2.3 out of 5
69 ratings in United States
While over used USAtransfers several times , this was first time trying the app. First off the status doesn’t update unless I log out and log back in. It never showed the drivers name until after the trip was completed. The map only shows where you are - it never showed where the driver was. The chat function never worked. I tried checking on driver status but got no response.
Used this app recently for a shuttle ride to Cancun airport. First off, it took over 24 hours for the app to recognize my confirmation number so don’t expect it to show your booking instantly. I tried to get in touch with the company to move my pickup time. Attempting to call through the app didn’t work (couldn’t connect), but the chat function worked ok (it disconnected/reconnected a few times). On the day of my pickup the app still showed my booking under FUTURE not TODAY, which made me nervous if our ride was actually going to be on time. It wasn’t until I used the in app chat function to reconfirm my pickup that my ride appeared correctly under TODAY and I could see my driver was assigned and on his way. TLDR: Don’t expect much from this app, use the chat function to confirm your pickup. For the price I paid I expect the app to work better. I have used other more affordable shuttle services with better customer communication and user experience
I’m not sure why all the negative reviews, but it worked perfectly for us. Showed when the car was coming, alerted on pickup, and provided all driver details. So much easier than wondering and waiting. Will use USA Transfers again because of the app and timely/friendly drivers.
Worked fine last April, but now shows past service on login, future service won’t allow for modifications. Qué pasa?
I tried for days to modify a reservation on the app. Most of the time I get an error message, but when it goes through, the modification link doesn’t work. I tried uninstalling and reinstalling, but that didn’t work. I finally called the number and made the change. She said she’d send a confirmation email, but I never received it. That was a few days ago. I’ve used USA Transfers a lot, and this is the first time I’ve had this much trouble.
Cannot modify reservation.
Unable to log in
I just booked a reservation and was told I could use this app. So I loaded the app and tried to use it. It doesn’t work.
They’ve made the app quite convenient. Had accurate tracking of the driver and was a seamless experience.
Pretty sure I had this working before. Now it crashes on opening.
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