Connect with the City of Vancouver anywhere, any time!
Van311 lets you request a service, get emergency updates, or get quick access to our online services.
Using this official City of Vancouver app, you can report City maintenance issues, such as potholes, graffiti, or burnt out street lights. It will geo-locate your location and give you the option to add a picture to help describe the issue.
Have questions, a problem, or feedback? Reach out to us at van311.ca/contact-us.
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User Rating
2.22 out of 5
37 ratings
in Canada
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Ratings History
Reviews
A deterrent to reporting concerns
When you try and use this app, just take a moment to remind yourself that someone at City Halk got paid to deem this application good enough to release to the public. Or maybe its job is to convince you it’s impossible to get your concerns addressed. New updates and rebrandings of this app keep coming, but it still doesn’t even let you edit info you’ve entered without changing other info (a random new address?), or just freezing up and crashing.
Since it’s continued in such a useless state through numerous updates, this is clearly just normal functionality for this app. Just like sweeping tents off Hastings Street and pretending people aren’t just carrying on camping along the residential nearby streets. Keep pretending, Mayor Sim.
Garbage. But the crappy garbage collection in Vancouver
Freezes, location sucks, can’t report anything.
Maybe you should take that 300L salary for parks manager off LinkedIn and pay some devs
Terrible
Why log in? The app will require you to re-enter your name, email and tel all over again after you’ve entered your request. Make sure you have EVERYTHING ready because if you go away and return to the app, even immediately, all of your input will be lost. Very amateur and unnecessarily complex app. Maybe its design is intended to prevent citizens from reporting anything to spare overpaid City employees from having to do any work?
Basically unusable
This app is so slow you can walk the dog, brew a pot of coffee and drink it before it loads a page. Useless.
Slowest App
The city and the entire development team that built this app should be embarrassed by how slow this app is. So much loading bar! I want to rate the app higher for its practicality, but OMG so slow.
Bad bad bad
Old app was great. New app is unusable.
Needs major updates
I echo the reviews mentioning slow processing and the inability to migrate accounts. I regularly have to close and restart the app multiple times in order to submit a request; the app freezes in processing the beginning steps of a request. The design of different categories also seems needlessly complicated, and if I try to search for the correct category instead of following the prompts to find it, the app also frequently stalls.
A clearly worse experience submitting a report than VanCollect was
If changing apps, at least make sure the new one is equivalent. Attaching photos was clunky. Weird delays while updating forms. Can’t place map marker specifically.
App does not work. Will not create a case number.
App worked at first now no longer works.
Why replace and app that was working with this trash app.
Easy
Worked great for me. I did not experience any of the issues reported in the negative reviews I read. Perhaps those users had older devices.
