Virgin Hotels - Lucy - Reviews, Revenue and Downloads - Apple App Store

Description

Now when you join Virgin Hotels loyalty & preferences program The Know, not only do you get a personalized stay, upgrades, and member only room rates, you now have exclusive access to our app Lucy. She connects your personal devices to your chamber controls and hotel staff and offers high-touch free features. Make requests, order room service, control the thermostat, lights, and the TV remote control with your device. Works in your chamber, in all dining areas, and even when you’re out on the town. Want to use your device as your key? Check in to your chamber? Not a problem, as a Know member you can check in prior to your arrival and unlock your chamber without using a physical key or having to stop by the front desk. Better yet, you can now link your Know account with Virgin Red and earn points for your Virgin Hotel Stay!

PRE-ARRIVAL CHECK-IN & MOBILE KEY
Use Lucy’s pre-arrival check-in feature, allowing you to get settled in even faster, and use your device as your chamber key without using a physical key or having to stop by the front desk.

MAKE REQUESTS
Ask for anything – extra pillows, laundry pick-ups, turndown service, valet – Lucy makes things happen without you having to talk to anyone, unless you want to.

ORDER ROOM SERVICE
Browse the menu and order with a few taps. Order while you’re out and come back to find your meal waiting for you.

CONTROL YOUR THERMOSTAT & THE LIGHTS
No need to get out of bed to adjust the AC or the lights. Lucy has your mood covered.

GET LOCAL RECOMMENDATIONS
Lucy is in with some of the most in-the-know locals, foodies and socialites around. She’ll help put that “Where should we go for dinner?” question to bed.

MAKE HOTEL & DINING RESERVATIONS
Lucy connects you directly to Virgin Hotels website and to Open Table, making reservations and dinner plans even more convenient.

GET HOTEL MESSAGES, NEWS AND INFORMATION
Lucy puts all of your hotel staff messages, happenings, and news all in one place, so you’re always in the loop.

CHECK-OUT
Lucy gets you on your way with mobile check out with options to have your bill emailed immediately to you, or to your accountant.

COMFORT CONTROLS LIKE NEVER BEFORE
Lucy brings a new level of comfort and control to the hotel experience – only at Virgin Hotels.

WANT TO TIP BUT NO CASH ON HAND?
Not a problem! Lucy offers cashless tipping so you can take care of those who took care of you in a special way.

IT’S MORE REWARDING TO STAY “IN THE KNOW”
That means Room Upgrades, special Member Room Rates, Dining Offers and exclusive Events in Commons Club when you book directly with Virgin Hotels. You’ll also have access to The Spirit Hour when cocktails are on us at Commons Club. The more you let us Know, the more we can pander to your every desire and Personalize Your Stay. Maybe that means a mini- fridge stocked with your favorite sips. Or the perfect pillow to match your sleep style. Or treats for your fur baby. Stay in The Know, you know you want to.

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Screenshots

User Rating

1.45 out of 5

11 ratings in United States

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Ratings History

Reviews

App doesn’t work

Could never get signed up and/or get password or change password. A good app is a determining factor or where i consistently book. My first stay with a Virgin property not off to a good start.

App broken

When will this be fixed?

App is now WORTHLESS

The Virgin app used to work great! I could book hotels, get into my room, add info about myself, etc but it seems ever since the introduction of Virgin Red you know have to log into the app every single time. Anytime I try to book a room the screen goes blank & I’m not able to use it to do anything. For as great as the Virgin brand is I would think the app would not have this many bugs.

Dumb

Don’t expect to actually check into this hotel with this useless app. It doesn’t work until you physically check in. So you still have to wait in the looooong line. Worthless.

Awful

Well this app is a disaster. I booked a room at Virgin Las Vegas website directly. I can see my room, but I can’t use the functions of room controls or room service; yet alone mobile key. I asked front desk and they said the app is “down”. Lucy App is the same as the Virgin app. This was for a stay at Las Vegas during March 2024. I booked direct.

Can’t book rates displayed

Spent several hours attempting to book the rate displayed on my screen only to receive error invalid code.. there’s no code I’m booking the rate you gave me, this is also happening on their website so obviously this is a coding flaw in the system

Does not work

Told to download this app to manage my reservation. Does not let me sign in. Then crashes.

Never connected to my reservation

I’m literally sitting in my room, set the location, my last name and room number and kept getting, “Sorry, cannot find reservation.” So I couldn’t use “Lucy” at all.

Check in Jumio Broken

The jumio integration doesn’t work. It doesn’t focus and I can’t check in.

Janky app

App doesn’t work.

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