---
title: "Virtual Assist - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives.  - Instantly connec"
---

# Virtual Assist — United States

![Virtual Assist App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/25/48/29/25482998-e5cd-95ad-327e-1c6b74ba3aa6/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/434x0w.png)

**Developer:** [Allstate Insurance](https://apptail.io/developer/allstate-insurance-aDQ)
**Category:** Business
**Rating:** 2.1/5 (274 ratings)
**Price:** Free
**Bundle ID:** com.arity.virtualassist
**Store:** Apple App Store
**Country:** United States
**Version:** 3.6.31 (released 2026-04-09)
**Original Release:** 2016-10-19
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1165464136)
**AppTail Page:** [https://apptail.io/app/virtual-assist-auk/united-states](https://apptail.io/app/virtual-assist-auk/united-states)

## Virtual Assist Description
Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives.

- Instantly connect with a service representative via video chat
- Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face
- Turn on your flashlight without exiting the app

## Virtual Assist Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/80/96/f0/8096f03e-176c-c7f3-0c2b-20ca3f41ff15/pr_source.png/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/64/3d/d3/643dd374-1f69-d28a-40b6-0f693a5254e6/pr_source.png/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/7c/3e/aa/7c3eaaa6-ef60-c9df-92a4-fc93af3e1dae/pr_source.png/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/3f/b4/f4/3fb4f4ba-2793-9854-ef1a-92b4f1ebf470/pr_source.png/1242x2688.png)

## Virtual Assist Rating Breakdown in United States
- 5 stars: 54 (20%)
- 4 stars: 12 (4%)
- 3 stars: 13 (5%)
- 2 stars: 13 (5%)
- 1 stars: 182 (66%)

## Virtual Assist Reviews in United States

### *---- "Useless waste of time"
It feels as if Allstate designed a virtual assistant app as a stalling gimmick so as not to have to deal with claims.
-- PaceVeloce, 2024-11-20

### **--- "Bad icon and app name"
I had to drill down to find what this was, anyone can have a virtual assistant, the icon or name of the app should denote Allstate
-- SS-dart, 2024-11-16

### *---- "Worthless app"
This app is totally worthless. There’s no way to go back. If Allstate decides not to call you back with the five digit codes there’s nothing you can do about it. I definitely would not recommend Allstate to anyone.
-- yugnoj, 2024-11-13

### *---- "Not meant for shop supps!"
This is not an efficient way to process supps in a shop environment when you have techs working next to you and the adjuster can’t hear you! I have had to stop my technicians from working to be able to talk to the adjuster. Do you want me to work on cars or talk with you. 90% of the time, they miss what you asked for, write for the wrong part, etc., which causes shops to call in another shop and stop production again! Complete waste of time!
-- Ibtiff, 2024-11-01

### *---- "Terrible service.  Slow, clunky.  Made me wait.  I’m certain they do this on purpose"
Awful experience with Allstate
-- HowdyD360, 2024-09-06

### *---- "Garbage app"
Trying to get an estimate on my vehicle and either it has to go to a shop or usethis app.  Install the app enter name and email then nothing!  Waste of time.
-- Fast Glass, 2024-08-28

### *---- "Does not work"
It does not let me get past the first screen.  I called and they said there was no problem with app.  If that is the case why am I seeing just terrible reviews with an overall of 2 stars.  Their only alternative is a in person visit that takes over a week.
-- MsJulieAnn, 2024-08-26

### **--- "Instand connect, great.  How they handled it, terrible"
I will say the app/service wroked very well. My issue, just as disappointing and relevant, is how he handled my Claim after we spoke. To all who use this: THEY WANT YOU TO USE "Their preferred shops". I suggest, no matter what, tell them no. Do not let them put any shop down, just tentatively. They will run with it from there regardless of your requests. I did agree to allow him to put one if their shops down, but still had other things to consider. I was told that was fine, that it wasnt an official choice. Within a half-hour, and very very inconveniently, I was getting messages that that shop was selected and a tow was on the way to pick it up. What I had specified was not even in their Universe. I doubt the adjuster was Allstate, but he still represents Allstate. Use the app but understand- They dont have your best interest at heart. If you have been hit by an Allstate driver, max out your claim, make it hurt and stick to your choices, because they will walk right over you just to get things the way they want them. Very very unpleasant experience.
-- Geezus Khristhe, 2024-06-16

### ***** "I like it"
I like this app, easy and fast
-- Lgppp14, 2024-05-31

### *---- "C"
It doesn’t work.
-- Cidenicofnjcf, 2024-05-29

[View all Virtual Assist reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Virtual Assist Discovered Keywords
- virtual assistant
- all state app
- all state insurance
- allstate insurance company
- allstate claims
- virtual assist

