.
-- Amerasian26, 2022-10-12

### **--- "Can’t submit any request"
Every time I try to make a new request I get an error message.
-- KingGeorge1990, 2022-08-29

### *---- "PLEASE fix the photos feature!"
The photos feature is totally broken! It prompts for a photo as the first step when creating a ticket (doesn’t make sense) but it won’t allow me to upload a photo from my library) or progres unless I select no photo. If I try to add a photo later, same thing, but I have to start my ticket over again. 

PLEASE fix this as many other changes to the new app are great!
-- ndhehfhjf, 2022-07-22

[View all TacomaFIRST 311 reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)




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## TacomaFIRST 311 Available In
- [United States](https://apptail.io/app/tacomafirst-311-GUe/united-states)
- [Switzerland](https://apptail.io/app/tacomafirst-311-GUe/switzerland)
- [Cyprus](https://apptail.io/app/tacomafirst-311-GUe/cyprus)
- [Czechia](https://apptail.io/app/tacomafirst-311-GUe/czechia)
- [Germany](https://apptail.io/app/tacomafirst-311-GUe/germany)
- [Spain](https://apptail.io/app/tacomafirst-311-GUe/spain)
- [Finland](https://apptail.io/app/tacomafirst-311-GUe/finland)
- [France](https://apptail.io/app/tacomafirst-311-GUe/france)
- [United Kingdom](https://apptail.io/app/tacomafirst-311-GUe/united-kingdom)
- [Italy](https://apptail.io/app/tacomafirst-311-GUe/italy)
- [Poland](https://apptail.io/app/tacomafirst-311-GUe/poland)
- [Portugal](https://apptail.io/app/tacomafirst-311-GUe/portugal)
- [Russia](https://apptail.io/app/tacomafirst-311-GUe/russia)
- [Türkiye](https://apptail.io/app/tacomafirst-311-GUe/turkey)
- [Canada](https://apptail.io/app/tacomafirst-311-GUe/canada)
- [South Korea](https://apptail.io/app/tacomafirst-311-GUe/south-korea)
- [Vietnam](https://apptail.io/app/tacomafirst-311-GUe/vietnam)

---

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