Uber Eats: Food & Groceries

Delivery guys are so impatient, the amount of times my food was late for more than half an hour is crazy. Yet they cant wait for just 2 minutes which is part of their job. When my food comes its already cold, why should I pay for this? Also why cant I see if my delivery guy has other orders to give BEFORE my order is taken??! Why cannot you just add one button, to cancel an order. Any other delivery app outside Europe and England has all this. Uber Eats is perfect example of what Europe became.

Support team ignores the messages. Cannot unsubscribe.

peyser yigini

Delivery people should have their numbers available to the customers, the communication channel is one way, there is no way to contact them, unless they initiate it first.

Is amazing . and better than other services . Because it comes on time or even before . Thanks ))

I’m not usually one to leave negative reviews, but my last experience with this app was ridiculous. I got charged $23 and some change for a package of chicken that was clearly marked as no more than $9 both on the app and on the package. The driver was fine, so it's not on him, but when I tried to address the issue, they said it was my fault for not keeping track while they shopped. Isn’t the whole point of placing an order so it’s one less thing to worry about? Customer service couldn’t even help.

I got charged double and never received my money back so I’m deleting this app

I’ve used Uber Eats dozens of times, and every single time I’ve been disappointed. Not once has my order arrived on time – there’s always a delay of over an hour, which is completely unacceptable. Customer service? Absolutely terrible. They end the chat in the middle of the conversation without offering any solution or compensation. This isn’t a one-time thing; it’s a systematic issue. It’s clear they just don’t care about their customers. The drivers are unprofessional, and the entire service is the worst I’ve ever experienced. I strongly recommend avoiding Uber Eats altogether!

We canceled our order bc the actual wait time was much longer than the wait time given before we paid. And still got charged fully. Bad business practices.

I don’t even know how long I’ve been using uber eats, years maybe? And I’ve had my fair share of issues with orders because that’s fast food for ya. I’m at the point where I’m “not eligible for refunds” anymore because “I’ve complained too many times” or I’ve gotten too many refunds, whatever they wanna say. This is just a simply ridiculous rule, if an order isn’t incorrect, of course I’m going to want my money back! I’m paying my hard earned money on something and if I don’t get what I was expecting, why should I be paying for it?! I’ve even had Uber One multiple times, been a loyal member to them. I’m done with this app. Very disappointing that you have a “limit” for refunds? Ridiculous.