--- title: "Teamwork Desk - Reviews, Revenue and Downloads in United States | Apple App Store" description: "Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are " --- # Teamwork Desk — United States > Manage your helpdesk on the go ![Teamwork Desk App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple126/v4/a7/a5/60/a7a56085-7fce-0435-b79c-0bbd68a5958e/AppIcon-0-1x_U007emarketing-0-10-0-85-220.png/400x400bb.png) **Developer:** [Teamwork Crew](https://apptail.io/developer/teamwork-crew-zPPb) **Category:** Business **Rating:** 2.1/5 (19 ratings) **Price:** Free **Bundle ID:** com.teamwork.mobile.desk **Store:** Apple App Store **Country:** United States **Version:** 2.0.0 (released 2022-03-07) **Original Release:** 2015-11-05 **App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id984925768) **AppTail Page:** [https://apptail.io/app/teamwork-desk-Ooqe/united-states](https://apptail.io/app/teamwork-desk-Ooqe/united-states) ## Teamwork Desk Description Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered. Key Features: • Manage your help desk on the go with full dashboard access • Create new tickets and reply to existing tickets while you’re away from your desk • Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more • Add private notes to tickets to collaborate with your team • Review and sign-off on replies from agents enrolled in training • Generate time logs on all replies • Search tickets • Manage agents, customers and company profiles • Create tasks directly in your linked Teamwork Projects installation Questions? Click on the App Support link below and we'll be more than happy to help! Love the app? Leave a quick review below! ## Teamwork Desk Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/93/d9/a6/93d9a6e1-1e31-4a7a-cd3c-02d6bea28aea/4a924ee8-814b-4094-869d-25b7e522b2a8_Screenshot_3.jpg/1242x2688.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/ef/83/ad/ef83ad7c-7fba-b249-dc1b-98f2266e6e3c/182cee0e-c840-43a6-8e5c-c5daad91b6b4_Screenshot_4.jpg/1242x2688.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/2c/e3/23/2ce32327-87cc-869f-fe89-3cf6a8d27982/e12dbcd0-500d-4aa5-9c20-86d4c23af144_Screenshot_5.jpg/1242x2688.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/98/9a/db/989adba1-7287-9680-030b-132c210692e4/9c85becb-d7e0-46bd-a812-1ab3fb3625d5_Screenshot_6.jpg/1242x2688.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/90/94/28/9094284e-2065-282e-cde7-d66b21b5b42d/cdc8d38f-7cd7-4c81-94d1-cc3a973ac54a_Screenshot_7.jpg/1242x2688.png) ## Teamwork Desk Rating Breakdown in United States - 5 stars: 2 (11%) - 4 stars: 1 (5%) - 3 stars: 3 (16%) - 2 stars: 4 (21%) - 1 stars: 9 (47%) ## Teamwork Desk Reviews in United States ### *---- "Cannot sign into mobile app" I’m using the same credentials to sign into the application on chrome and safari but every time I try on the app it says “please make sure you have the correct username or password” I’d rate this zero stars if I could. -- TheReal.NateTucker, 2024-12-23 ### *---- "Needs Maintenance" Pretty buggy. Did Teamwork abandon this app? -- Your Wifes BWC, 2024-09-04 ### **--- "Can’t assign tasks from tickets" Can’t assign tasks from tickets in desk to tasks in projects. It is essential and the create task is grayed out on iPad and iPhone so it’s not functional on the go away from a desktop. -- Aggymoore, 2023-08-02 ### *---- "Uninstalled." Had to remove the updated app. If you click on a link inside a ticket it opens a web view that can’t be “backed” out of. Not being able to search via a url structure is also annoying. The new ticket URL works (most times) but not the search one. Sadly I’ve had to uninstall this. -- FourstarReviewer, 2022-04-03 ### *---- "Your iPad app is absolutely trash" I can’t even log in! It directs me to log in again! This is garbage ad should be addressed! Please feel free to reach out to me for support. Eric@ dogwater.games -- Eric Leino, 2022-01-28 ### *---- "Crashes" This app has been crashing for over a year. We pay 4500 per