---
title: "U-Haul - Reviews, Revenue and Downloads in Canada | Apple App Store"
description: "Get Moving Faster with the U-Haul app. Wherever you’re headed, our app is designed for Moving Made Easier®. Get an instant quote, start or modify your reservation, track your orders, and so much more,"
---

# U-Haul — Canada
> Moving Made Easier®

![U-Haul App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/df/2a/a6/df2aa670-a527-1fc7-f501-23b3229a0869/AppIcon-0-0-1x_U007emarketing-0-8-0-sRGB-85-220.png/434x0w.png)

**Developer:** [U-Haul International](https://apptail.io/developer/u-haul-international-QiBb) (United States)
**Category:** Travel
**Rating:** 2.2/5 (424 ratings)
**Price:** Free
**Bundle ID:** com.uhaul.MyUhaul
**Store:** Apple App Store
**Country:** Canada
**Version:** 3.10.0 (released 2026-03-19)
**Original Release:** 2015-05-25
**Languages:** English, French, Spanish

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/ca/app/app/id989307692)
**AppTail Page:** [https://apptail.io/app/u-haul-NmVd/canada](https://apptail.io/app/u-haul-NmVd/canada)

## U-Haul Description
Get Moving Faster with the U-Haul app. Wherever you’re headed, our app is designed for Moving Made Easier®. Get an instant quote, start or modify your reservation, track your orders, and so much more, all from your mobile device. It’s the fastest and most secure way to manage your move!

- Pick up and return your rental with just a few taps on your device, any time.
- Sign in with your custom profile to skip the counter and reserve in minutes.
- Get an instant quote, manage your order, and review your rental history.
- Use the live chat feature or email us for 24/7 support.
- View FAQs and resources to answer your questions. 
- Quickly find a U-Haul location near you with the products and services you need.

## U-Haul Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/2a/a1/8d/2aa18dce-af87-3070-a541-8dfd000f9647/apple-screen-1-1284x2778.png/1284x2778.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/56/ed/fd/56edfd71-a5c1-9263-8b64-c75226972b05/apple-screen-2-1284x2778.png/1284x2778.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/e2/82/3c/e2823c69-9f01-7f03-aaa6-f1dc58155171/apple-screen-3-1284x2778.png/1284x2778.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/84/bb/67/84bb6780-d86a-c780-5e58-b26e12a87a61/apple-screen-4-1284x2778.png/1284x2778.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/48/75/a3/4875a3a9-aa24-2bf9-2381-bb23f9816f1f/apple-screen-5-1284x2778.png/1284x2778.png)

## U-Haul Rating Breakdown in Canada
- 5 stars: 101 (24%)
- 4 stars: 21 (5%)
- 3 stars: 11 (3%)
- 2 stars: 32 (8%)
- 1 stars: 259 (61%)

## U-Haul Reviews in Canada

### *---- "Terrible onboarding experience"
U-Haul, what are you doing?

You already take our ID, driver’s license, phone number, and money. And still, you force us to take a photo, provide two contacts — and then actually call them? On a weekend? Of course no one picks up.

We’re standing by the car, with real documents, GPS proves we’re on location, and there’s a live employee on-site. But none of that is enough?

We wasted 40 minutes trying to find someone who’d pick up just so you’d “verify” us — after all the proof we’d already given. No other rental company does this. This felt absurd, stressful, and honestly insulting.

I’m not renting from U-Haul again after this
-- VladVladovi4, 2025-06-07

### *---- "What the hey"
So bad. UHAUL has very poor management and their employees get to enjoy the abuse from customers. App is bad and very janky :( good thing uhaul has monopoly over self-moving business so they can keep being just bad and still make the cash... oh well
-- TheAromaOfTea, 2025-06-07

### *---- "Mots Useless app i’ve ever seen"
The app is supposed to allow you to make your rental through it by choosing the location to pick up the truck, the equipment and the type of truck at the chosen time. However, none of this is possible, it is only an illusion, because your reservation is pending (without telling you) until an agent has confirmed by calling you, and 100% of the time they give you a different location, a different time and tell you that the truck is not available... it is really useless. The objective is to put you in a situation where you are in a hurry (because they call you 24 hours before) to accept their bad management and still go and pick up your truck at the side of the city, making you do a huge mileage and therefore pay more, it is scandalous...useless booking. Better call and book, you will win time and money.
-- Zlagaa, 2025-06-06

### *---- "worst renting company"
changed the city of the reservation without telling me abd changed the time from 6AM to 10AM. Won&#039;t ever go again with them. Do not recommend.
-- NOVEM999, 2025-06-05

