VCCU Mobile

This mobile application alone is enough to make me close my account. In this day and age of technology, how can a financial institution be so bloody slow to update their mobile app. I get that VCCU is patronized by a whole lotta old folks but how shortsighted is this approach to not have a legit mobile app?! It pretty much works when it wants to. Getting “error failed to login” happens 95% of the time. It is beyond frustrating. Fix your freakin app or lose more people. There are much better and more convenient options out there for people. Agriculture money accounts can’t keep y’all afloat forever.

The app is terrible. Rejects every deposited check too.

This bank seems to answer whenever they please to and seem to give wrong information about your credit card depending on who your working with.

Nothing else wrong with the app, why can’t they fix mobile check deposits? Weird how everything else works except for that. Needs to be fixed now more than ever in times of Covid

This app is so poorly done I am at the verge of closing my account. In an age of digital banking this app looks and functions like a piece of 1995 software. It lacks biometric login as well as 2 factor authentication. On top of it all, as others have stated, the remote deposit is inconsistent to say the least. The best part is that you have to specifically write on the back of your check under the endorsement that the check is for remote deposit only, leaving you with no other option but to hopefully get your funds deposited via the app if it decides to function. In the mean time it seems they have decided another companion app is also necessary to do banking with them. If you cannot get the first app running properly you should not be trying to take on another.

For a couple weeks now I have not been able to login to my account because the app just gets stuck loading! I’ve contact the bank to let them know and to get back to me with an email that it’s been fixed, but obviously nothing has been done. I think it’s time to move banks

This app works very rarely. I’ve never been able to remotely deposit a check, and I often can’t even get the app to open. Sometimes I can log in but won’t get past the loading screen, but often it won’t even get to that point. It’s been buggy for ages. I wonder if they will ever fix it, or even care to. Terrible experience all around.

The app won’t display my balance (at the moment, anyway) so I can’t use it to balance my checkbook, or to see how much I’ve been spending and where I’ve been spending it, or whether a payment has gone through. Bill pay works, at least, which it no longer does on the website although I’ve turned off all my popup filters and use Chrome. Oh hey, it just randomly signed me out, which is irritating. Also, it won’t show what I paid the previous month for payees, which means I have to look up the amount elsewhere instead of just paying the stupid bill. You did a crap job, guys. Please redesign it.

The system lags then times out every time I try to make a remote deposit.

With facial recognition it is easy and quick to log in. I have never had a problem with the remote deposit feature and it has saved me a lot of time.