--- title: "Virgin Hotels: Lucy - Reviews, Revenue and Downloads in United States | Apple App Store" description: "Say hello to Lucy, the Virgin Hotels app that puts you in control of your stay—before you even arrive. From mobile check-in and a digital key to in-room controls, room service at your fingertips, and " --- # Virgin Hotels: Lucy — United States ![Virgin Hotels: Lucy App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/fb/2e/a0/fb2ea047-788e-1f22-b545-77f8efe6b7e8/AppIcon-0-0-1x_U007epad-0-9-0-85-220.png/434x0w.png) **Developer:** [Virgin Hotels](https://apptail.io/developer/virgin-hotels-QgHc) **Category:** Travel **Rating:** 1.8/5 (8 ratings) **Price:** Free **Bundle ID:** com.lhsystems.virginhotel **Store:** Apple App Store **Country:** United States **Version:** 7.0.38 (released 2026-09-16) **Original Release:** 2015-01-11 **Languages:** English **App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id951045854) **AppTail Page:** [https://apptail.io/app/virgin-hotels-lucy-rdg/united-states](https://apptail.io/app/virgin-hotels-lucy-rdg/united-states) ## Virgin Hotels: Lucy Description Say hello to Lucy, the Virgin Hotels app that puts you in control of your stay—before you even arrive. From mobile check-in and a digital key to in-room controls, room service at your fingertips, and seamless service requests, Lucy keeps everything effortlessly within reach. MORE PERKS FOR KNOW MEMBERS If you're In The Know, Lucy gets even better. Update your preferences (sweet or salty?), connect your Virgin Red account to rack up Virgin Points, and unlock exclusive member perks that make your stay even more rewarding. Join The Know to unlock exclusive perks like room upgrades, member-only rates, and daily cocktail hour when you sign up. Plus, connect your Virgin Red account and to start earning & redeeming Virgin Points. ARRIVE ON YOUR TERMS Pre-Arrival Check-In –​​Get ahead of the game and check in before you even land. Pre-check-in anytime after 3 PM the day before you arrive, then, when you get here, simply request your key or skip the desk entirely by downloading your digital key. Your Digital Key – Access your chamber, elevator, and key-protected amenities —all from your device. YOU’RE IN CONTROL Room Service, Reimagined – Browse the menu, order with a tap, and return to your chamber with your meal waiting. Requests, Without the Calls – Extra pillows, valet, turndown? Done. Lights, Thermostat, TV? Check. – Set the vibe without leaving bed. Hotel & Dining Reservations – Book a table or a stay with ease. SEAMLESS CHECK-OUT Check out from your phone, review your bill, and have it emailed instantly. No stop at the desk required. Download Lucy now and let your stay be as effortless as it is unforgettable. ## Virgin Hotels: Lucy Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/b9/02/be/b902bec7-95e7-5e21-d66a-6fd4117f72aa/1-App-WelcomePage.png/1242x2688.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/ff/3e/90/ff3e90c2-53fe-7c32-0f66-b68dd72e8908/2-App-LocationsPage.png/1242x2688.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/e7/84/53/e78453c6-4873-d5c5-5036-e2f7e26475a1/3-App-TripsPage.png/1242x2688.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/78/93/c5/7893c57a-262a-a95e-3746-be1acf48a94a/4-App-KnowLoginPage.png/1242x2688.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/bc/8c/f4/bc8cf442-157d-8b0c-a68f-f5e6f5d71b3b/5-App-CheckInPage.png/1242x2688.png) - [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/24/8a/52/248a52d5-4764-b8ba-f7ad-0518877e66fb/6-App-DigitalKeyPage.png/1242x2688.png) - [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/ce/a0/53/cea053e1-78c5-166b-4aa7-7ab0f75f680f/7-App-IRDOrderPage.png/1242x2688.png) - [Screenshot 8](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/12/e4/88/12e48806-077b-35b6-3e99-8c9dca080724/8-App-RoomTemperaturePage.png/1242x2688.png) ## Virgin Hotels: Lucy Rating Breakdown in United States - 5 stars: 1 (13%) - 4 stars: 0 (0%) - 3 stars: 0 (0%) - 2 stars: 2 (25%) - 1 stars: 5 (63%) ## Virgin Hotels: Lucy Reviews in United States ### *---- "Worst designed app ever!" Who designed this? Did you take any time to test it? Cool