UPS

Only thing that works in the app is tracking. Every other thing you click on gives you an error message. Been trying to add driver directions for well over a year since the drivers can’t even read a sign with directions. Was hoping they’d notice it in the app or maybe they’re handheld is in multiple languages. Not every company gives the option to pay extra to use a more reliable carrier like F*dEx or US Post to avoid the hassles of dealing with a cut rate shipping company. Stuck with them I guess.

UPS couldn’t deliver my package and they returned without contacting me to inform me that the address is incorrect tho my address is correct Anyway they couldn’t even send a text message or whatever to let me know they just send it back that’s stupid 👎👎👎👎

Estimated delivery 12:45pm-15:45 pm Nobody at this time Estimated delivery by9 pm! The question is: If u respect your customers why I have your app and your app doesn’t have an option with alert when delivery man lives his truck to my door? Why I have to wait all day long in the house? Can I be on the back yard? Why I don’t see where the ups truck is? In usps I see it!

The app does a good job with basic package tracking, but it’s missing a critical feature: the ability to view, print, or download a “proof of delivery” directly within the app. This omission creates an unnecessary hassle. Whenever I try to access proof of delivery through the website, it redirects me back to the app, creating a frustrating loop. Ultimately, I had to delete the app just to track online through my browser, where I was finally able to view and print the proof of delivery. Adding this feature would streamline the experience and make the app truly indispensable for users who rely on detailed delivery information. If this feature were included, I’d gladly give it a 5-star rating.

The app doesn’t send notifications where and when the package is delivered

I have dealt with UPS directly for almost 30 years, and have found that the lack of information you get from their app matches the incompetence of their foreign call center. The times of reliable service are certainly over. And if you pay for their “premium” service, you’re being taken for a ride even more for the option of will-call service. The Earth City hub has now stolen a another package from us. What gives??

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Didn’t track my package.

The worst. Ever. Don’t pay for overnight; if you live in a building it’ll NEVER get to you. And, if it’s a Saturday and the driver “knows” the office is closed; despite standing outside for 45 minutes I watched the driver drive right by the property NEVER even attempted to deliver said package. Any sense of apology from ANYONE at UPS was NON EXISTENT. Every time with them, it’s a complete and utter failure. And their apps; make ZERO attempts at actually being remotely useful.

This app does not automatically update where vehicle is! I was watching follow my delivery and the vehicle showed to be 15 minutes away for about 40 minutes! My delivery was made and I never got a chance to know that the vehicle was moving toward my home