UNFCU Digital Banking

It’s a great bank but maybe could u make the app abit more desirable? I know maybe this is only coming from one person but it will give a better experience to the app users. The way the app is designed is not quite pleasant, tho it does work perfectly. However, it’s a great bank.

Since updating my iPhone to the new iOS, I have been unable to use Face ID. My Face ID is enabled in my settings. Is anyone else having this issue? Can you please look into this?

Will not let me log in - rejects current username and password - webchat also cut off- keeping present one

I have to delete and re download this app every few months because it freezes me out at login. This is not a pleasant process. Please fix this.

The mobile app offers a lot actions that make it easy to manage your banking needs. However, it often takes 30min and even over 1 hour to login. Any time there is an update your login details are erased and you have to reauthorize Face ID or Touch ID. Great app if you manage to log in…however it needs serious improvements when it comes to functionality.

The app is horrible, attempt to change your phone number or cancel an account. Aesthetically it’s atrocious as well. There’s no way I look at this application and feel the credit union is investing in security. Worse yet the policy’s of the CU are more geared to a greedy little bank, fees everywhere.

The app just keeps loading, and maybe one in fifty times actually loads. It needs to be fixed if not redesigned asap

Nothing is working after the last update! The redeem points options doesn’t load, it’s not possible to scroll through credit card statement transaction pages… Please fix it!

Really poor UX, basic functions often don’t work

First things first: the developers can’t be performing deployment metrics and see the app is not performing as necessary. Compared to the current standard of the industry this app is: too slow, unreliable, and there isn’t a life cycle development plan to benchmark against the top performers in the industry. As a direct result the user experience is poor and the customer loses out. If mobile banking is now all to common and is the expectation of a financial institution and the app is entrance point: new customers should be warned and consider a different institution. UNFCU must do better immediately!!!