idea, but it doesn’t work. Massive waste of 20 minutes. -- Tony Demaro, 2025-07-13 ### *---- "Virgin Hotel Las Vegas" When it’s time to check in an email is sent with a link to Lucy who will UNLOCK all there is to know. Within the email it says to check in at least an hour before your arrival. Sounds great, huh!? Issue is the Las Vegas hotel isn’t an option in the menus nor does it autoload your reservation or allow you to pull it by the confirmation number. Pointless app and total waste of time and experience. Suggest (not even a pro tip - more like novice tip) you stop promoting it in check in emails for Las Vegas until you actually roll out that ability. -- SCSYSPRKS, 2025-06-11 ### *---- "Why?" Booked a hotel in Vegas, confirmation email pushed this app as the key to “managing” my hotel experience. The Las Vegas location isn’t even listed as a hotel option. Waste of time, Lucy. Do better. -- daNeesey, 2025-05-14 ### *---- "Horrific" Literally the worst travel applications I e ever encountered -- DragonPhoenixTKD, 2025-05-12 ### *---- "Worst Hotel App Ever" It’s glitchy. It doesn’t load. You can’t use it. Wild that a brand like Virgin can’t manage to create a functional app. -- afk playa, 2025-05-09 ### *---- "Las Vegas is missing" Can't sign up cause there is mo hotel mentioned for las vegas?!?!?? -- cuprabornalpha21, 2025-04-18 ### *---- "Broken" App won’t open, has been stuck on a loading screen every time I try to open it. -- Rhodes991, 2025-04-13 ### *---- "lacking features" on ios theres no face id nor passcode option to sign in the app, this is very inconvenient as it takes a few minutes to sign in vs a few seconds, id like to see this changed before june the ease of access would be beneficial -- djayy11, 2025-04-13 ### *---- "ID verification doesn't work" "Last name doesn't match ID". Yes it does lol fire your engineers -- I hate spotify on apple watch, 2025-03-20 ### *---- "App does not work" Total trash -- Euro 4 Life!, 2025-03-13 [View all Virgin Hotels: Lucy reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews) ## Virgin Hotels: Lucy Discovered Keywords - lucy - virgin hotels - lucy - virgin red - hotel loyalty app - lucy app ## Apps Similar to Virgin Hotels: Lucy - [Alto](https://apptail.io/app/alto-ypq/united-states) - [The Points Guy: Travel Rewards](https://apptail.io/app/the-points-guy-travel-rewards-nCr/united-states) - [Original Sailor App](https://apptail.io/app/original-sailor-app-OPs/united-states) - [I Prefer](https://apptail.io/app/i-prefer-GlG/united-states) - [citizenM | Booking Hotel Rooms](https://apptail.io/app/citizenm-booking-hotel-rooms-SoK/united-states) - [Wynn Resorts](https://apptail.io/app/wynn-resorts-agT/united-states) - [Loews Hotels & Co](https://apptail.io/app/loews-hotels-co-ITtm/united-states) - [1 Hotels](https://apptail.io/app/1-hotels-MOMm/united-states) - [JSX: How I Fly](https://apptail.io/app/jsx-how-i-fly-CdMq/united-states) - [Virgin Voyages](https://apptail.io/app/virgin-voyages-fvLv/united-states) ## Virgin Hotels: Lucy Available In - [United States](https://apptail.io/app/virgin-hotels-lucy-rdg/united-states) - [United Kingdom](https://apptail.io/app/virgin-hotels-lucy-rdg/united-kingdom) - [Austria](https://apptail.io/app/virgin-hotels-lucy-rdg/austria) - [Australia](https://apptail.io/app/virgin-hotels-lucy-rdg/australia) - [Azerbaijan](https://apptail.io/app/virgin-hotels-lucy-rdg/azerbaijan) - [Belgium](https://apptail.io/app/virgin-hotels-lucy-rdg/belgium) - [Bulgaria](https://apptail.io/app/virgin-hotels-lucy-rdg/bulgaria) - [Bahrain](https://apptail.io/app/virgin-hotels-lucy-rdg/bahrain) - [Bermuda](https://apptail.io/app/virgin-hotels-lucy-rdg/bermuda) - [Brunei](https://apptail.io/app/virgin-hotels-lucy-rdg/brunei) - [Brazil](https://apptail.io/app/virgin-hotels-lucy-rdg/brazil) - [Belarus](https://apptail.io/app/virgin-hotels-lucy-rdg/belarus) - [Canada](https://apptail.io/app/virgin-hotels-lucy-rdg/canada) - [Switzerland](https://apptail.io/app/virgin-hotels-lucy-rdg/switzerland) - [Chile](https://apptail.io/app/virgin-hotels-lucy-rdg/chile) - [China](https://apptail.io/app/virgin-hotels-lucy-rdg/china) - [Colombia](https://apptail.io/app/virgin-hotels-lucy-rdg/colombia) - [Cyprus](https://apptail.io/app/virgin-hotels-lucy-rdg/cyprus) - [Czechia](https://apptail.io/app/virgin-hotels-lucy-rdg/czechia) - [Germany](https://apptail.io/app/virgin-hotels-lucy-rdg/germany) - [Denmark](https://apptail.io/app/virgin-hotels-lucy-rdg/denmark) - [Dominican