year for this product, but I think we are done with it. I can get a much better system for our money. -- eXaaS, 2020-03-17 ### **--- "Almost no functionality of the desktop version" I can’t tag tickets, can’t merge tickets, can’t forward emails, can’t see when someone else is viewing same ticket/already replying, can’t UPLOAD ATTACHMENTS?? -- Xxlilsirenxx, 2019-12-24 ### **--- "Crashing constantly" Post recent rebranding update app keeps crashing when attempting to view tickets. :( -- UncleBuddyW, 2019-05-07 ### ***-- "Love TWD but not a fan of the app" We use TWD all day every day and it’s a great companion to TWP. But I can’t say much about the app. I would love the ability to create tickets, do mentions, sort and filter better. Hopefully we will see more feature parity in the mobile apps soon. -- docwisdom, 2018-02-06 ### *---- "Bad JSON message has locked me out of App" About two weeks after downloading the app, I started receiving a bad JSON message. I flagged it for support and they said they filed the bug. Then a week after, the app hiccupped. And reverted to the login screen. I went to sign back in and it said it was authenticating and then nothing happened. If I put in the wrong password, I get an error message. But when I put in the right password it never actually logs in. Not only that but when I try to access the website from my iPhone it tries to load the page but instead loads a white screen. So the only place I can access tickets is from my desk — other than being alerted and responding through the email on my phone. 😕 Needs a lot of work. -- Xanderleo, 2017-10-26 [View all Teamwork Desk reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews) ## Apps Similar to Teamwork Desk - [Drag: AI Shared Inbox](https://apptail.io/app/drag-ai-shared-inbox-lJJ/united-states) - [Accelo (Classic)](https://apptail.io/app/accelo-classic-NyN/united-states) - [SiteOwl Mobile](https://apptail.io/app/siteowl-mobile-Ntwb/united-states) - [Help Desk+](https://apptail.io/app/help-desk-OmCb/united-states) - [TeamDesk Mobile Client](https://apptail.io/app/teamdesk-mobile-client-WdHb/united-states) - [Productive.io Agency Software](https://apptail.io/app/productiveio-agency-software-iKid/united-states) - [Groove Help Desk](https://apptail.io/app/groove-help-desk-RHod/united-states) - [A-Plus Meetings Event App](https://apptail.io/app/a-plus-meetings-event-app-viXk/united-states) - [SiteOwl Design](https://apptail.io/app/siteowl-design-BBcl/united-states) - [BoldDesk](https://apptail.io/app/bolddesk-hJqn/united-states) ## Teamwork Desk Available In - [United States](https://apptail.io/app/teamwork-desk-Ooqe/united-states) - [Ireland](https://apptail.io/app/teamwork-desk-Ooqe/ireland) - [Germany](https://apptail.io/app/teamwork-desk-Ooqe/germany) - [United Kingdom](https://apptail.io/app/teamwork-desk-Ooqe/united-kingdom) - [Canada](https://apptail.io/app/teamwork-desk-Ooqe/canada) - [Hungary](https://apptail.io/app/teamwork-desk-Ooqe/hungary) - [Australia](https://apptail.io/app/teamwork-desk-Ooqe/australia) - [Philippines](https://apptail.io/app/teamwork-desk-Ooqe/philippines) - [Sweden](https://apptail.io/app/teamwork-desk-Ooqe/sweden) - [Thailand](https://apptail.io/app/teamwork-desk-Ooqe/thailand) - [Mexico](https://apptail.io/app/teamwork-desk-Ooqe/mexico) - [Austria](https://apptail.io/app/teamwork-desk-Ooqe/austria) - [Brazil](https://apptail.io/app/teamwork-desk-Ooqe/brazil) - [Poland](https://apptail.io/app/teamwork-desk-Ooqe/poland) - [Netherlands](https://apptail.io/app/teamwork-desk-Ooqe/netherlands) - [Romania](https://apptail.io/app/teamwork-desk-Ooqe/romania) - [Russia](https://apptail.io/app/teamwork-desk-Ooqe/russia) - [Estonia](https://apptail.io/app/teamwork-desk-Ooqe/estonia) - [Egypt](https://apptail.io/app/teamwork-desk-Ooqe/egypt) - [Spain](https://apptail.io/app/teamwork-desk-Ooqe/spain) - [Finland](https://apptail.io/app/teamwork-desk-Ooqe/finland) - [France](https://apptail.io/app/teamwork-desk-Ooqe/france) - [Greece](https://apptail.io/app/teamwork-desk-Ooqe/greece) - [Hong