1.65 out of 5
17 ratings in United States
I wish I could rate this program less than a 1 out of 5 it has made my life so much more complicated. Reports use to be easy and quick. This program is a complete disaster. I would never recommend this program to any EMS company.
Need update for IOS 17, does not download report for run.
You would think that for something as important as sensitive patient information, the app wouldn’t be a buggy, unreliable piece of garbage. Unfortunately that is the case here.
This is a joke of a PCR system. It never works, and is ALWAYS experiencing severe malfunctions——daily. We would be better off writing our PCR on a sticky note and sending them out via carrier pigeon, at least that would be more reliable.
Gonna try to get my company to go back to ESO. Too many errors in the programming that allow workers not to be able to complete Epcr. Plus app doesn’t even have the simplest features to save log in credentials. The company needs to fire all coders and hire experts!
If I could give negative stars I would. This app and epcr program is absolutely terrible. I’d rather go back to paper charting than continue to deal with the every day annoyances of Traumasoft. It consistently doesn’t work. There’s so many bugs it’s not even funny. Crashes a minimum of 3 times doing each patient report. Good luck getting anything to load half the time. Your 10 minute report just turned into an hour. Take a picture of your documents to upload- crashes. Doesn’t pull CAD information like it’s supposed to. Fingers crossed it doesn’t crash after you’ve saved your narrative- those disappear often.
The lack of a usable app or software for a EPCR program that requires a full computer level hardware & good internet access & use correctly. Due to this software sweet being completely cloud based. Makes it difficult to use this software sweet on the Emergency Medical Services side as Company super & Paramedic level provider in the Field at a high value Agency with cell coverage internet that is less than favorable in areas that we provide services to. The learning curve is so unfavorable the agency is losing paramedics & other providers due to it. Now the reason I gave it one star is because the only individuals it seems to keep happy & satisfied with its product is the dispatch, wheel chair, Business office & course billing. As for the individuals in the EMS Field. If you curious about this software go take a look at the read it reviews by employees that are using an actively in the field today. There are very few favorable reviews that I could fined. Any way I have now spoke my pice & hope this developer will get there act together and prove me wrong as a provider & a supervisor in the field. But my IT background is ready to throw the tablets my compony uses out the window on the highway the software is so frustrating. There is no resign for it to take between 7 to 10 mins to finalize a chart on a tablet. Evan with a high speed internet service in the station. We fined you have to use your personal computers to get the job done. It adds extra stress to a already overly stressed job.
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