Trip.com: Book Flights, Hotels

This morning the airline cancelled my partner’s flight, which was the first of three in succession. I was lucky to have booked through Trip.com as I was able to call them for help at 4.30am. They resolved my problem quickly and answered all of my questions. They took over liaison with the airline. I feel like I got tremendous value from their service.

2 hotels 4 experience of deceptions. I made 4 attempts to modify/cancel bookings. Trip responded with saying the hotel owners rejected my requests. However, i rang the hotels, and they modified and cancelled bookings without issues. Trip lied.

I never leave reviews, but I can’t resist — Trip.com’s broken algorithm changes flight prices every single time you select a ticket, making it feel like a scam rather than a booking platform; this unreliable system has completely failed them, and I’ll never use it again. I feel sad for the people falling for it. No regulation to manage this sort of scam !!! 2025 !!!!

I had an extremely disappointing experience with Trip.com. The platform misleads customers with unclear or deceptive pricing, and when problems arise, they do nothing to help resolve the issue. Instead of taking responsibility, they blame the customer and hide behind vague policies. Their customer service is unhelpful and robotic — I was promised a follow-up, but no one ever contacted me. I feel completely scammed and ignored. A platform that refuses to support its users when issues occur is not trustworthy. I would strongly advise others to think twice before booking through Trip.com

Really unhelpful experience with Mona and Judy over the phone last night about my flight… another customer service agent called and rectified the situation this morning, but the agents last night were so unhelpful, I won’t be booking with trip.com again or recommending.

Good

Really bad experience with my return flights which were changed by the airline. Trip.com just unable to complete the changes as directed by the airline despite me spending 2 months talking to trip.com each time saying they would rectify. I ended up purchasing a new flight myself.

5 push notifications in 2 days - none of which relate to any trip I’ve booked. Crazy - c’mon guys, no user wants that.

One Of the worst App to Use for Booking flight.They are the Big scammers careful.False Information And Misguide there customer to make Money.

They send instant confirmation upon booking with all the tickets/vouchers and also you can find cheaper hotels in this app as compared to others.