Description

Get the most out of your VanMoof bike with the official app.
It’s all at your fingertips. Lock or unlock your bike, check the battery level, and find where you parked it – all from your phone. Keep an eye out for regular updates geared to take your VanMoof riding experience to the next level.
What can you do with the VanMoof app?
No matter where you are in the app, it will assist you with your smoothest ride yet:
Home
* No keys are needed, your bike smartly recognizes you. Unlock your bike with just a tap or create a personal unlock code to easily unlock your bike without your phone.
* Check how much battery your bike has (and Powerbank if you have one).
* View your current speed, distance, and ride duration on your in-app live dashboard.
* Adjust your bike settings instantly on the home screen. You can change your motor assistance, gears, lights, bell sound, and other bike sounds.
Rides
* Look back at every trip with a detailed ride overview.
* You can view every journey, including the time, distance, maximum and average speed, if you stopped, and how much battery it cost.
* See how you compare to other VanMoof riders in your city and across the World.
Garage
* Find all of your bike information, change your bike settings, and view your MyVanmoof profile.
* Get help with your bike by contacting support or reading the help articles.
* Share your bike with your friends and family.
* Plan a repair appointment at your closest store.
* Mark your bike as missing and send in the Bike Hunters.
* If your bike has Apple Find My, you can see the current status.
Supported bike models
* VanMoof S5 & A5
* VanMoof S4 & X4
* VanMoof S3 & X3
* VanMoof S2 & X2
* VanMoof Electrified S & X
* VanMoof Smart S & X
* VanMoof Smartbike
Disclaimer: App features are dependent on your bike model.

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User Rating

4.01 out of 5

339 ratings in United States

5 star

222

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2 star

1 star

Ratings History

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VanMoof Reviews

Workhorse

Back and forth all day everyday

GREAT BIKE!

The VanMoof is truly a bike that is ahead of the competition. It’s fun, sleek, quick and a real eye catcher. I’ve had many people come up to me interested in learning more about it. I’ve had my S3 for over a year now and it has been great. No major issues or concerns. However, I would like more frequent updates to the software. There’s so much potential and it would be great for new features to be released every so often. VanMoof seems to only focus on their newest bikes and looses focus of their previous bikes. Also, their bike hunters channel on YouTube is so fun to watch but for some reason they don’t make them anymore, bummer. If you’re thinking about getting a VanMoof, just do it. I spent weeks contemplating on it because of the negative reviews and one day I decided to go for it. Best decision I made thus far! They have a trial period, so go for it! ENJOY!! 🚲💨

Works as described but could be better

Mostly everything has worked for me with my S5 since April 2023. The Lock Screen widgets and Apple Watch integration are nice touches. What doesn’t work: 1. Apple Find My is so unreliable (can show past location of bike and say you left it behind while you are riding). Find My sound also doesn’t work. 2. Unlock worked flawlessly until something changed with last firmware update (6/23). Now sometimes the bike won’t unlock and takes some minutes to keep trying. Feature Request: 1. Show the assist level permanently in the display while riding instead of only when changing it. 2. Integrate with Apple Maps or Google Maps for native navigation in the app. Using the nav apps independently loses display of battery level, speed, etc. so not as good. 3. Integration with Apple workouts and Apple Health.

Two bikes

I have a three year old VanMoof and just bought a second one ( for a different location). Can one app manage both bikes Thank you Brien

Doesn’t work and no one will respond

The bike is fun to ride when it works. Recently it won’t turn on for me. It just flashes on and off and won’t let me reset it. I’ve been waiting for weeks for support to respond to me and it is starting to get ridiculous. I basically have a $2500 brick. Really disappointed in this company at the moment.

No support

Worst customer experience ever. I got error 44, I need a new e shifter - the chat not (only customer service available) doesn’t understand my request. Live chat is supposed to be available until 630 EST - even though it’s much earlier, I still can’t get live customer support, the bot tells me it’s closed. I have a very expensive non-functional bike that repeatedly fails.

Cannot use with Apple Watch without iPhone

This app is stupid that it cannot function when your Apple Watch did not connected to iPhone. So you cannot use touch unlock when you wear Watch only even it’s a cellular enabled which did make any sense.

Rides not working

New update doesn’t track rides at all - weeks have gone by with intermittent tracking - used to be flawless.

Brick

Loved the bike until it completely stopped working. That was almost 3 months ago. Still waiting on a box to get the bike repaired. Support is less than helpful. How is it taking months to ship a box? How long will the actual repair take? Ridiculous.

iOS 16 BUG

On iOS 16, the app is logging me out and saying with any network “This connection is not private” please fix ASAP

Store Rankings

Ranking History

App Ranking History not available yet

Category Rankings

Chart	Category	Rank
Top Free	Netherlands Travel	233

Name

felyx

e-scooter sharing

Swapfiets

Always a working bike

GO Sharing

E-Mobility Sharing

Check - Shared Mobility

E-Scooters, Mopeds & Cars

Greenwheels - Car sharing

Rent a car at your convenience

NS International

Train travel through Europe

MyWheels - Auto huren

Huur een auto in de buurt

Cargoroo

Your shared e-cargo bike

Schiphol Amsterdam Airport

Your personal travel guide

TripShot

App Info

Last updated

6 days ago

Name	Reviews	Recent release
felyx e-scooter sharing	4	2 days ago
Swapfiets Always a working bike	11	2 weeks ago
GO Sharing E-Mobility Sharing	4	3 days ago
Check - Shared Mobility E-Scooters, Mopeds & Cars	7	3 weeks ago
Greenwheels - Car sharing Rent a car at your convenience	7	1 week ago
NS International Train travel through Europe	36	5 days ago
MyWheels - Auto huren Huur een auto in de buurt	7	1 day ago
Cargoroo Your shared e-cargo bike	7	1 month ago
Schiphol Amsterdam Airport Your personal travel guide	18	1 week ago
TripShot	30	3 weeks ago

VanMoof