The Times: UK & World News

Every day there are glitches which are annoying and spoil the experience. I have the latest iPad and a good connection. The (overlong for the technology?) lists of tv programmes, Netflix programmes etc., have today again crashed the app and also crashed the iPad. I logged in using the website and was able to scroll through the lists easily. Advice from The Times was carefully followed by me but the glitch continues after every update. Poor service indeed. Update 14th November. The Netflix list, for instance, is still crashing my iPad. Cut and paste reply from Customer Services is of no help. Your previous response on this medium saying “we are pleased you are enjoying etc.” is just rude and provocative. Update 23rd November. You recommend contacting Customer Care but they have not responded to, or acknowledged, my email sent 21st, 22nd and 23rd November. Update 26th November. Well, I did receive an ostensibly helpful response. As requested, I took screen films of the app sticking and also the iPad crashing. It’s not easy to film an iPad crashing. I duly forwarded these to customer care and they were acknowledged. That was two weeks ago but, in view of the app problems, I guess some enthusiastic technician is beavering away - possibly. New app update available today but the overlong TV listing reviews are still crashing my iPad… Update 31st December 2024.No problem with the customer service staff themselves but the annoying glitches in this app continue and reappear. I have accepted, as I guess many have, that the clunky scrolling on long tv related articles is “normal behaviour” and you have to wait for video clips to load - wait for ages and crash the app sometimes. Today, when I click on comments after an article, I quite often get the comments for a different article. Then, when you are reading a comment and click on the option to read more, you are taken back to the beginning. Hopeless tech. I guess that I too will need to change to a different paper but which one I wonder!

Been subscribing for many years. Will be cancelling tomorrow. Fed up with issues. The app won’t recognise I’m logged in and won’t allow me to comment, saying I need to log in or sign up - even though I am! Expect better. Time for a change.

I have the latest version of the app. It doesn’t update to the latest newspaper edition.

I’ve been getting very frustrated with this app. Firstly, if you turn off all the privacy settings, they magically turn themselves back on almost immediately, certainly within an hour or so. Secondly it’s extremely slow and stuttery. I tried mailing Times support about both issues. They responded after a few days with a standard ‘reinstall it’ type mail and didn’t refer to the privacy bug.

Recently the app has taken to exiting repeatedly while I am doing the quick crossword. Most annoying! I reported this previously and was advised to uninstall and reinstall the app - which made no difference. In fact, it’s even worse than it was, because each crash completely wipes the part-completed crossword. Please sort this.

I have reported this a long time ago, I select “keep latest edition only” in settings, however this app still accumulates large amounts of data. Otherwise a great read - well presented on the app - thank you

There’s almost always a technical fault with the app and tbh there’s been a real drop off in quality recently. Gone FT!

Can’t even open the comments section on my iPhone for months. Also takes up over 2GB (my largest app despite turning off save all editions in the settings, no option to clear the cache).

App takes up over 12gb and no ability to clear the cache. I already have the ‘keep latest edition only’ checked but makes no difference.

App crashes on a regular basis. Seems to be looking for updates. Deleted and reinstalled and behaves exactly the same