Vinted: preloved marketplace

I downloaded the Vinted app i signed up with all my details including address and bank details in line with Vinteds T&C’s. I purchased a few items feeling safe to do so due to their Buyers protection that is added on with a fee but I was happy to pay it. A few minutes later 3 accounts I just bought off were blocked causing me some degree of anxiety I decided to join up to a few Vinted groups on Facebook to ask for some advice with one user saying if the seller hasn’t marked it as sent go ahead and cancel the order which will trigger a refund so I did but no more than a minute later I got a message saying my account has been temporarily blocked and no more than 5 minutes later I got another message from Vinted saying my account has been blocked indefinitely… I contact customer support asking why but without reason the Vinted Lady called Nesser stated they stick to their decision and my account will remain blocked indefinitely. I have had contact with a number of customer support which all ultimately came to the decision I am to remain blocked indefinitely with no reasons given even though in vinteds T&C’s it states that Vinted will give a reason for their decision which they have not done, the closest I got to an explanation was from an email I got a few minutes ago saying my account has been blocked for “safety” reasons which seems very vague. I read the entirety of Vinteds Terms and conditions and have sent them an email with every point highlighting how I haven’t broke any rules weather it be posting illegal stuff ( I’ve never posted anything on Vinted making this impossible) to owning duplication accounts ( which I do not ) I have had contact with all these people over 2 days which I will name now Nessa Syrine Olisa Ed Khaoula Nessa replied to my first request for help but I received a generic reply stating I have been Blocked indefinitely for probable fraud Which is insane considering all I done was sign up and paid for some items. She didn’t leave me anyway to reply to her so I had to open a new case. We will skip to Ed who again even though I had explained everything to once again still came back and said he can’t unblock my account due to it being a safety risk… I mean wow. at the time of writing this it’s been 3 days of to and throws with not one customer service person looking into the case properly, it seems after the first person Nessa deemed me a probable fraud the rest toed the line not going against their colleague not caring that this whole

Don’t be fooled into thinking buyers protection exists despite being charged for it on every purchase. Because it consists of generic dumb automated responses and there’s no phone number or any thing you can do other then raise claim through bank or credit card. VINTED DONT CARE ABOUT CUSTOMER EXPERIENCES JUST MAKING MONEY

Thrilled with the purchase! The item arrived in perfect condition. Fits perfectly and exactly as described. Highly recommended! Thank you. 😊

Nice that they’ve added new features to split out orders from selling. Overall excellent usability. One iOS issue I have is notifications sticking all of the time. It’s painful enough having to go onto the app for every single notification to be marked as read and cleared. Sometimes even if I click on the notification it still doesn’t ‘clear’ and my app still says I have unread items when I don’t.. happens with favourite items and feedback notifications

Item as described, prompt postage and good communication- thank you!

Quick and as described, thanks 👍🏼

I recently bought some EarPods that I no longer need, which I never used. So I tried to sell them on as they were doing nothing but collecting dust. So I upload the photos of the earbuds and my account gets instantly blocked. Surely this isn’t my fault as I was trying to sell them without knowing the original purchase location. I think people like me should be given another chance and an account restriction lift.

Great product thanks xx

I can't seem to get rid of message and other notifications. Even after I open them. Really annoying.

Arrived new with labels in packaging. Prompt delivery. Thank you