Trenitalia

App allows them to just take your money and if you ask for a refund for a common mistake by a tourist, they just copy and paste policy and procedures.

Easy to book, change and cancel tickets. Easy to use while traveling. Minor improvements could make the experience better during delays or cancellations.

Trying to register with this app so I can purchase tickets. Country of origin does not list United States or America. Also the password will not allow you to fill out the spaces even with the required characters. Very frustrating and annoying

I like that you email them with a problem then they reply from an email address you can’t reply back to after they’ve provided absolutely no help.

Features have been removed, like adding to apple wallet, which was one of the reasons why I liked this app. Now it feels cumbersome. There's also an added step to validate the ticket, which feels like a cash grab.

This app is worthless. Access denied when trying to create an account, book a ticket, or retrieve a ticket purchased on the website. Very disappointing.

Sono anni che cerco di fare login. Access Denied.

Upcoming trip to Italy, would’ve liked to idea this app to contain our train tickets. Tried downloading 5 times over 3 days & each time we tried to create an account, we were denied access.

What kind of Italian train app can’t find any results when searching for”Rome”? Worthless.

When did the app lose the ability to add a purchased ticket to Apple Wallet? The new system is awkward.