VIA Rail Canada

New reservation system is horrible. Having to pay to sit Forward Facing. When previously it would just be done on request due to medical. Cost increase and less seats in business class make this app useless. Stick to not using VIA or the app and if needed use the website.

Absolutely embarrassing for a transportation company in 2023 to be using such a terrible app. I have spent the past 30 minutes trying to book a train and have only got a headache out of this. I would rather take a bus or fly at this point.

Sometimes the app works, sometimes it doesn’t. I’ve tried on and off for hours to book two trips and it fails every time I try to confirm. Very frustrating. It’s not the first time I’ve had issues. I guess I’ll have to call customer support again. I also had trouble trying to select the trip I wanted. After I selected the class at the time I wanted, it seemed to default to the first trip in the list. I had to sort by duration in order for my trip to show first and that’s the only way i could select it. Some times I’ve selected a class (e.g, Escape) but haven’t been able to continue until selecting another class (e.g. Economy). If my first choice was sold out, then say so. Again, inconsistent responses and frustrating. It’s honestly shocking that this App and the website too don’t seem to have been properly tested, considering the number of times I’ve “broken” it.

For more than a year now, I haven’t been able to book through the app. It’s great for displaying boarding passes… but it fails in so many other ways.

What’s the point of creating a profile and password and then within MINuTES of creating it, getting told it’s not valid. I just created it! Of course I know what it is. Resetting password doesn’t work either. Nice job idiots.

Doesn’t do anything faster or more reliable than what you can do from the VIA website or simple google. Booking with app crashes. Booking outside of app will not allow the booking to show. Developer does not address issues based on comments and app version history. VIA just doesn’t care about the customer experience on mobile.

Able to log in but can never purchase a ticket. All I get are errors after I lose my time filling all the info and hit purchase ticket.

App will not allow you to buy tickets. This has been an ongoing issue for at least a year or more. Of course, the developers aren’t in any big hurry to fix it, so don’t bother with the app.

The close button in the top is in the menu bar of the iPhone and you can’t tap it. Every time I use the app I have to force kill it to get out of screens with a close button. I also book a trip and then it never shows upcoming trips! Please fix!

I use the app to manage my boarding passes / tickets, keep track of upcoming trips, and follow trip progress. One thing missing is notifications. App used to have this feature.