Tiff's Treats

If there was ever an app to force you to get to Order, this is it. I’ve tried for an hour now to Order some cookies for our dog kennel, but it has been unsuccessful. I don’t want to create An account or download the app. Geez!!! Going to purchase from another company and deliver myself

it took me an hour to place an order due to how awfully glitchy this app is. every 5 seconds a coupon code that expired 2-3months ago pops up on the screen, and the app froze several different times so i needed to redo the order entirely. then, of course after i got the $60 order of 24 ridiculously priced cookies placed, i exited and reopened the app only for a coupon code that *would have actually worked* to pop up on the screen. woulda gotten $20 off if the app worked. im deleting this app soon and im honestly not ordering tiffs treats again, not even due to how glitchy the app is, but just how overpriced the cookies are. $21/dozen??? what a joke, ill make them homemade next time, thanks. seriously, most people can make better quality and quantity cookies for so much cheaper. so ridiculous its almost funny

I think Tiff’s Treats’ products are second to none! And I’ve swung by a few of their locations throughout the years. But now that I need a delivery, I just can’t seem to figure out what I’m doing wrong here. Perhaps it’s because I’m in a hurry, perhaps because I’m approaching legally blind status, but the app has started me over for whatever reason -plus- has not saved my friend’s address making me go All The Way Back, thus frustrating me entirely. I’ll continue to be a Tiff’s customer, but not tonight. If the developer has an idea of what I messing up AND reads this, please don’t hesitate to call me out on it haha!

Give users the option to get push notification for orders within your app. We need options to opt out of spam marketing push messages. Reached out to support and they don’t care.

Drew in the customer service department is the best ever. He helped us place an order for 21 boxes of cookies. He was so patient and helpful! This team is amazing in problem solving . Everything was delivered on time and the order was perfect!! Thank you so much for ALL your help!

I added a tip to a pick up order, and it said I could only tip on deliveries. That’s fine, but instead of letting me check out without a tip, it kept going in circles: can’t check out message, back to a screen where you can’t do or change anything and the only buttons are the cart and “start over”. If you tap the cart, it gives the can’t check out message, then goes back to the screen where you can’t do or change anything and the only buttons are the cart and “start over”! So I finally started over, then got frustrated because i couldn’t find the selection I found before, and quit without placing an order at all. I just wanted to send cookies to the vet that took such good care of my cat! I didn’t need this drama over trying to leave a tip.

These cookies are delicious! Every time I’ve ordered, they always taste great and arrive on time and are warm. The only reason I didn’t give them a 5 is because of the price and the app. I received a text notification today that they are buy one dozen, get a dozen free. When I ordered, the app would only give me 30% off. The regular price is very expensive and while they are very good, I think they are priced too high.

What happened to the tracking? We used to be able to see our order being delivered real time. Why use the app?

My husband is out of town and had cookies delivered to us. They were warm and delicious! Will definitely purchase from them again. However, it came with a card and a code saying the sender recorded a message. Unfortunately, the code doesn’t work. It keeps telling me to record a message. So I’m disappointed that my husband’s thoughtfulness is lost in their cloud somewhere.

Push notifications are a great tool but give the user an option to opt out if your ads/inbox messages. I want status updates for my orders via push but not any promotions etc. Now I got to turn off notifications for everything or delete the app just to avoid the spam.