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Doctor not available waiting from last 1 hour. Poor response as always. Need to better Co-ordination with partners
4.67 out of 5
121,516 ratings in India
Doctor not available waiting from last 1 hour. Poor response as always. Need to better Co-ordination with partners
I recently purchased medicine through your pharmacy app 1 mg and unfortunately, my experience was far from satisfactory. I ordered a full course of medication, but only 60% of my order was delivered. To make matters worse, the remaining 40% was automatically canceled without any notification or update on the app. This lack of communication is quite troubling, especially when dealing with something as crucial as medication. Customers rely on timely and accurate information to manage their health, and the current system does not provide the necessary updates. An integrated notification feature within the app would greatly enhance the user experience, ensuring customers are immediately informed about any changes or issues with their orders. While the convenience of ordering medicine online is undeniable, the service must include reliable and transparent communication. I hope the company will address this issue promptly, as it will be beneficial for all users to have real-time updates on their orders. Until then, I would be hesitant to recommend this service to others. I hope this captures your experience accurately! If there are any additional details you'd like to include or adjust, please let me know.
Best price and quality
Tata is famous for slackness, same thing applies here also. Medicines can take upto 1 week for delivery! They use a worst courier company called ecom express! Be careful before order
So nice, fast, dependable So far so good
Have order a product for my spouse, but the product was damaged, leaking and the bottle was half empty by the time we opened. Now when I try to contact the customer support stupid app won’t let me select the item from chat support. Pathetic chat support 🤬🤬🤬🤬
Very efficient and price effective service for medicine and related services
Shipping price is too much high. 100 rupees is heavy amount for shipping charges. Hope you guys soon realised it
Only Love one of the best tata means india
Your team is highly mismanaged. My consultation was supposed to start at 9:30am. I got a ping from the doc in chat to share the reports in email. I didnt get any response from the doc even after 30 mins of sharing the reports over the mail. Post that i again messaged the doc and she called back after 15 mins. Dr Ranjana Narula was super rude and kept saying me to call customer care for every question I asked. I just wanted to confirm if she received both my reports for comparison. Finally I had to reshare all the reports by taking pictures to her in the chat itself. After this she called and explained about report. I had few more questions to which she said she doesn't have time to answer as I have taken more than 1 hour of hers. She only talked to me for 1 minute over call. I can also attach screenshot of my call history. Horrible experience. Doctors should not forget they are talking to patients. And a patient has only come to you because they have some sort of illness. No one gives you the right to talk this rudely to a patient.
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Top Free
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2
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Top Free
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200
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