The Asheville App

This app has historically been pretty reliable but a few of the recent updates have complicated its functionality unnecessarily. Most recently, there’s been “required information” features added to the request submission process (for pothole repairs, for example). The problem is that there is nowhere to actually submit that required information and therefore submissions can’t be made 🧠🧠🧠

I like being able to report potholes. The city usually comes out and fixes them quickly.

This app is not good enough for a city the size of Asheville with a budget for software. Photos don’t upload consistently. The iPhone app is buggy and parts of the screen turn gray when scrolling. I could not get a photo to upload using the web version of the app. Please shop this to a new vendor.

This is a great way to help citizens report problems to the city. I wish it had some more features . It would be nice if we could pay our water bill and so on in the app.

As others have said, the idea is great but it is basically worthless if every ticket just gets marked as complete and the city never does anything about it. As a side note, the “Find Parking” option is using BlackBerry’s icon for some weird reason which is almost certainly a trademark violation

This app is worthless if you want to get any issues resolved. Very typical of Asheville city council, just pass the buck to someone else. Don’t waste your time, unless that’s all you have is time...

This app started out great as a way to report problems to the city of Asheville. It was a buggy and would crash about every third or fourth time, but the worst problem was that about a third of the requests were never dealt with. Recently began getting replies on two and three-year-old requests that have never gotten dealt with. Now the app really works and has crashed the last five or six times I’ve tried to report something. This app is a great way to report problems to the city, but much of the time the city just marks the issue as complete, and nothing is done. There is one sidewalk hazard I reported six times over two years and every time it is marked completed but nothing gets done. The request is generally marked complete as soon as a report is filed to whatever department supposed to take care of it, but there is never follow-up to make sure it’s done.

Tried to report a city water leak, but since the location is outside the boundary of the app, it’s not possible.

This app is an incredible way for the citizens to interact with government in maintaining infrastructure. However, The city doesn't actually fix anything that is reported. I reported a pothole near my house and got a notification almost immediately the next day that said my report had been completed yet that pothole is still there and it still tearing up my car. There is a section of road where in unmaintained property is growing onto the road the city said it was completed but nothing was done.

Good: there's an app. Bad: can't submit anonymously.