I took six months off from using this app because i had such a horrible time with it over the winter, often waiting over an hour for a pickup from the grocery store to the point that it was too cold to wait anymore and i had to pay for an uber. For the rest of winter i just ordered groceries delivery and walked to work. When the snow melted i started riding my bike so i downloaded tart to get my bike across town and they came in like 15 minutes! I was stoked. But then to get back. I waited 40 min for a tart just to have them call me and tell me they didnt have a bike rack. So then i ordered another one waited another 40 minutes but then again it got dark and too cold to wait outside anymore so i ended up riding my bicycle across town with no lights because i had waited from 530 to 7pm with no tart. If you have absolutely nowhere to be, no schedule, then order a tart but you wont know if it will be 5 minutes or 2 hours. Do not rely on tart to get to or from work. Do. Ot rely on tart to get home from the grocery store. Ive heard of people going to the store in pairs so as soon as they get picked up to go to the store the other person can request the tart back in order to avoid long wait times. Alas i dont have a buddy to do this for me. Also, the other day after i walked home 45 minutes i turned down my street just to see a tart van sitting idle, no where near any homes, so it makes me wonder if they are choosing not to accept rides or arent being assigned rides in an efficient manner. All of the drivers are incredibly nice! But if this company is being subsidized by local taxes, we should really look at the next election to eliminate any further contributions to a company that cant seem to improve or even meet the needs of the community.

Love riding TART connect. Estimated are generally accurate. Plan ahead and go. Watch the connection on your phone so you know when it is arriving. Super great and friendly drivers.

Tried one time from Tahoe transit center to hotel. 12 minutes driver is here and sent me back. Tried the next two days morning the same route it says i need to wait for 60 minutes.?

I requested pickup from the Everline resort to Sunnyside. One person. I was given an estimated wait of 68 minutes. The time estimate would decrease and then increase. After waiting 68 the app was saying I still had an estimated wait of 62 minutes. I ended up canceling and calling an Uber. I would not use this service if you need something reliable.

I’ve been using Tart Connect frequently to get to work and so far it’s been great. But lately I’ll call a Tart and the wait time will go from 17 minutes to 70 minutes all of a sudden! Something’s wrong with the way the app is selecting routes or something. I hope this gets fixed soon!

This app is good but sometimes they do not take efforts to pick you on your exact location and go back by saying we do not found your location

Honestly tart has been so helpful and I really hope the funding and everything can keep it going it’s great for Tahoe and just great in general, I hope Tahoe is able to help it continue to running and thanks to the awesome drivers

The tart connect was a great service it was really great but we can’t control the time when to pick us up and we don’t really wanna work late or early when people are not really around. Therefore as a worker it’s a bit hard using the app.

When tart connect was initially introduced in the summer it was the single greatest free service our town has ever provided for both locals and tourists-it was essentially a free uber. Aside from the map being too restrictive for pickup/dropoff points id say it was a perfect service and app. I believe it was halted in the winter to be reevaluated on whether or not the program would continue, but when it did pick up again nothing really works anymore. You go to request a ride, it always gives you an hour plus of estimated wait time, and there is no accuracy for that and half the time if you decide to wait it out no one will show up even. I dont know if theres a lack of drivers or funding now or what changed but i really wish the town would give tart connect whatever they need for the service to continue and prosper with the quality they used to have, because sadly this was an amazingly helpful service that is now just frustrating and useless the majority of the time

We are tourists in Tahoe, and my car got stuck because of a big storm. Tart Connec was here to help us to buy the chains and being able to move my vehicle. I am very thankful to the volunteers who make this service possible.