They want you to submit so much rhetorical evidence and paperwork just to approve that it's a "medical usage". It's a doctors office and states "patient" and date and amount for service and they want more. They will deny deny deny even when you send them everything the dr has to give you. I don't think it's necessary for them to see full blown personal health details to be able to show that yes this is a legitimate dr office and this patient was seen that day for services so you can use your health savings account for that. One time they even denied something because the paper showed $100 paid for 1 child another $100 paid for another child, and the total payment was $200 and they said the amounts don't match!!!? What!? My 8 year old can tell that 2 $100s IS $200! It's just exhausting and this is OUR money I don't feel a company should be this difficult, we've had a different company in the past who never even asked for documentation as long as the payment was made to pharmacy or medical office. So this is very frustrating. Everything else as far as the app goes is user friend etc.

I’ve been retired since 10/2020. ViaBenefits has been very supportive throughout. The app has made it incredibly simple to get reimbursed for out-of-pocket.

The worst app I’ve ever used. The transaction disappear and you’ll have an impossible time trying to reconcile your experiences with this app! Terrible!

We have had this program since the last decade and never have I had any difficulties with their excellent user-friendly app or any service issues from VIA. All our medical claims were processed in a timely manner. Just have to make sure you enter all your items correctly under the appropriate areas and submit itemized receipts. Truly love this out-of-pocket reimbursement program!!

I can log in but can’t pay a bill on the app. Customer service has redirected me to viabenefitsaccounts.com but I can’t log in there. They suggest I send a check in the mail but I have not verification with where it is going to or what I am paying for. A disaster !

Constant forced updates for no tangible change, which resets all the login settings, then you have to deal with Willis Towers Watson and hr to finally get access to account again.

I have never had a company that gives you so much grief for using your benefits! Time and time again resolve benefits, after a million attempts to submit information asked for. It was a dental appointment with extensive dental work!! Receipts, explanation of benefits, supporting documentation and still no resolution since January 2024!! Absolutely ridiculous, unacceptable and frankly pathetic! There are some of us that use these benefits properly, legally and for self or dependent use! It’s coming out of my paycheck!! Hate this company so many loopholes for them not to pay accordingly. Disgusting, do not recommend!

When I first started using this app, it was very shaky and unstable and my numbers would simply change and the final version was often reset to the default settings, meaning I had to go through everything again. It’s still a bit shaky, but a vast improvement over the several years I’ve been using it! Thank you! Still a bit shaky but some experience enables me to get through it without too much trouble!

Definitely a dependable app. I use it all the time. Reimbursement is easy peasy! :-) Thanks VIA!

I have worked with VIA for several years. They are the best I have worked with. Always courteous, professional and efficient. They truly stand out for the great service they provide. Thank you! John H