TigerConnect (formerly TigerText) Clinical Communications for Healthcare Teams
More than a secure text messaging app, TigerConnect is a communication and collaboration platform that streamlines workflows by delivering actionable real-time, clinical data at the point of care to drive positive outcomes for patients and greater productivity and profitability for healthcare organizations.
Through its Connection Hub technology, TigerConnect integrates data from EHRs, nurse call systems, scheduling, and other clinical systems for accelerated workflows that lead to greater collaboration, improved productivity, and higher patient satisfaction. Secure, encrypted, and HITRUST-Certified, the TigerConnect app syncs with your active directory, helping to:
• Reduce costs
• Improve care quality
• Decrease patient wait times
• Increase bed utilization
• Reduce medical errors
• Achieve HIPAA compliance
• Raise HCAHPS scores
• Improve care team job satisfaction
TigerConnect integrates with hospital systems such as:
• EHR
• Patient Alerts & Alarms / Nurse Call
• Scheduling System
• PACS
• VoIP / PBX
• Paging & Answering Service
• Lab Systems
• Single Sign-On
Additional capabilities include:
• Messaging by Role or Department
• Intelligent message routing
• Voice & Video Calling
• Priority Messaging
• Auto-Forwarding
• Messaging to External Users
Secure Messaging
• Secure Texts
• Message Recall
• Group Conversations
• Broadcast Messaging
• Message Status (Sent/Delivered/Read)
• Push Notifications
• Searchable Directory
• Multiple Inboxes
• Do Not Disturb
ADDITIONAL INFORMATION
TigerConnect is currently certified to work in the U.S. and Canada. While users in other countries may download and access the app for free, the TigerConnect user experience may be inconsistent outside the U.S. and Canada.
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User Rating
2.88 out of 5
443 ratings
in United States
5 star
145
4 star
30
3 star
53
2 star
57
1 star
158
Ratings History
Reviews
I have to constantly delete and reinstall the app
There is a glitch on TigerText that causes the app to suddenly start sending pages for an “unread message” that doesn’t exist. I’ve tried clicking on every message again, having someone else take over the pager and transfer it back, but nothing can be done to get rid of the page. You will be stuck with a pager ringing off indefinitely every couple of minutes, all day and night, until you uninstall the app and redownload it. Once reinstalled, the “new message” will be a message you already read days prior.
Use it all day, every day
Overall good option for HIPAA compliant communication for healthcare teams. I feel like a few of these added features would improve efficent use…
1. Be able to mark messages as unread
2. Pin important messages to the top of a group
3. Be able to schedule out texts for announcements to teams/groups
4. Allow others to acknowledge messages with thumbs up or down without notications to reduce chatter /notifications in groups.
Bugs need to be fixed
The app keeps notifying the user even after all messages are read. Please fix this! I’ve had to uninstall twice and the bugs keep coming back. Will definitely recommend alternate vendors to the CMO/CFO in the near future.
Useless app
TigerConnect adds no value.
WhatsApp, Signal, iMessage, and Telegram have better encryption and are much easier to use. This app doesn’t even support copy/paste. Photo and video resolution is terrible.
They must have had some good connections at TigerConnect to scam their way into all these hospital contracts with such a useless product.
They also deleted this review previously; manipulating ratings?
Pathetic
Unread message bug can ruin your call, it keeps being despite all messages being read. Such a pathetic app.
Notifications Overload
I think the notifications for this app are very overwhelming. When you get one message and you don’t answer right away, you will keep getting a notification every ten seconds letting you know you have a unread message. It’s annoying and unnecessary especially when you’re driving. It’s to the point where I have to turn. My notifications off for this App. Please fix this nuisance.
Notifications
I still get notifications even when on DND please address this issue it is very frustrating.
Changed healthcare for the worse
Tiger is a dangerous tool. You used to get paged for things like changes in vital signs and not bothered for small things. Now you get tigered for everything. Also glitches all the time. If your CTO brings this up, do the hospital and patients a favor and lock them in a closet somewhere
Ghost Pings -
For as high prices as they charge organizations you’d think after years they could figure out how to resolve the Ghost Pinging every 2 minutes. I have no notifications unread but my TigerConmect surely will notify me every 2 minutes that I have none. Only resolution is Deleting the app entirely, reauthorizing your phone with login and hoping it fixed. Otherwise you need to connect with support so they can clear your unread notifications which could take hours to hear back from them.
Works great on computer; not so much on the phone
I am a supervisor in medical travel, we use this application to keep everyone updated about m travel cases, reach out to providers.
But the phone app is extremely slow… my messages are a day behind. So it’s hard for me to stay updated with my team if I am not at work.
