1.65 out of 5
2,182 ratings in United States
Please for the love of God change the “in queue” verbiage that’s meant to say a pass is ready to be activated as soon as it’s used. It’s confusing and make people like me think it’s still processing. App worked fine for me, in queue make me buy a 2nd pass. It’s not covered in any official documentation and it’s only through a random Facebook post that I knew what it meant.
Ridiculous. You handle what is in the end a basic need. People DEPEND on transportation. Your irresponsibly managed app constantly signs me out and does NOT remember user names or passwords. It recently asked about face ID and I said yes, but the app has no way to use it. Also, you have to sign in AGAIN to report a card as lost or stolen, can’t simply lock a card and can’t transfer funds between registered cards. Archaic. Come on, get it together.
The App is very buggy, laggy, I can’t delete the Ventra cards for some reason? Nor does it differentiate between normal Ventra cards and different type of Ventra cards, for some reason it needs a credit/debit card for auto load when I only want to use Apple Pay. They could have a history of the last station in which the card was used, and the ability to choose the station from the map would be greatly appreciated.
Istg this is the most infuriating piece of garbage software I’ve ever seen.
So, after all this time, they added the feature I’ve been wanting for. There is now a “recent purchases“ with a “buy” option on the Metra buy tickets screen. So, it should be quite useful to be able to buy the same ticket every day, and not have to go through the same 7 click process of selecting the line, stations and payment option, right? Wrong!!! The previous purchase gets removed after just a few hours, so you can’t even use it in the evening after a morning trip, much less the next day! Why did you even bother Metra? Completely useless and disappointing. Does no one at Metra even read these reviews and feedback or even use the app? After not even having a “recent purchase” list forever, you finally add one, and bungle it so badly.
I use this app everyday, and everyday I’m disappointed all over again 😭😭😭😭 I’m always getting bus ghosted because the tracking system they use to monitor buses is very unreliable :( Also the interface is not great. It would be nice if it allowed you to favorite lines, but it only allows you to save one specific stop rather than the whole line. Additionally, the favorites feature is buggy - I find that I have to delete my favorites every few weeks and resave them because they glitch, and they start to say “No information available“ after a bit. CTA service is already unreliable enough, and this glitchy poorly designed app only makes the experience worse.
They charge $7.50 for day passes when you can purchase them for $5 at the station. What a scam. Pay more to have your location spied on.
frustrating experience
I was locked out of my Ventra app in the middle of my trip to downtown Chicago, less than three hours after loading my Ventra account with credit through the app. Apple didn’t remember the password I had entered hours earlier, effectively locking me out of funds for my return trip. I asked a Metra employee for help and was politely told that I was S.O.L. A very poor app experience.
Buses are all ways of from the time and app is wrong most of the time you would be lucky to get a bus
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Chart
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Category
|
Rank
|
|---|---|---|
|
Top Free
|
|
93
|
|
Top Free
|
|
120
|
|
Top Free
|
|
195
|
|
Top Free
|
|
259
|
|
Top Free
|
|
274
|
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55
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1 year ago | |
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120
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1 month ago |
