Best yoga app when I’m not locked out
I have been locked out of this app multiple times. I wouldn’t deduct stars for that if there were a way to resolve it, but when I was locked out and lost something like six months of a one year subscription, I didn’t appreciate that. I called the App Store bit was told they couldn’t resolve the issue; I had to contact the app creators. But when you go through the app, there’s no way to contact them, at least not when you’re locked out. I was using the same login that I used the first six months, but the app said the credentials were not recognized. Because this is the best yoga app I’ve ever found, I subscribed again this month. I used a different email, given the problems with the last login. Everything was fine until the app said that there was another account for me and that I needed to use that login, and then the app logged me out. I tried logging back in with the old login, but it wouldn’t accept my credentials. I tried the old email with the new password, but nothing. I tried the new email with the old password and so on, but I was locked out again. Luckily, I opened the app today after a few weeks of not touching it, and was logged in. But I have no idea what will happen if I’m weirdly logged out again. The yoga classes and everything else are the best I’ve found, but frustratingly I can only access them about 50% of the time. And that’s from at least 2 different iPads w/2 different ip addresses. If this continues, I will sadly have to cancel the subscription and settle for the next best thing. As it is, I have no idea what my login is, because it’s never accepted any of my credentials with the new subscription. TO THE DEVELOPERS: Please allow people to contact you when they are locked out of the app. I understand things can get buggy, which is why it’s important to add a “contact the developers” option when the app won’t accept credentials. Otherwise, thank you for a beautiful app.
