UPS Employees can enjoy the convenience of performing the delivery and pickup functionality for usage on the road on their personal device.
The intuitiveness of the application guides you through the steps for completing the activity.
The employee that is planned within the system will be provided with a manifest of their stops with ability to use navigation using their local maps.
On each stop the employee is provided stop details with any specific unique accessorials (COD, Signature Required, Adult Signature Required) or notes associated to that stop (Beware of Dog). Based on those accessorials the application will guide you through the best way to complete the delivery process.
Can’t complete the delivery? No problem the application also has the exceptions you would need to properly status for the customer.
Also, employees can enjoy the ability of building a manifest within the application by scanning the packages they will be servicing and through the integrated technology pull those stops into their manifest.
Completing pickup functionality can also be performed from within the application.
Two way communication between the local center and you allows for engaging on updates as necessary.
The use of this application is available in full when the UPS employee signs up through the BYOD process.
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User Rating
2.03 out of 5
127 ratings
in United States
5 star
17
4 star
4
3 star
17
2 star
17
1 star
72
Ratings History
Reviews
Better but still needs work
So I have been using this app for a few years. This version is definitely an improvement over the previous. There’s still quite a few bugs, and it randomly freezes. The one thing I wish this app would support is a Bluetooth barcode scanner. It is very hard to build a manifest on the newer iPhones when there is an issue with them picking up the barcode with the camera. I have determined this is due to the macro setting hopefully next year they will have this fixed. Support for a Bluetooth scanner would be amazing!
Needs updates for IOS
The app does work… barely. IOS definitely has a ton of issues though. The biggest issues I had were that the start navigation would often pull up the wrong address and it I weren’t paying attention, I’d go to the wrong place. The other massive problem was with punching out. I’d have to try 3-4 times some days for it to go through. Overall it really seems like it’s optimized for Android but it would be nice to see all of the issues fixed for next peak.
Does not scan to build a manifest
This is the third season that I have used this app. The app on an iPhone 15 will not scan packages to build a manifest in the app. I used an iPhone 13 for the previous 2 seasons and never experienced this problem. The iPhone 15 however will scan info notices in the app without a problem. Please correct.
Horrible
I have an iPhone 15 pro and this app uses the lens that’s on the right (not top) and will not focus to scan. Haven’t been able to work as an SSD because of this issue. Please fix ASAP!
Android vs iPhone
Wish the scanning function would work. Works great on an android which is really tough to say. Guess that’s why the app works better for them, cuz UPS issues android’s to there helpers until they run out. UPS wants you to use your own phone due to the limited quantity, but you really can’t when the app developers only focus on androids and don’t pay attention to the issues on the iPhone. Guess I’ll have to continue to use the android issued phone they provide for us! It’s faster and you are able to do the basic functions as simple as scanning a package with the camera. You can’t build a manifest unless you type the whole tracking number in manually. Hard to do when you try and help a fellow driver out if it’s not part of your daily manifest.
Scanner on iPhone
Almost perfect. However, my major complaint is that I'm never able to creat manifests with the scanner because it simply DOESN’T WORK. I have to go to the camera on my phone and scan the shipping tracking, copy, then paste it into the app making me take a little longer creating manifests. I wish the scanner on the app worked better reading the shipping label. Once this works, I’ll be giving 5 stars.
Defaults
Glad to be using this app on my own device, but I really would like to see a setting for selecting my preferred defaults; namely, being able to default to Google maps instead of Apple maps. Also, to select "driving" as my preferred method of directions instead of "walking" which it currently almost always seems to default to.
Barcodes won’t scan
I have an iPhone 14 pro with the three camera lenses. When using the camera in the MDA it doesn’t focus correctly. I can see on the screen that package barcodes are slightly blurry. This causes barcode scans to fail nine times out of ten. When delivering from my manifest I can just tap on the list of barcodes to circumvent using the camera. But when I need to Build Manifest, this is a nightmare. I’m am a 6th season PVD/SSD that works with two drivers who give me extra stops daily and this year (2023) I can’t easily help them because I can’t Build Manifest.
The app needs to be coded/updated to use the regular lens for delivery confirmation (front porch) photos and switch to the macro lens for barcode scans/close ups. This is a known issue with third party apps that use the camera. Please update to allow for using the macro lens on iPhone 14 Pro+ phones.
Iphone version crashes
When you press “Log In” the app crashes on iPhone. Works well on Android. For the moment, this app does not work on Apple devices as of 5/19.
Doesn’t scan packages
When I try to add packages to my manifest it doesn’t scan them. Fix it please