The AKT

This club appears to engage in questionable practices, such as extracting subscription fees from customers in a potentially deceitful manner. Consequently, I would not advise joining this club.

Excellent environment 20 minutes from my home. I enjoyed Willis for the Tone class this past Wednesday for the first time. I signed up for the three for $39 and will sign up for more once these run out. I need to get my body back into shape as well. I felt good after I took the class. Charming studio with vibrant energy from all employees, even on the phone. Try it out folks. This place is a gem!

AKT Go is meh. It’s not the same vibe as AKT on demand. The AKT on demand was wonderful!

Do not sign up for AKT or give them your credit card info! As many others have mentioned in the reviews, you will be scammed and they will charge your card repeatedly and not cancel your membership! I have been dealing with this for months and there is no way to delete your CC info from the app. My experience happened at a Los Angeles location and it seems to be happening to multiple people for years - read the reviews and see :(

Classes are fun but it is hard to see as most of the videos are filmed in a dark studio. Canceling my subscription due to lack of compatibility with my 2018 Sony smart tv. I can’t download the application as it does not have the required info to work on the tv.

This is a great app and workout program. I use the app very often for audio content when I am out running or working out outdoors. Usually my I door workouts I use the computer for a larger screen to see the instructor. On the audio content the only issue is that the sound cuts off once the phone “goes to sleep” so I have to continually massage the screen with a thumb throughout my workout to keep it going. Hoping there is some workaround for this, in which I would definitely give 5 stars!

So I got an email that said that Anna kaiser was separating from akt as a franchise. When I have reached out to akt go regarding the app subscription (esp since new content is no longer regular ) , I did not receive a reply. I have sent repeated emails to the akt franchise to understand if Anna kaiser is no longer affiliated w the app, what does akt mean, but after three months I have still not received a reply. Horrible correspondence

I cancelled when they moved to the new AKT GO Format, yet I continue to be charged for this membership, often three times per month. The content is great, however you cannot get a hold of anyone if you have any sort of billing issue. To this day I have received no contact from this company and I am still having to dispute multiple charges every month.

Truly disgusted that they eliminated the app that ACTUALLY has the classes I paid a year up front to have access to. This new app is useless unless you want to book a class...oh wait. THAT isn’t even possible since it’s a pandemic. Really bad. Really really bad.

I echo the negative comments. I actually didn’t like AKT on Demand because the video and audio quality was so cheap and sub par, especially for the price. I had high hopes for AKT GO but the format is still the worst, although the videos are much better. However there is still no organization of content, no real programs (like workout of the day) and the content is several months old. Any live content crashes my phone and screws up my Apple TV. At least you can see and hear the awesome trainers, but at what cost? I actually was able to get in touch with someone from Xponential Fitness (who acquired AKT) and I was told that there was no timeline as to when the new app issues would be fixed. They were very nice about it though. I cancelled my membership and it’s odd that you can’t even cancel it on the app or iTunes Store. I’d keep the membership if the rollout was much better, but I understand the rush to implement this new app during a time where home fitness is at is peak due to the current lockdown. But not at the expense of people’s loyalty and wallets. For such an amazing and results oriented fitness platform, it’s very disappointing that there continues to be no investment in the digital audience who can’t get to the AKT studio. Silver lining - I found AKT GO workouts on NEOU, but the content is limited with a promise of more workouts being dropped on app. For those loving AKT I’d give it a try. It’s cheaper and much better performing. In the meantime, come on AKT, catch up with the digital fitness age. There is no reason why your apps have to be so sloppy. No matter how fantastic your workouts are, there are hundreds of workout apps that are leaving you in the dust. And subscribers shouldn’t have to suffer.