Would be nice if the app gave notifications instead of through text. Can’t get text in my job but app notifications go through.

Even if you schedule a ride, drivers will show up whenever they want. They can show up early and say that you are a “no show” if you’re not there. They can even show up late, but you’re not given any updates until a driver accepts your ride. So you’re basically sitting in the dark, not knowing whether or not you’re gonna get picked up. You’re basically gonna have to wait outside for 30 min to an hour which defeats the purpose of scheduling a pick up time. Why are you asking me to pick a time to be picked up, if the drivers can show up whenever they want?

Truly a blessing to essential workers struggling to make ends meet in a world where cost of living keeps rising and paychecks and jobs getting smaller.amen🙏🏾

Always on time

The drivers for the most part are awesome, however the service itself leaves A LOT to be desired. Honestly miss the idea of being able to count on a bus every hr/30 minutes. First the drop off/ pickup points can be inconvenient and even unsafe, as if whoever decided on the locations of them doesn’t actually go to the place they choose which is not the brightest idea. Also the service hours are more of a suggestion because if it is within the first or last hour of service you likely are not going to be able to get a ride because of the way the system is set up. the location services do not work properly and timing is also a suggestion as if they are short a driver you can expect to be late. I just wish VIA would spend the time and money to actually make the service something that accommodates those in node of rides to and from places without it seeming like they cut corners to save money when taxes and fares pay for all of the services.

Way too unreliable

Just got done with my first ride on the Via Link. It was different at first, sort of a combination of an Uber and a city bus. Works exactly like a bus with cash only fare or passes. (Bus passes work) Established pick ups and drop offs. (Some walking required) The driver, Mario was very informative and helpful!

I love my drivers and the technology works almost all the time. Sometimes the ride will be late, especially during high demand times like rush-hour. Occasionally the navigation will take drivers in the way that you know is less efficient, but generally they will take advice from passengers. Overall, I highly recommend the service. if you were using the service to get to work, I recommend building in a decent buffer to make sure you’re not late. Almost all the time it picks me up in the earlier parts of the pick up and drop off window, but like I said earlier, every once in a while, it will not. Using the app has saved me hundreds of dollars in fuel and parking costs.

I like how easy it is to use this app and how many options it gives when booking a ride. Unfortunately the only down side is that the gps location is very slow and sometimes doesn’t give you accurate ETA. Most of the via stops don’t have overhangs so you’ll be stuck in rain or cold weather waiting for your ride. I would say just get there at the designated time and don’t rely too much on what the app says as far as how long your ride will take to get to you.

I wish they would at least reinstate one bus. I’ve missed several classes and interviews because the links sometimes pass every 15 min or are sometimes only are available every hour. It doesn’t have a set time like the bus system does and it’s impossible to know what time they will decide to do. It’s based on luck and if you can catch one before someone else does you don’t have to wait an hour to leave wherever your at. I hate this service and wish they wouldn’t have removed the buses. The ONLY redeeming quality is the drivers that are really nice and apologetic of this service. 0 stars if it where possible.