TELUS Connect (My Wi-Fi) - Reviews, Revenue and Downloads - Apple App Store

Description

Easily manage your TELUS home services from your mobile device! Self-install TELUS products, set up parental controls, personalize your service and troubleshoot issues right at your fingertips.

Key features:
* Monitor devices connected to your network, check your data usage and your billing information
* View and change your Wi-Fi name/password, and manage your guest Wi-Fi
* Pause Wi-Fi device access, or set up schedules to take back family time
* Set up family safety features such as adult content controls and network security
* Access personalized troubleshooting and recommendations to keep your services running smoothly
* Self-install your TELUS products, including Boost Wi-Fi, modems, TV boxes and more. Requires TELUS hardware or a self-install kit.

Requirements:
* TELUS Internet subscription in Alberta, British Columbia or Quebec
* My TELUS // Espace client account
* iOS 13 and later
* Feature availability may differ based on modem, region, and product subscription.

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Screenshots

User Rating

3.57 out of 5

2,285 ratings in Canada

5 star

950

4 star

545

3 star

156

2 star

120

1 star

514

Ratings History

Reviews

Slow to open and sometimes it doesn’t work.

Slow to open and sometimes it doesn’t work. It cannot detect iphone specifically when it’s connected. So can’t figure out which one to pause. Shaw is better.

Also getting "Features Unavailable"

Like several others have mentioned, I am unable to manage my devices. I can still check device details like MAC addresses but I cannot change device names to be more descriptive like I used to.

Tried 5x

It won’t kept me change the password to my wifi

Garbage app

More than 50%of the time the app does not operate properly, it always can’t connect to the modem to make the function not being working at all. Very slow and wait long time then shows up the functions do not work. Really it is a garbage, Telus doesn’t know how to fix it???

Very Disappointed ☹️ with this app

I’m very disappointed with this app. I can’t seem to have it work for quite some time now. I just want to be able to manage my optic tv and it just doesn’t work, I keep getting this message: “Looks like something went wrong while loading Optic TV selection.” “Retry”. It just doesn’t work. I’ve even tried to talk to someone at a store location, and was told yah the app doesn’t work. That’s pretty bad to hear that from your own company store workers. Them telling me to just use the internet site. I thought the whole point of an app was to make it easier for your customers to use.

The app is so slow

The app takes forever to upload any information and it keeps crashing . Garbage for sure .! Works app ever.!! 💯🤬💯

App is even worse then their service, and they are now getting into medical field. God save us!

System won’t sync, then it very clearly states that all devices will be unpaused but of course they are not. Telus should invest into real people instead of crappy apps to save money on employees

Some Features Unavailable

I tried to resync features but it is saying “We are still trying to resync - In the meantime, we’ve unpaused your devices. We’ll be back up and running soon.” I tried to resync features and reinstalling the app but it still says the same thing. It has been 5 months now. It still is not working. I also tried restarting the router but it still doesn’t work. Can you please help me with that? Thank you.

Boosters always show disconnected in app

Even though all blue in the field, and everything works fine. It’s really annoying.

Doesn't work

Horrible app. Constantly crashes and locks up. Needs to be reset regularly and even then it doesn't work. More money spent attracting clients then actually supplying a usable product.

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	Canada Utilities	20
Top Free	Canada	223

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