--- title: "The Cleaning Authority - Reviews, Revenue and Downloads in United States | Apple App Store" description: "Manage The Cleaning Authority’s house cleaning services using the MyTCA app on your mobile device. The MyTCA app allows customers to have complete access and control of their cleaning services inclu" --- # The Cleaning Authority — United States ![The Cleaning Authority App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/ea/d1/cf/ead1cf85-b9d7-92dd-bca9-edef6ca798a0/AppIcon-0-0-1x_U007emarketing-0-11-0-85-220.png/400x400bb.png) **Developer:** [The Cleaning Authority](https://apptail.io/developer/the-cleaning-authority-SNMe) **Category:** Lifestyle **Rating:** 3.7/5 (99 ratings) **Price:** Free **Bundle ID:** com.thecleaningauthority.mytca **Store:** Apple App Store **Country:** United States **Version:** 1.3.7 (released 2026-06-12) **Original Release:** 2020-03-09 **App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1497016039) **AppTail Page:** [https://apptail.io/app/the-cleaning-authority-yVGd/united-states](https://apptail.io/app/the-cleaning-authority-yVGd/united-states) ## The Cleaning Authority Description Manage The Cleaning Authority’s house cleaning services using the MyTCA app on your mobile device. The MyTCA app allows customers to have complete access and control of their cleaning services including: - Secure account information - Access to Consumer Newsletter and Blogs, including helpful deep cleaning and organization tips - Details on upcoming as well as past cleanings, including rooms to be cleaned, additional cleaning requirements, current rotation, and updated pricing - Payment options through wallet using credit card or e-check - Automatic or custom tipping - Notifications including reminders, updates and cleaning promotions - Opportunity for free house and apartment cleanings through our Refer a Friend program The Cleaning Authority has been providing house cleaning services for more than 25 years and is widely recognized for a commitment to serving customers and using environment-friendly cleaning supplies. TCA has a history of excellence and dedication to our clients through providing professional and high-quality residential cleaning services across The US and Canada. Your satisfaction is 100% guaranteed. We perform ongoing inspections to ensure our high standards are maintained. Our exclusive Detail-Clean Rotation System begins by giving your home a Detail-Clean within the first two cleans. On the first clean, we Detail-Clean your kitchen and bathrooms and then deep clean the rest of your home. On the second clean, we Detail-Clean the sleeping and living areas and thoroughly clean the rest of your home. We then follow with a system that maintains a detailed level of clean throughout your home. Our company is fully bonded and insured, which means you can have peace of mind when you hire us as your professional cleaning company. Helping our customers feel confident in our services is very important to us, which is why we're committed to taking every step necessary to make sure they feel good about choosing The Cleaning Authority. Every individual hired at a franchise location of The Cleaning Authority goes through a thorough screening process, and then is trained in every aspect of our home cleaning services. This ensures high-quality service every time. We participate in the communities in which we are located through The Cleaning Authority CARES by fighting against hunger. Helping to provide food is a fundamental component of taking care of others, but it’s not something we can do alone. Our customers, like you, have been critical to our effort. ## The Cleaning Authority Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple124/v4/5e/e0/61/5ee061c9-45fd-6c5e-ec9b-23af5c277183/pr_source.png/1242x2688.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple124/v4/8e/67/dc/8e67dc81-f77e-3647-dc06-bec8493ce025/pr_source.png/1242x2688.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple114/v4/7d/8a/ba/7d8aba65-01bf-79b2-e012-ce8eaffa3bb4/pr_source.png/1242x2688.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple114/v4/db/d1/bb/dbd1bb5a-58ff-b35e-7a8d-33c29104600c/pr_source.png/1242x2688.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/Purple114/v4/79/32/e3/7932e338-b490-0d8b-bf50-587a9edfb48f/pr_source.png/1242x2688.png) ## The Cleaning Authority Rating Breakdown in United States - 5 stars: 51 (52%) - 4 stars: 12 (12%) - 3 stars: 11 (11%) - 2 stars: 5 (5%) - 1 stars: 20 (20%) ## The Cleaning Authority Reviews in United States ### *---- "App stopped notifying when they’re on the way" The app stopped notifying me when the cleaning team is on the way. This is the primary reason I use the app, please fix! -- Eric D, 2024-09-10 ### **--- "Showed up" Not as thorough as I would like. Would fine areas that were not attended to that were specifically meant to be taken care of during their cleaning. We parted ways. -- disposable person, 2024-08-21 ### **--- "Notifications no longer work" I’ve been using TCA for housecleaning for a few years now. At some point earlier this year, the app stopped giving me notifications that the cleaners were on their way. I’ve done all the standard troubleshooting steps (restarting phone, logging out of the app and back in, resetting notification settings, deleting and reinstalling app, updating to current OS update), and none of it has changed a thing. Since my cleaning is on a two-week rotation, it’s taken me a few months to try and test the possibilities. The “App Support” link