---
title: "HBSUK Physio - Reviews, Revenue and Downloads in United Kingdom | Apple App Store"
description: "HBSUK-Physio is a platform designed to match patients needing specialist care with the correct medical expert. It is a virtual outpatient solution offering video and online consultations at a time con"
---

# HBSUK Physio — United Kingdom

![HBSUK Physio App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/32/5a/a5/325aa561-5d36-1230-50fa-d445e5ba3e6b/appIcon-0-0-1x_U007epad-0-1-0-85-220.png/400x400bb.png)

**Developer:** [HBSUK](https://apptail.io/developer/hbsuk-pNXd)
**Category:** Health Fitness
**Rating:** 1.5/5 (78 ratings)
**Price:** Free
**Bundle ID:** com.physiapp.lucy
**Store:** Apple App Store
**Country:** United Kingdom
**Version:** 2.28.0 (released 2026-09-08)
**Original Release:** 2018-02-16

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/gb/app/app/id1347122574)
**AppTail Page:** [https://apptail.io/app/hbsuk-physio-xrgg/united-kingdom](https://apptail.io/app/hbsuk-physio-xrgg/united-kingdom)

## HBSUK Physio Description
HBSUK-Physio is a platform designed to match patients needing specialist care with the correct medical expert. It is a virtual outpatient solution offering video and online consultations at a time convenient to you. It has been designed by clinicians with over 10 years’ experience of designing and running virtual services.
 
Our native smartphone app, developed in partnership with Physitrack, provides access to book and attend appointments with our specialists. The app includes advice on how to stay fit and active and connects you to our team if you need any additional support.
  
For patients who have been recommended an exercise program, you can watch the exercise videos and track your progress, asking questions on exercises that you are uncertain about. These can be viewed both online and offline once logged in for the first time and you can set reminders so you keep on track with your recovery.
 
IMPORTANT - This app will only be able to help patients who have been explicitly referred to HBSUK-Physio from another NHS service, or by their private medical insurer. It is important to seek medical advice before using this app and making any medical decisions. It is not intended to directly diagnose any condition and is not suitable for anyone needing emergency medical attention or for anyone under the age of 18.

## HBSUK Physio Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/ba/b2/bb/bab2bbdf-24a8-82d9-18c8-b4e421c8fec0/iPhone_14_Pro_Max-AdherenceTracking_framed.png/1290x2796.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/d1/6d/48/d16d4833-dcd9-6ef4-4399-3fefd45676ad/iPhone_14_Pro_Max-ExerciseDetails_framed.png/1290x2796.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/ce/d1/16/ced1164c-3fa3-82f5-482f-72827469217c/iPhone_14_Pro_Max-Messages_framed.png/1290x2796.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/a1/bb/73/a1bb73d7-9dbc-5c33-7ee8-8418b0413aaa/iPhone_14_Pro_Max-Program_framed.png/1290x2796.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/50/3c/64/503c64ba-7e25-a6f8-cb39-c746f6e11f9e/iPhone_14_Pro_Max-Results_framed.png/1290x2796.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/34/6e/40/346e4058-a981-f4a9-9bbf-8752b80facfd/iPhone_14_Pro_Max-Timer_framed.png/1290x2796.png)

## HBSUK Physio Rating Breakdown in United Kingdom
- 5 stars: 6 (8%)
- 4 stars: 2 (3%)
- 3 stars: 2 (3%)
- 2 stars: 2 (3%)
- 1 stars: 66 (85%)

## HBSUK Physio Reviews in United Kingdom

### *---- "Design to Torture"
This app is so not user friendly that it must be designed by enemy’s kf humanity.
The guidance and the functionality and everything. 
Unfortunately my insurance is with AXA i must use it for my day to days.
-- ojumbala, 2024-12-04

### *---- "Unspeakably Bad"
Click on the appointments button, get taken to a marketing page. Pointless.
-- DRDRLAND, 2024-11-20

### *---- "Why even bother having an app"
Probably the worst app of all time. 

You literally can’t do anything without talking to support, it doesn’t show you your appointments, you can book appointments and it just redirects you to their home page. 

Literally useless.
-- Gary…….., 2024-11-13

### *---- "What an appalling app"
Doesn’t actually seem to do anything: no way to log in, just a description of what it’s supposed to do. What  a waste of time.
-- Chris Withnail, 2024-09-11

### **--- "Beta"
Great when it works but very “buggy” - video did not work on a virtual physio consultation- thus significantly reducing its value.  Also unable to get into “Appointments” - unhelpful messsge saying client side error but no suggestions for remedying ( I have checked I have latest version of app and also done a reboot. 
“Beta” quality - at best.
-- Horatio Toad, 2024-08-28

