App and Customer Service are disappointing
Having to purchase media for dance competitions separately is already a disappointment to parents already spending hundreds or thousands to have their child(ren) compete in the first place. But to see a multitude of attractive marketing pop up banners at the event, and a seemingly easy to use app, gave me confidence that we would get quality media and service despite the additional cost. That however has been anything but true. The cost for media runs at $49 per dance routine, with a guarantee that you will have access to all media in the app in 1-3 days. The app repeatedly crashes, or just spins forever. My media to date is still not available in the app. The chat feature for “help” from UEP always says the office is closed and to send a message that they will respond to. They never do. The contact phone number goes straight to a recording stating offices are closed, but there is no option to leave a message. The email address to reach them is also a red flag, being a @gmail account rather than a business account. They also do not respond to any emails to this account, as I have now sent multiple as have other parents, and none of us have received any communication in return. I finally received a drop box link via email, but only one of the routines I purchased was included. Those media files are still not in the app, either, and the messages I’ve sent regarding the other routines purchased, have gone unanswered, and we are now on day 5 since my purchase was made. Disappointing is an understatement. I hope the competition company chooses a new media provider in the future. This company clearly spends more on marketing banners than they do on service. And the photography and videography we are paying for is lower quality than what we received from a previous competition where media was included in our registration.