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## Virtual Assist Available In
- [United States](https://apptail.io/app/virtual-assist-auk/united-states)
- [India](https://apptail.io/app/virtual-assist-auk/india)
- [Argentina](https://apptail.io/app/virtual-assist-auk/argentina)
- [Austria](https://apptail.io/app/virtual-assist-auk/austria)
- [Australia](https://apptail.io/app/virtual-assist-auk/australia)
- [Azerbaijan](https://apptail.io/app/virtual-assist-auk/azerbaijan)
- [Brunei](https://apptail.io/app/virtual-assist-auk/brunei)
- [Brazil](https://apptail.io/app/virtual-assist-auk/brazil)
- [Belarus](https://apptail.io/app/virtual-assist-auk/belarus)
- [Canada](https://apptail.io/app/virtual-assist-auk/canada)
- [Switzerland](https://apptail.io/app/virtual-assist-auk/switzerland)
- [Chile](https://apptail.io/app/virtual-assist-auk/chile)
- [China](https://apptail.io/app/virtual-assist-auk/china)
- [Colombia](https://apptail.io/app/virtual-assist-auk/colombia)
- [Czechia](https://apptail.io/app/virtual-assist-auk/czechia)
- [Germany](https://apptail.io/app/virtual-assist-auk/germany)
- [Denmark](https://apptail.io/app/virtual-assist-auk/denmark)
- [Dominican Republic](https://apptail.io/app/virtual-assist-auk/dominican-republic)
- [Algeria](https://apptail.io/app/virtual-assist-auk/algeria)
- [Ecuador](https://apptail.io/app/virtual-assist-auk/ecuador)
- [Egypt](https://apptail.io/app/virtual-assist-auk/egypt)
- [Spain](https://apptail.io/app/virtual-assist-auk/spain)
- [Finland](https://apptail.io/app/virtual-assist-auk/finland)
- [France](https://apptail.io/app/virtual-assist-auk/france)
- [United Kingdom](https://apptail.io/app/virtual-assist-auk/united-kingdom)
- [Greece](https://apptail.io/app/virtual-assist-auk/greece)
- [Hong Kong SAR China](https://apptail.io/app/virtual-assist-auk/hong-kong)
- [Hungary](https://apptail.io/app/virtual-assist-auk/hungary)
- [Indonesia](https://apptail.io/app/virtual-assist-auk/indonesia)
- [Ireland](https://apptail.io/app/virtual-assist-auk/ireland)
- [Israel](https://apptail.io/app/virtual-assist-auk/israel)
- [Italy](https://apptail.io/app/virtual-assist-auk/italy)
- [Japan](https://apptail.io/app/virtual-assist-auk/japan)
- [South Korea](https://apptail.io/app/virtual-assist-auk/south-korea)
- [Kuwait](https://apptail.io/app/virtual-assist-auk/kuwait)
- [Kazakhstan](https://apptail.io/app/virtual-assist-auk/kazakhstan)
- [Lebanon](https://apptail.io/app/virtual-assist-auk/lebanon)
- [Sri Lanka](https://apptail.io/app/virtual-assist-auk/sri-lanka)
- [Mexico](https://apptail.io/app/virtual-assist-auk/mexico)
- [Malaysia](https://apptail.io/app/virtual-assist-auk/malaysia)
- [Nigeria](https://apptail.io/app/virtual-assist-auk/nigeria)
- [Netherlands](https://apptail.io/app/virtual-assist-auk/netherlands)
- [Norway](https://apptail.io/app/virtual-assist-auk/norway)
- [New Zealand](https://apptail.io/app/virtual-assist-auk/new-zealand)
- [Peru](https://apptail.io/app/virtual-assist-auk/peru)
- [Philippines](https://apptail.io/app/virtual-assist-auk/philippines)
- [Pakistan](https://apptail.io/app/virtual-assist-auk/pakistan)
- [Poland](https://apptail.io/app/virtual-assist-auk/poland)
- [Portugal](https://apptail.io/app/virtual-assist-auk/portugal)
- [Romania](https://apptail.io/app/virtual-assist-auk/romania)
- [Russia](https://apptail.io/app/virtual-assist-auk/russia)
- [Saudi Arabia](https://apptail.io/app/virtual-assist-auk/saudi-arabia)
- [Sweden](https://apptail.io/app/virtual-assist-auk/sweden)
- [Singapore](https://apptail.io/app/virtual-assist-auk/singapore)
- [Slovakia](https://apptail.io/app/virtual-assist-auk/slovakia)
- [Thailand](https://apptail.io/app/virtual-assist-auk/thailand)
- [Tunisia](https://apptail.io/app/virtual-assist-auk/tunisia)
- [Türkiye](https://apptail.io/app/virtual-assist-auk/turkey)
- [Taiwan](https://apptail.io/app/virtual-assist-auk/taiwan)
- [Ukraine](https://apptail.io/app/virtual-assist-auk/ukraine)
- [Vietnam](https://apptail.io/app/virtual-assist-auk/vietnam)
- [United Arab Emirates](https://apptail.io/app/virtual-assist-auk/united-arab-emirates)
- [South Africa](https://apptail.io/app/virtual-assist-auk/south-africa)
- [Armenia](https://apptail.io/app/virtual-assist-auk/armenia)

---

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