TRACKER Touch

My phone is connected to my account but I forget to deactivate safe mode and get back to a bunch of emails telling me my bike was moved. If my bike is moved I want an alert on my phone: A push notification will also tell me to switch off safe mode as soon as I get the bike out of the garage. Occasionally I got a phone call but they do not bother calling now, a push message to the phone to tell me to switch it off would be a lot better for all parties preventing wasted calls and ensuring a genuine incident can be identified quickly. It also fails to connect trips if the bike stops or slows, so when I view the trip history when there has been any traffic at all or just junctions and it splits the trip making the trip data unusable. I get 46 separate trips for a short ride to the barbers, not one. The app really lets this system down, I will shop around for a different tracking system next time.

Terrible system, everything is so slow to update. Sometimes I get notifications days later!! By that time my car would be long gone and stripped out! Far better options out there now

Paid £300 installed by dealer . Does not update unit status or says unknown . Haven’t moved the bike 2 days and getting trips log all day. Not sure will do job if bike get stolen . Feel waste of money

What a completely awful app. Takes about half an hour to find the map and then locate your vehicle. Imagine your car’s been stolen and you’re in a flap. You’ve got no chance using this app. You tap on tabs that don’t work because you don’t realise you have a pop-up open as it is twice the size of the screen. It’s been developed for a desktop PC (which probably isn’t much cop on there either) and then linked to this app. This and Boditrax 2.0 are my two worst apps by a country mile. If they don’t shape up in the next six months when my subscription is due for renewal, they can whistle for my next payment!

Considering they are one of the most expensive trackers on the market they have the worst customer service and app on the market. On other vehicles we have purchased tracker units for less than £100 with 1 years subs and their website and app are 100x better. It doesn’t cost the earth to pay a company to develop a decent app, pull your finger out tracker

This app gives me peace of mind when it comes to keeping track of my car. Apparently Tracker is working on improvements, so I’m looking forward to the next update when I can receive in app notifications.

Still no geofencing alerts via the app to IOS notifications. Really? It’s not actually that hard to do. However, it would appear that the people at Tracker lack the any motivation to improve the app. Can’t recommend this.

Sadly, my only contact with this company has been to report services not working: the geo fencing being unable to be activated; the find my vehicle not working; and not being able to log into the new app. In each instance it feels like it’s the customer services department’s duty to talk over you, fob you off, and say it’s not their / the app’s fault. Ultimately, you have to accept you’ve paid a full price for a hit and miss service. I’ve seen other comments regarding continued delays to essential upgrades. Alas, this might be due to the company’s poor financial health. It has an insolvent balance sheet, it must rely on its parent company drip feeding cash otherwise I’m pretty sure it will go bust. So, beware before making your purchase, go into it with your eyes open and expectation set low.

Can’t even get tech support to respond

As others have mentioned you don’t get push notifications when your car is moved while geofenced. It’s been over three years since I’ve been using tracker app and I was told very early on that they were going to be introducing push notification ‘soon’. Three years later they still can’t manage to do it. You do get an email notification but that is no good when you don’t check your emails every minute of the day and your car could’ve been driven out of the country by you do. Another problem is seeing your routes you have driven. When you check the map instead of showing your exact route down the roads used you get as the crow flies. Eg it will show me driving across a motorway ,through a forest, across a farmers field to get home instead of using actual roads. Very poor.