TCP Smart Rad

Statistic used to work now does not work even when loaded with electric rates needs fixing

Come on TCP it’s almost impossible to secure a robust connection to the rads

Can’t login as forgotten password link doesn’t work . Resets password but doesn’t send an email .

Can someone please explain to me what’s wrong with the app? There is no point having a smart radiator if you can’t control it with the app. Basically it’s just a normal radiator with no WiFi or programming features because you can’t use the app.

This app works sometimes but not often enough - it is barely fit for purpose. The key issues for me are the fact that it has a habit of dropping the WiFi connection but the app does not report that. So you think you have changed the configuration of the device in the app but the radiator never receives the instruction. It also fails to report the current temperature which is completely u acceptable for a ‘smart’ radiator and I have no idea from the app whether it is delivering heat or not. Sadly this is - by quite some margin - the worst smart device implementation I have come across and I have many in my home. I am seriously considering seeking a refund on the basis the device is not fit for purpose.

App is an absolute waste of time. Set to control two heaters once you get past the infuriating pairing and it simply doesn’t do anything!! The app just doesn’t talk to the heaters which is utterly pointless. Really disappointing.

The app says it is controlling the radiators but it just doesn’t. The radiators seem to do their own thing and when you try to reinstall the radiators on the app it just crashes all the time. Monstrously frustrating. Don’t buy these radiators until they sort the app that is supposed to control them!

This heater / app came with a garden office I had delivered. Doesn’t connect - app crashes at the same stage each time. The heater works okay, but the app to control it is just so poor. Which is frustrating as I’d like to have a remote set up before winter. Please sort it !

It simply doesn’t work at the first step setting up the location. Even tho the dot location is correct on the map, by pressing the orange confirmation button on top right, nothing happens at all. Why to creat an app and sell all the “illusion” of something that doesn’t work? This should be ilegal. Very disappointed :(

Although presence detection is activated, keep getting error in zone saying there are different products in differing states?! No idea what’s going on. When you activate, and go back, it deactivates the setting in the zone but not on the rad itself. Help! Anyone got around this?!