### *---- "Terrible coordination"
Reserved my truck for 8am pickup in Vaudreuil-Dorion. 35 days in advance. Got a call from one of your service representatives and got told that my truck rental was going to be only possible at 2:30pm and that my pickup was going to be in valleyfield. Disappointed in the company because if vehicles aren’t available, than they shouldn’t be available to rent on the website. I will be looking elsewhere for any vehicle transportation needs that I may have in the future.
-- Stylesszebra, 2025-06-05

### *---- "Not working"
Worst app ever. Need to return a trailer and after sometime app freezes, tried many time but same thing happened.
-- Shubham vashisht, 2025-05-31

### **--- "Doesn’t understand how location works"
There are two rental points around the corner from me and the app keeps moving location from west van to east van. Despite entering the postal code it still gives me locations on the other side of the city.  And it won’t let me just search what is available at the nearest locations. Also app appears to only be in one language. 4.5 billion in revenue and can’t toss a couple k to make the top 5 languages spoken in North America ?
-- VeldtWalker, 2025-05-14

### *---- "App crashing"
Not well designed .  App keeps crashing. Not user friendly interface
-- Ann 001181, 2025-05-11

### *---- "doesnt sync"
organizer tools doesnt syncing from my iphone to ipad. ofcourse im using same account. now even on my iphone its gone. wth is this app. hire some good developers
-- yameru123, 2025-05-07

### *---- "It doesn&#039;t help"
U- haul&#039;s Management  why are spending money for the App creation,, it is one of the worst app,, too slow doesn&#039;t work,, . Please keep the process smooth and fast so people dont waste 1-2 hours while waiting for the turn
-- Pawar82, 2025-05-01

### **--- "Will I get invited to the next staff party?"
The app isn’t terrible, but being forced to download and app while standing in the office, instead of talking the the waiting human in front of me (who has access to all of the same steps) was frustrating. Took longer than any other time I’ve rented a truck, even after I downloaded the app. A new surprise step on every page. The number of photos you have to take of every side of the truck, before and after…hope for nice weather for the added time you’ll need. Wish yourself a great day for your personal customer service and ask if you’ll get invited to the staff party for the doing everything outside of the keys. If you’re moving big stuff, you already have a lot on your mind; this added stressor through the inflexibility of the process isn’t a highlight to a day. All this said, I do feel for the actual employees who have undoubtedly heard this type of feedback a lot and when there were interactions, they knew their content. 
Be ready to help people who can’t read the small font on the app or who are already stressed.
-- Employee?, 2025-04-27

### *---- "Worst ever"
Worst experience ever.. and don’t try to call bcs you will get transferred 20 times..
-- Danyx389, 2025-04-26

### **--- "Why I gave a 2 Star.."
Shaking my heading repeatedly can’t edit my reservation. Pop up then tap the area it disappears and left with a greyed out screen. Have to exit and retry. 

Terrible you can’t have the same phone number to add authorized driver. Not everyone has their own phone number. 

Good thing I checked my reservation. I called in to change the date. The rep changed the pick up date and changed the return by reducing the rental by 39 hours. Was able to update my rental estimate time.
-- EMTdollars, 2025-04-23

### *---- "Painful experience"
The overall experience with the organization is very painful. Having to use the app is awful. Overall customer experience is very poor.
-- Dennis Megaffin, 2025-04-19

### *---- "No login"
Errors out at the login screen.  Garbage, just use the website
-- caskibum, 2025-04-08

### *---- "FREEZE"
This is a terrible app. It constantly freezes. Did you find programmers in 2002?
-- Wtaketina, 2025-03-27

### ***** "Good service"
I don’t know why the app has such a low rating — the team is great, offers the lowest prices, and provides a decent level of service.
-- Belfast 13, 2025-03-27

### ***-- "Update Issue"
The application is prompting to update the app, upon following the updation link, the application show open button instead of update one. It may be glitch, which make me unable to use the application
-- Jaisy83, 2025-03-26

### *---- "App doesn’t work"
Good to see the locations but getting stuck while  reservations. I find google map better to see nearby locations.
-- AnnSoji, 2025-03-25

### *---- "App"
It’s completely useless just go online and
-- bmcstar, 2025-03-24

[View all U-Haul reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&amp;utm_content=reviews)


## U-Haul Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | Canada | Travel | #12 |
| Top Free | United States | Travel | #15 |
| Top Free | Canada | Overall | #132 |
| Top Free | United States | Overall | #194 |

## U-Haul Discovered Keywords
- u-haul


## U-Haul Available In
- [United States](https://apptail.io/app/u-haul-NmVd/united-states)
- [Canada](https://apptail.io/app/u-haul-NmVd/canada)

---

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