Kong SAR China](https://apptail.io/app/teamwork-desk-Ooqe/hong-kong) - [Indonesia](https://apptail.io/app/teamwork-desk-Ooqe/indonesia) - [Israel](https://apptail.io/app/teamwork-desk-Ooqe/israel) - [India](https://apptail.io/app/teamwork-desk-Ooqe/india) - [Iceland](https://apptail.io/app/teamwork-desk-Ooqe/iceland) - [Italy](https://apptail.io/app/teamwork-desk-Ooqe/italy) - [Japan](https://apptail.io/app/teamwork-desk-Ooqe/japan) - [South Korea](https://apptail.io/app/teamwork-desk-Ooqe/south-korea) - [Kuwait](https://apptail.io/app/teamwork-desk-Ooqe/kuwait) - [Kazakhstan](https://apptail.io/app/teamwork-desk-Ooqe/kazakhstan) - [Lebanon](https://apptail.io/app/teamwork-desk-Ooqe/lebanon) - [Luxembourg](https://apptail.io/app/teamwork-desk-Ooqe/luxembourg) - [Latvia](https://apptail.io/app/teamwork-desk-Ooqe/latvia) - [Madagascar](https://apptail.io/app/teamwork-desk-Ooqe/madagascar) - [North Macedonia](https://apptail.io/app/teamwork-desk-Ooqe/north-macedonia) - [Malta](https://apptail.io/app/teamwork-desk-Ooqe/malta) - [Malaysia](https://apptail.io/app/teamwork-desk-Ooqe/malaysia) - [Nigeria](https://apptail.io/app/teamwork-desk-Ooqe/nigeria) - [Norway](https://apptail.io/app/teamwork-desk-Ooqe/norway) - [Nepal](https://apptail.io/app/teamwork-desk-Ooqe/nepal) - [New Zealand](https://apptail.io/app/teamwork-desk-Ooqe/new-zealand) - [Panama](https://apptail.io/app/teamwork-desk-Ooqe/panama) - [Peru](https://apptail.io/app/teamwork-desk-Ooqe/peru) - [Pakistan](https://apptail.io/app/teamwork-desk-Ooqe/pakistan) - [Portugal](https://apptail.io/app/teamwork-desk-Ooqe/portugal) - [Saudi Arabia](https://apptail.io/app/teamwork-desk-Ooqe/saudi-arabia) - [Singapore](https://apptail.io/app/teamwork-desk-Ooqe/singapore) - [Slovenia](https://apptail.io/app/teamwork-desk-Ooqe/slovenia) - [Slovakia](https://apptail.io/app/teamwork-desk-Ooqe/slovakia) - [Senegal](https://apptail.io/app/teamwork-desk-Ooqe/senegal) - [South Africa](https://apptail.io/app/teamwork-desk-Ooqe/south-africa) - [Armenia](https://apptail.io/app/teamwork-desk-Ooqe/armenia) - [Argentina](https://apptail.io/app/teamwork-desk-Ooqe/argentina) - [Azerbaijan](https://apptail.io/app/teamwork-desk-Ooqe/azerbaijan) - [Belgium](https://apptail.io/app/teamwork-desk-Ooqe/belgium) - [Bulgaria](https://apptail.io/app/teamwork-desk-Ooqe/bulgaria) - [Bahrain](https://apptail.io/app/teamwork-desk-Ooqe/bahrain) - [Belarus](https://apptail.io/app/teamwork-desk-Ooqe/belarus) - [Switzerland](https://apptail.io/app/teamwork-desk-Ooqe/switzerland) - [Chile](https://apptail.io/app/teamwork-desk-Ooqe/chile) - [China](https://apptail.io/app/teamwork-desk-Ooqe/china) - [Colombia](https://apptail.io/app/teamwork-desk-Ooqe/colombia) - [Czechia](https://apptail.io/app/teamwork-desk-Ooqe/czechia) - [Denmark](https://apptail.io/app/teamwork-desk-Ooqe/denmark) - [Dominican Republic](https://apptail.io/app/teamwork-desk-Ooqe/dominican-republic) - [Algeria](https://apptail.io/app/teamwork-desk-Ooqe/algeria) - [Ecuador](https://apptail.io/app/teamwork-desk-Ooqe/ecuador) - [Vietnam](https://apptail.io/app/teamwork-desk-Ooqe/vietnam) - [United Arab Emirates](https://apptail.io/app/teamwork-desk-Ooqe/united-arab-emirates) - [Tunisia](https://apptail.io/app/teamwork-desk-Ooqe/tunisia) - [Türkiye](https://apptail.io/app/teamwork-desk-Ooqe/turkey) - [Taiwan](https://apptail.io/app/teamwork-desk-Ooqe/taiwan) - [Ukraine](https://apptail.io/app/teamwork-desk-Ooqe/ukraine) - [Uzbekistan](https://apptail.io/app/teamwork-desk-Ooqe/uzbekistan) - [Lithuania](https://apptail.io/app/teamwork-desk-Ooqe/lithuania) - [Cyprus](https://apptail.io/app/teamwork-desk-Ooqe/cyprus) --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends. - [Search Apps](https://apptail.io) - [Top Charts](https://apptail.io/top-iphone-apps) - [Sign Up for Full Access](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=footer) *Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*