### *---- "Not useful"
I use virtual Lucy on my computer and it’s great however thought the app would be good so I can check on appointments etc while away from my desk. How wrong I was! I can’t even work out how to log in. I think they need to look up to he definition of an app. This isn’t even a front page to direct you to the log in page on the website. I’m not even sure it deserves one star as it is definitely not fit for purpose
-- Xxxxxxsbxxxx, 2024-07-27

### *---- "Useless app"
Not sure of the point of this. The only part that is needed is appointments and  that directs you back to a webpage.  Terrible app.
-- Matti boy!!!, 2024-07-01

### *---- "Fails at what it’s supposed to do"
All I downloaded this for was to view my exercise plan on my phone.

It doesn’t show it. Therefore it is pointless
-- Teddy Burcke, 2024-06-28

### *---- "Woeful and depressing"
This app should never have been released and it not fit for purpose. It’s difficult to navigate, information displayed is out of date or incorrect and there’s no obvious way to progress, manage or plan your recovery. It winds up being acting as a clunky and inaccurate record of your treatment which you can’t change at a time where user is unwell and wants to improve
-- Georgie_Boi, 2024-06-15

### *---- "Advice from someone who’s wasted a lot of time"
Don’t waste your time with the app, don’t waste your time trying to do video appointments on your phone, just do it all through a computer and it works fine
-- Emdie Emaye, 2024-05-29

[View all HBSUK Physio reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## HBSUK Physio Discovered Keywords
- lucy
- virtual lucy
- lucie app
- lucie


## HBSUK Physio Available In
- [United Kingdom](https://apptail.io/app/hbsuk-physio-xrgg/united-kingdom)
- [Finland](https://apptail.io/app/hbsuk-physio-xrgg/finland)
- [Belgium](https://apptail.io/app/hbsuk-physio-xrgg/belgium)
- [Bahrain](https://apptail.io/app/hbsuk-physio-xrgg/bahrain)
- [Canada](https://apptail.io/app/hbsuk-physio-xrgg/canada)
- [Chile](https://apptail.io/app/hbsuk-physio-xrgg/chile)
- [Czechia](https://apptail.io/app/hbsuk-physio-xrgg/czechia)
- [Germany](https://apptail.io/app/hbsuk-physio-xrgg/germany)
- [Dominican Republic](https://apptail.io/app/hbsuk-physio-xrgg/dominican-republic)
- [Ecuador](https://apptail.io/app/hbsuk-physio-xrgg/ecuador)
- [Egypt](https://apptail.io/app/hbsuk-physio-xrgg/egypt)
- [Spain](https://apptail.io/app/hbsuk-physio-xrgg/spain)
- [Indonesia](https://apptail.io/app/hbsuk-physio-xrgg/indonesia)
- [Ireland](https://apptail.io/app/hbsuk-physio-xrgg/ireland)
- [India](https://apptail.io/app/hbsuk-physio-xrgg/india)
- [Iceland](https://apptail.io/app/hbsuk-physio-xrgg/iceland)
- [Japan](https://apptail.io/app/hbsuk-physio-xrgg/japan)
- [Kuwait](https://apptail.io/app/hbsuk-physio-xrgg/kuwait)
- [Kazakhstan](https://apptail.io/app/hbsuk-physio-xrgg/kazakhstan)
- [Lebanon](https://apptail.io/app/hbsuk-physio-xrgg/lebanon)
- [Latvia](https://apptail.io/app/hbsuk-physio-xrgg/latvia)
- [Mexico](https://apptail.io/app/hbsuk-physio-xrgg/mexico)
- [Malaysia](https://apptail.io/app/hbsuk-physio-xrgg/malaysia)
- [Netherlands](https://apptail.io/app/hbsuk-physio-xrgg/netherlands)
- [Peru](https://apptail.io/app/hbsuk-physio-xrgg/peru)
- [Philippines](https://apptail.io/app/hbsuk-physio-xrgg/philippines)
- [Poland](https://apptail.io/app/hbsuk-physio-xrgg/poland)
- [Romania](https://apptail.io/app/hbsuk-physio-xrgg/romania)
- [Singapore](https://apptail.io/app/hbsuk-physio-xrgg/singapore)
- [Slovenia](https://apptail.io/app/hbsuk-physio-xrgg/slovenia)
- [Slovakia](https://apptail.io/app/hbsuk-physio-xrgg/slovakia)
- [Taiwan](https://apptail.io/app/hbsuk-physio-xrgg/taiwan)
- [Ukraine](https://apptail.io/app/hbsuk-physio-xrgg/ukraine)
- [United States](https://apptail.io/app/hbsuk-physio-xrgg/united-states)
- [Uzbekistan](https://apptail.io/app/hbsuk-physio-xrgg/uzbekistan)
- [United Arab Emirates](https://apptail.io/app/hbsuk-physio-xrgg/united-arab-emirates)
- [South Africa](https://apptail.io/app/hbsuk-physio-xrgg/south-africa)
- [Australia](https://apptail.io/app/hbsuk-physio-xrgg/australia)

---

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