The Times (ROW Legacy)

Baffling that subscription changes and account deletion are unavailable on the app and the website. Expecting subscribers to call a (UK) phone number to make changes is ridiculous, especially for international subscribers.

After 17 years living in London. One of many things I miss but can enjoy yet again. 5 out of 5!

I have a paid subscription but can’t access neither the app nor the website. Help email in app is incorrect and no other customer service channels are working. Unacceptable.

I live in Sweden and this app keeps me up to date with all news at a touch. For me, I especially love the sports section. Oliver Kay, Henry Winter and Tony Cascarino for football. Mike Atherton for cricket and Matthew Syed for overall views are exceptional.

Great lay out and easy to scroll the different sections. Updates through out the day and and lots to read.

I have never been able to view comments on the app. It’s pathetic. My app version is the live version, not classic, and I’m using the latest iOS version. This should have been fixed years ago. There have been comments on Reddit and the Apple App Store for years yet the ToL refuses to fix the problems. I’ve cancelled my subscription because of it. Why should I pay for an app I can’t fully use?

The writing is excellent but the app is not accessible. It needs to have AI generated audio for every article similar to WSJ and Washington Post so that the app is accessible for those with disabilities. There is no good reason not to make this necessary upgrade so the news is accessible to all.

Perhaps the worst functioning app I have ever used. Constant requests for log ins. Once I log in there is an endless loading loop. I canceled my subscription even though I enjoy the news coverage and writing.

Can’t subscribe to (or unsubscribe from) newsletters, registration appears to fail (but actually doesn’t), support chat doesn’t work… not a great experience for a new subscriber.

Ability to read up on British news whilst living in the US (I’m British) from a reputable and mostly impartial source is a god send, not to mention coverage of sports and motoring news and opinion. I just wish I got notifications for news stories (all notifications are on for it but I don’t get any…) Solid 4/5✨