Republic](https://apptail.io/app/virgin-hotels-lucy-rdg/dominican-republic) - [Algeria](https://apptail.io/app/virgin-hotels-lucy-rdg/algeria) - [Ecuador](https://apptail.io/app/virgin-hotels-lucy-rdg/ecuador) - [Estonia](https://apptail.io/app/virgin-hotels-lucy-rdg/estonia) - [Egypt](https://apptail.io/app/virgin-hotels-lucy-rdg/egypt) - [Spain](https://apptail.io/app/virgin-hotels-lucy-rdg/spain) - [Finland](https://apptail.io/app/virgin-hotels-lucy-rdg/finland) - [France](https://apptail.io/app/virgin-hotels-lucy-rdg/france) - [Greece](https://apptail.io/app/virgin-hotels-lucy-rdg/greece) - [Hong Kong SAR China](https://apptail.io/app/virgin-hotels-lucy-rdg/hong-kong) - [Croatia](https://apptail.io/app/virgin-hotels-lucy-rdg/croatia) - [Hungary](https://apptail.io/app/virgin-hotels-lucy-rdg/hungary) - [Indonesia](https://apptail.io/app/virgin-hotels-lucy-rdg/indonesia) - [Ireland](https://apptail.io/app/virgin-hotels-lucy-rdg/ireland) - [Israel](https://apptail.io/app/virgin-hotels-lucy-rdg/israel) - [India](https://apptail.io/app/virgin-hotels-lucy-rdg/india) - [Iceland](https://apptail.io/app/virgin-hotels-lucy-rdg/iceland) - [Italy](https://apptail.io/app/virgin-hotels-lucy-rdg/italy) - [Japan](https://apptail.io/app/virgin-hotels-lucy-rdg/japan) - [South Korea](https://apptail.io/app/virgin-hotels-lucy-rdg/south-korea) - [Kuwait](https://apptail.io/app/virgin-hotels-lucy-rdg/kuwait) - [Kazakhstan](https://apptail.io/app/virgin-hotels-lucy-rdg/kazakhstan) - [Lebanon](https://apptail.io/app/virgin-hotels-lucy-rdg/lebanon) - [Sri Lanka](https://apptail.io/app/virgin-hotels-lucy-rdg/sri-lanka) - [Lithuania](https://apptail.io/app/virgin-hotels-lucy-rdg/lithuania) - [Luxembourg](https://apptail.io/app/virgin-hotels-lucy-rdg/luxembourg) - [Latvia](https://apptail.io/app/virgin-hotels-lucy-rdg/latvia) - [Madagascar](https://apptail.io/app/virgin-hotels-lucy-rdg/madagascar) - [Malta](https://apptail.io/app/virgin-hotels-lucy-rdg/malta) - [Mexico](https://apptail.io/app/virgin-hotels-lucy-rdg/mexico) - [Malaysia](https://apptail.io/app/virgin-hotels-lucy-rdg/malaysia) - [Nigeria](https://apptail.io/app/virgin-hotels-lucy-rdg/nigeria) - [Netherlands](https://apptail.io/app/virgin-hotels-lucy-rdg/netherlands) - [Norway](https://apptail.io/app/virgin-hotels-lucy-rdg/norway) - [New Zealand](https://apptail.io/app/virgin-hotels-lucy-rdg/new-zealand) - [Peru](https://apptail.io/app/virgin-hotels-lucy-rdg/peru) - [Philippines](https://apptail.io/app/virgin-hotels-lucy-rdg/philippines) - [Pakistan](https://apptail.io/app/virgin-hotels-lucy-rdg/pakistan) - [Poland](https://apptail.io/app/virgin-hotels-lucy-rdg/poland) - [Portugal](https://apptail.io/app/virgin-hotels-lucy-rdg/portugal) - [Romania](https://apptail.io/app/virgin-hotels-lucy-rdg/romania) - [Saudi Arabia](https://apptail.io/app/virgin-hotels-lucy-rdg/saudi-arabia) - [Sweden](https://apptail.io/app/virgin-hotels-lucy-rdg/sweden) - [Singapore](https://apptail.io/app/virgin-hotels-lucy-rdg/singapore) - [Slovenia](https://apptail.io/app/virgin-hotels-lucy-rdg/slovenia) - [Slovakia](https://apptail.io/app/virgin-hotels-lucy-rdg/slovakia) - [Taiwan](https://apptail.io/app/virgin-hotels-lucy-rdg/taiwan) - [Ukraine](https://apptail.io/app/virgin-hotels-lucy-rdg/ukraine) - [South Africa](https://apptail.io/app/virgin-hotels-lucy-rdg/south-africa) - [Argentina](https://apptail.io/app/virgin-hotels-lucy-rdg/argentina) - [United Arab Emirates](https://apptail.io/app/virgin-hotels-lucy-rdg/united-arab-emirates) - [Guatemala](https://apptail.io/app/virgin-hotels-lucy-rdg/guatemala) --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends. - [Search Apps](https://apptail.io) - [Top Charts](https://apptail.io/top-iphone-apps) - [Sign Up for Full Access](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=footer) *Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*