Turbo Card

I have been using this card and “bank account” service for many years. It’s awesome ! Most of the time. I don’t like that I can’t talk to a real person. That would make this perfect. I had to wait over 2 months to gat a new card not too long ago. While your waiting for a card, your account is FROZEN. Can’t use ANY type of money transfer app, atm, move it from savings to checking, NOTHING. That was a VERY HARD 2 months. They assured me it would never happen again but we’ll see… I have to get a new card and I’m dreading it.. I’ll let y’all know. Other than that!! It’s been wonderful.

App needs update for glitches. Too many times when I’m logging in it says “There was a problem logging in”. It’s really irritating when I need to see my account or unlock vault.

They hold your money, lock your card, and customer service is inept to do anything.

I’ve had my card for 5 years or so never had problems never used stashed so idk much about that , but what I came to realize is that once your card expires you can’t get any of your money at all without a new card that right there is unacceptable, also there customer service is so trash they don’t help you at all when you come at them with real good questions they put the same prompt every time this company needs an actual bank cause it’s unacceptable for us to not be able to get our money out without a card WE NEED OUR MONEY…

I have been a turbo card holder for about 5 or more years, but I’m so unhappy as of right now! My account was frozen due to unusual activity which I called and let them know it was me…. Now there asking me to show proof of my Identity which I already did and yet they still went ahead and now continue to close my account! Even after I sent my ID called multiple times I need my money to pay my bills to buy food for my kids and I and you guys continue to have my account frozen even after I sent in my ID I will lose my car if I don’t pay it soon and u guys have my account frozen!! Please I need help with this asap!

And going strong! Never had any issue that couldn’t be fixed on my end or the card’s end. Excellent service each time.

One of the worst banks in the world they’ve messed up my account so many times either with withholding refunds forever or releasing funds to early. I hate this bank with a passion and I can’t wait to change

Charged my card on numerous occasions fraudulently stole money off my card never refunded it this company is a joke I reported them to the better business bureau all agents are ilegal aliens that don’t speak English and claim they are located in Ohio but don’t know where in Ohio when asked

If I had the choice the people who work here should’ve been swallowed such idiots

this is not true. For example, Instacart will take an authorization against the card, and then immediately reverse it. Card issued by green dot is not excepted for Instacart purchases whether it’s a MasterCard or a visa if it’s issued by a green dot bank forget about it the simply reject it after they get the authorization and you’re depending on the delivery of your food! So it’s a little bit misleading to say that it’s excepted anywhere that Visa and MasterCard are accepted isn’t it?