Vision Australia, VA Connect

After years of complaints, this essential and generally good app still keeps logging me out almost daily and now due to my worsened vision and control, I have to ask my partner to help me. Please fix??

This should be a good app. It’s well designed and easy to use and has all the features I’ve come to expect in an audiobook app. But it keeps logging me out. I’ve been logged out 4 times in the last two days. And each time I get logged out I have to download all my books again and find where I’m up to. And redo my settings. This has to be fixed for the app to be useable.

The app is giving on going issues, the app will continually log the user out. Being blind it’s impossible without help from my family, I live alone so I need to call them to come over and help me. This happens weekly. I need the app fixed so I can be more independent and enjoy my taking books more often…….

Have been entering my partner’s user name and password constantly, it keeps forgetting them and then just keeps showing password error. So I have to reboot phone for her. So I’m the end, an app meant for vision impaired people can’t actually be used without someone else’s assistance. Otherwise, it’s a useful app, when it can actually be used

I'm turning away from this app for audiobooks, my regular library app (Libby) is far better, more efficient, user friendly and has better quality recordings. Recently the VA app keeps adding books to my shelf that i haven't requested and i have to waste time removing them. What's that about? Vision impaired people deserve better than this.

Since the new update there is no way for the daisy format audiobook to see not say the page number this in itself is not a major problem but the fact there is no switch to turn this off so while you’re immersed in a book you’ll hear 75 or whatever page number you up to in the middle of your story all I ask is that you add an a on off switch for this feature I have called them and yet they still have not done anything yet

I would like to know how to get rid of magazines and newspapers I know longer want to see I finally got in but I do not like this update I have to remove something to 3 times before it goes and I do not call VA new layout user friendly With this last up date I have been logged out of my account and cannot get back in

I love the new format but books still drop out. I’m trying deleting then reinstalling. Then I’ll spend an hour trying to find where I was up to in the book. But when it does work it’s sealed!

This app has been very helpful over the years if not a little buggy. However the new update despite the newer look is incredibly difficult to navigate and slow. Personally I would prefer the old format back or at least have the page where you listen to the book to look the way it did before.

Constant connectivity issues, lack of any new features, extremely buggy all the time. Your clients deserve a much better experience with this app than what they have been getting for the last couple of years.