I was hoping to use Trupanion as a friend of mine who is a vet highly recommended it for the ease of use/plans. However after using the trial period given to me for my puppy by the breeder, I am going elsewhere as the app is TERRIBLE. Upon logging in, the loading wheel just spins and spins without loading anything in the app. Bummer, as Trupanion seems like a good insurance company otherwise, but don’t want to pay for something that’s impossible to access.

App crashes every time I try to submit a claim.

I cannot express how grateful I am for Trupanion. Having their policy quite literally saved my best friends life last night when I was given a euthanasia, or thousands and thousands of dollars for surgery ultimatum after a late night trip to the emergency vet. I called Trupanion to check and see if this was something my plan would coverage, and the person who helped me was so sweet, understanding, and helpful. I couldn’t have been the easiest to understand with how exasperated and emotional t r sudden and urgreat situation I was in. Thank you, thank you, thank you.

iPhone 13 mini on iOS 17.4 running latest version of app. When trying to update credit card, “credit card type invalid” tried on webpage through Safari browser on my smartphone and everything worked so buggy credit card update in the app also previous review complains about slow server…I agree do clustering and host your servers with a major backbone provider like Level 3.

Just downloaded this app and it’s incredibly slow to load pages. It also crashes every time I try and submit a claim.

Just be ready to hand them over your money and never see any of it back!

It’s a fairly straightforward app, however, it asks me on -every- claim if my cat has been spayed. That information should be saved to her profile, and I shouldn’t have to enter it in every single time I file a claim. It’s very inefficient, and a waste of time. I have to scroll back years – and the older she gets the more annoying that’s going to be. It’s not like her organs are regenerating themselves, and I have to get her spayed every year for God sake. Please fix that feature ASAP.

Every time I try to submit a claim it tells me to tru again later.

I have an iPhone 14 Pro Max and I can’t even log in. I changed my password but it still says I have the wrong email or password even though they work on the website.

The app is almost useless at the time of this review it’s in dire need of a major update