in the listing just goes to TCA’s website, which has no apparent link for app support, so I’m forced to put my issue into a review in the hopes that they’ll see it and do something about it. I haven’t taken it down to one star only because I can still get the ETA range from the app (though I’ll reiterate another reviewer’s comments about 8 am being way too late to release the ETA, especially since my regular cleaning team told me that they get their daily schedule much earlier than that). So TCA, please fix this issue! -- Quantumpanda, 2024-08-08 ### ****- "Please reveal time window sooner" The app works well. I primarily use it to know when the cleaners may come as I work from home and need to plan where I’ll take any meetings. Right now, the app will not reveal the time window until after 8am. PLEASE for the sake of all of us reveal the time window earlier, or the night before. I understand it may change but having a sense if they are coming at 9am (me being the first house) or 11am (me being the third or fourth house) drastically changes how my day goes planning for them. -- Alicia in NJ, 2024-05-01 ### ***-- "Business model not a reality" I give a 3 because their phone customer service is timely. But if I were to base it solely on quality of cleaning and reliability, I’d give it a 2. They have a perfect business model on paper but the reality of their service falls short. Surfaces are not cleaned to the level they advertise. We always have mold and mildew left in our bathtub grout and caulk as well as the faucet. “Hand-wiped” surfaces are breezed over. Furthermore, they have called 6+ times the day of our assigned cleanings to say that they cannot service us and need to reschedule. We pay $170 twice per month and sometimes the cleaners are at our house for less than 60 minutes if there is a pair of them. The limited time and the resulting lack of high quality cleaning is confirmation that $170 is too expensive. We recently got an email that their prices will be going up in order to uphold their high quality of service. We’ve given them so much grace because we NEED a cleaning service but we cannot rationalize the poor quality anymore and today we are canceling our services with them. My hope for this review is to guide prospective clients elsewhere and/or help the Cleaning Authority realize that their true business model needs to improve. -- Cymetoha, 2023-12-07 ### *---- "App and security practices are terrible" First - this review is for the app and their security practices… not the cleaning service itself. My original experience with the app was fine. I used it to modify upcoming scheduled cleanings. I recently opened the app for the first time in a while and saw that it had logged me out. When trying to log back in, all I get is an error that just says “undefined”. I know that my username and password were correct since I have them saved in a password manager. I called them to have them make the cleaning change I needed and see if they could assist with my account. The first thing that was tried was for them to reset my password. I hung up and tried the new password and got the same “undefined” error, so apparently there is nothing that can be done for me to use the app again. I called back a second time and spoke with a different person. Here is the security practice issue: the second person was able to see what my updated password was! Evidently they are stored in plaintext (or at least in a way that they are able to view them), which is completely unacceptable! -- EatPlants14, 2023-07-17 ### ***** "Trustworthy Company" I recently scheduled my first clean with The Cleaning Authority and was impressed with their professionalism, thorough cleaning process, and management review system. The team was respectful of my home and very kind to our cat. I highly recommend this company! -- Carllllllllin, 2023-06-25 ### ***** "Professional and courteous" All people involved, from manager through housekeepers, they are the best and trustworthy of people. I feel safe and comfortable in my home with them in it doing their job and knowing that is all they are doing. There is no snooping or anything with them. This is a blessing and not many people like them. -- Dodlbg, 2023-04-26 ### *---- "Removed functionality" You used to be able to reschedule and cancel cleanings when needed, but it appears that functionality has now been removed. Super annoying… -- West-One, 2023-04-02 ### *---- "The app is absolutely useless" At least for my cleaning office, i literally NEVER know the next scheduled cleaning date until literally 24 hours prior which is very frustrating. I am pretty sure it is a local office issue, as they always tell me the check the app but it doesn’t work. Perhaps fix this, thanks. Ps- it USED to work great but about 2 months ago it went to crap. I used to have plenty of notice on my next cleaning, now it’s “info unavailable” up until 24 hours to the cleaning. -- Nkjbiughi, 2022-10-19 [View all The Cleaning Authority reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews) ## The Cleaning Authority Available In - [United States](https://apptail.io/app/the-cleaning-authority-yVGd/united-states) - [Canada](https://apptail.io/app/the-cleaning-authority-yVGd/canada) --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends. - [Search Apps](https://apptail.io) - [Top Charts](https://apptail.io/top-iphone-apps) - [Sign Up for Full Access](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=footer) *Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*